Avis clients France Trampoline

4.7 /5
21753 avis clients
4/5
August 11, 2020
Product conforms to the description, arrived before the expected date to my son's great joy. The manual is not very clear, prefer the explanations on the website.
5/5
August 11, 2020
Product that seems to be of very good quality overall, to be confirmed in use. No issues for about a month despite intensive use of the Zip Line by our children... Easy and quick assembly, in accordance with the provided instructions. I highly recommend this product.
5/5
August 11, 2020
Very good service, even for a shipment abroad (Spain)
5/5
August 11, 2020
Delivery on time. Excellent quality product for total safety. My grandchildren are delighted.
5/5
August 10, 2020
Thank you for the follow-up on all your trampolines, even older ones, as we were able to change the surround, too TOP.
1/5
August 10, 2020
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
Réponse de France Trampoline - May 9, 2020
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at contact@france-trampoline.com? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
5/5
August 10, 2020
I am very satisfied. A very good product, in line with my expectations. The only downside is the manual which is not precise enough.
5/5
August 10, 2020
Very satisfied with the product, the quality is there, meets my expectations. The delivery time and tracking were perfectly respected. The assembly instructions are not always very clear, but with online support, we manage to figure it out.
5/5
August 10, 2020
No issues, deadlines respected, high-quality product. It was an expensive gift but we know why: happy children.
5/5
August 10, 2020
Perfect
5/5
August 10, 2020
Late delivery due to COVID-19 but in line with the initially planned date. Easy assembly. Good quality trampoline.
5/5
August 10, 2020
High quality article and top customer service
3/5
August 10, 2020
A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.
Réponse de France Trampoline - May 18, 2020
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
5/5
August 10, 2020
A competent and very friendly staff who helped me order the right product.
4/5
August 10, 2020
Good product
5/5
August 10, 2020
Very good, nothing to complain about, except: perfect.
5/5
August 10, 2020
Perfect
5/5
August 10, 2020
Perfect
5/5
August 9, 2020
Perfect
5/5
August 9, 2020
Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.
4/5
August 9, 2020
Very good quality, small issue at delivery as some springs were missing but were sent back immediately
2/5
August 8, 2020
Delivery times too long for items that were in stock
Réponse de France Trampoline - April 27, 2020
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
4/5
August 8, 2020
-
4/5
August 7, 2020
Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)
5/5
August 6, 2020
D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics
5/5
August 6, 2020
Perfect! Quality material. Fast delivery.
5/5
August 5, 2020
quick and complete service
4/5
August 5, 2020
The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.
5/5
August 5, 2020
Perfect as usual (recently purchased a roof to improve my trampoline)
5/5
August 5, 2020
very good product
5/5
August 5, 2020
I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you
5/5
August 4, 2020
Very good
5/5
August 4, 2020
Very good advice from the salespeople, very good quality product. Delighted
5/5
August 4, 2020
very good provider
5/5
August 4, 2020
Good service
5/5
August 4, 2020
Very good quality product but COVID greatly extended our delivery time
5/5
August 4, 2020
Very good service very good product
3/5
August 4, 2020
product error due to poor analysis
Réponse de France Trampoline - May 22, 2020
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at contact@france-trampoline.com so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
5/5
August 4, 2020
Nothing to say about the service. Perfect.
5/5
August 3, 2020
Delighted with my order
5/5
August 3, 2020
Good
4/5
August 3, 2020
Good product
5/5
August 2, 2020
Excellent product of good quality
1/5
August 2, 2020
Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.
Réponse de France Trampoline - May 6, 2020
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at contact@france-trampoline.com so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
4/5
July 31, 2020
Good product,
4/5
July 31, 2020
satisfied with the product, assembly in 2 hours nothing complicated. However, one of the seams of the spring protection (at the foot level) has already started to come undone. Order placed during confinement so extended delay but always kept informed, delivery ok. good product that seems to be of good quality and more robust in its design than Decathlon or others.
4/5
July 31, 2020
Material conforms to expectations. The fiberglass arch is no longer in one piece with an elastic in the middle, which allows for better adjustment of the perimeter of the upper circle of the net, by putting as many elements as necessary. The downside is that they seem to disconnect more easily.
5/5
July 31, 2020
perfect, good contact with the salesperson, the site is clear and easy to access
5/5
July 31, 2020
super
5/5
July 30, 2020
Very good
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