Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
August 19, 2020
Courteous welcome, great responsiveness and efficiency in dealing with my problem. Delivery time respected. Nothing to say!!
5/5
August 19, 2020
Order placed easily and waiting for delivery
5/5
August 19, 2020
The product meets our expectations and the delivery was quite fast!
5/5
August 19, 2020
Quick order, clear site.
4/5
August 19, 2020
4 stars, because just a size error in the jumping mat.. The second shipment was long..
4/5
August 19, 2020
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
5/5
August 18, 2020
Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.
4/5
August 18, 2020
Very fast delivery, quality material
5/5
August 18, 2020
very good to recommend
5/5
August 18, 2020
I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.
4/5
August 18, 2020
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
3/5
August 18, 2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
Réponse de France Trampoline - May 13, 2020
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: contact@france-trampoline.com Best regards, The France Trampoline Team.
5/5
August 18, 2020
Very good.
5/5
August 18, 2020
Great product, team present despite a difficult period, I recommend with my eyes closed
5/5
August 18, 2020
A little long on the delivery. The date announced at the order was not respected.
4/5
August 17, 2020
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
5/5
August 17, 2020
Very good service, by telephone and using the site.
4/5
August 17, 2020
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
4/5
August 17, 2020
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
3/5
August 17, 2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
Réponse de France Trampoline - May 19, 2020
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
5/5
August 17, 2020
Very good quality jumping mat.
4/5
August 17, 2020
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
5/5
August 17, 2020
I recommend. Fast delivery, super quality.
5/5
August 17, 2020
Listening and very good advice.
5/5
August 17, 2020
I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.
1/5
August 17, 2020
Very disappointed with the net that raises the mat.
Réponse de France Trampoline - May 7, 2020
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
5/5
August 17, 2020
Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.
4/5
August 17, 2020
Very good quality product, I recommend it to everyone.
5/5
August 17, 2020
Very good product. Very attractive site.
5/5
August 17, 2020
Good service
5/5
August 17, 2020
I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.
4/5
August 16, 2020
Delivered on time.
4/5
August 16, 2020
Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.
5/5
August 16, 2020
Very good phone contact, person in customer service
5/5
August 16, 2020
Deadline respected, quick and clear response to my questions by email.
5/5
August 16, 2020
Quality and fast services
5/5
August 16, 2020
Good product. Quality trampoline. Satisfied with customer service.
4/5
August 16, 2020
Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.
5/5
August 16, 2020
French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!
1/5
August 16, 2020
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
Réponse de France Trampoline - April 28, 2020
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
5/5
August 15, 2020
Despite the circumstances, very good service and product
3/5
August 15, 2020
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
Réponse de France Trampoline - May 10, 2020
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
5/5
August 15, 2020
***
4/5
August 14, 2020
Product meets my expectations
5/5
August 14, 2020
Very good quality merchandise, very long delivery times
4/5
August 13, 2020
Very good contact and attentive
5/5
August 13, 2020
A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.
5/5
August 13, 2020
Beautiful trampoline, sturdy.
4/5
August 13, 2020
Delivery on time, good quality product.
5/5
August 13, 2020
The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.