Avis clients France Trampoline

4.7 /5
21753 avis clients
5/5
June 29, 2020
Very good quality
5/5
June 29, 2020
Perfect
1/5
June 28, 2020
My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.
Réponse de France Trampoline - May 11, 2020
Hello, First of all, thank you for taking the time to leave us a comment. Indeed, after checking, your package was damaged during delivery by the carrier. The pallet had to be returned to our warehouse so that we could verify it before proceeding with its reshipment. Unfortunately, these procedures take time and we are sorry for this additional wait to receive your order, a wait independent of our will and which we sincerely regret. Please know that we are doing our best to get your package to you as quickly as possible. We will get back to you very soon to inform you of a new possible delivery date and we renew our apologies for these inconveniences. The France Trampoline team
5/5
June 28, 2020
Very good
5/5
June 28, 2020
Very difficult assembly, the instructions could be clearer
5/5
June 28, 2020
Part not available on the day of the order but deadline respected
5/5
June 28, 2020
Very good. Product corresponds to the order. Thank you
5/5
June 28, 2020
Very good site
5/5
June 28, 2020
Very good quality trampoline. Excellent customer service as one package arrived open during delivery, several parts were missing and they were quickly resent. Thank you
4/5
June 28, 2020
Very responsive and professional.
5/5
June 28, 2020
Good quality, easy assembly, just need to have several people to properly tension the cable
4/5
June 28, 2020
It's a shame that we have to wait two months to receive a product!!!
5/5
June 27, 2020
Very good product! My kids are fans!! Delivery time a bit long, but due to increased orders.. very good advice over the phone! Highly recommend! Plus, very good quality, nothing to compare with public trampolines!!
5/5
June 27, 2020
Excellent product! Customer service is attentive! The children are delighted and so are the adults!!!
5/5
June 27, 2020
Nothing to say Delivery well organized with the driver. Easy assembly
5/5
June 27, 2020
Fast delivery and very good product.
5/5
June 27, 2020
Very serious. Spare part available several years after the purchase of my trampoline
4/5
June 27, 2020
Nothing to report except that I ordered a spring and the trampoline ladder in a second order, I placed this order at least a month ago and I still have nothing or any information; it's a bit of a shame
5/5
June 26, 2020
Great, nothing to say.
5/5
June 26, 2020
Jump'up 250 material and delivery: everything is OK
5/5
June 25, 2020
very good sturdy trampoline, the kids love it!!
5/5
June 25, 2020
Quality product delivered on time as expected despite the health crisis. Quick response to emails. Very good overall service.
5/5
June 25, 2020
Shipment in accordance with my expectations. High shipping costs DPD, over *** euros.
5/5
June 24, 2020
Reactive. Very kind on the phone - good quality product.
4/5
June 24, 2020
Product ordered during confinement so arrived quite late but very satisfied with our purchase, good quality-price ratio and easy to install
5/5
June 24, 2020
Excellent service from France Trampoline. Trampoline ordered during confinement and arrived before the date indicated on the site. Quality trampoline, sturdy and easy to assemble. I recommend!
3/5
June 24, 2020
Instructions not explicit enough; too early for a product evaluation
Réponse de France Trampoline - April 17, 2020
Hello, thank you for your comment! We look forward to your impressions after trying your trampoline! The France Trampoline team
5/5
June 24, 2020
Very good. Received quickly
5/5
June 23, 2020
Perfect, I recommend
5/5
June 23, 2020
A smoothly conducted order!
5/5
June 23, 2020
Very good responsiveness and very good customer support
5/5
June 22, 2020
Good product, good order tracking, perfect, thank you
3/5
June 22, 2020
What I didn't like is really the unavailability of the items because they are accessories that are not complicated, like a shoe rack or the small ladder that can be found everywhere else and the waiting times are over 2 months so one shouldn't take advantage of that. On the other hand, there are no promotions or discounts on the amount of my order that I paid in advance.
Réponse de France Trampoline - May 14, 2020
Hello, thank you for taking the time to leave us a comment. Indeed, following the very particular period we have just gone through, our restocking has faced uncertainties that have unfortunately impacted our stock levels. We are currently facing stock shortages on a large number of references in our catalog, including the shoe rack and the access ladder to the trampoline, which are in high demand. We sincerely thank you for your patience and remind you that you can naturally cancel your order upon simple request. We remain at your disposal, the France Trampoline team
5/5
June 22, 2020
Very good welcome. We are completely satisfied with the quality of your products. We just changed the protective net of our trampoline purchased from you 11 years ago!
4/5
June 22, 2020
Good quality material and delivered quickly. More accessories would be needed to fully use the 15m available.
5/5
June 22, 2020
Excellent quality. Very nice solid trampoline.
4/5
June 22, 2020
Pleasant contact by phone and well-followed delivery
5/5
June 22, 2020
Ultra-fast delivery and product as described. The kids love it.
5/5
June 22, 2020
The site, the quality of manufacturing inspired me during my research. Only the delays were long, we opted for the oval model 430 after advice from the technical service and it's perfect. Assembly is quite easy. A small defect on a cushion was taken under warranty immediately. So far it's perfect, I recommend it to those around me.
4/5
June 22, 2020
Items found easily, description and advice on the site clear. Only downside, the delivery, no information from the carrier on the expected date, and products left with the neighbor without any possible control
4/5
June 22, 2020
Very good product
5/5
June 22, 2020
Elements of tree climbing conform to the order. Used by an 8-year-old child for 1 month without any issues. Order delivered within the scheduled time frame. I recommend this site.
4/5
June 22, 2020
Hello, Package received incomplete, too bad. So we had to wait for a second shipment to enjoy our purchase. Otherwise, the product meets our expectations.
5/5
June 22, 2020
Serious and competent seller who ensured the dimensions of the ordered mat.
5/5
June 21, 2020
Very good product.
5/5
June 21, 2020
Very well informed by email. Because you warned me that this was not the right net for the trampoline, which is not the case everywhere.
5/5
June 21, 2020
Product as described
5/5
June 21, 2020
The net sent to replace the first one is great, no trouble putting it on and it is identical to our old net. We can close the zipper unlike the first one.
5/5
June 21, 2020
I recommend
5/5
June 21, 2020
Very good.
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