Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
August 13, 2020
Order placed during the lockdown. Delivery respected. Top product quality. Thank you.
5/5
August 13, 2020
Order of springs for our trampoline purchased 5 years ago... and we are still very happy with it. Aside from a small wait related to stock, nothing to report on this order. We really recommend the quality and seriousness of France Trampoline.
5/5
August 13, 2020
Fast respect for deadlines and as always great material quality.
5/5
August 13, 2020
Perfect
5/5
August 13, 2020
super delivery, fast, friendly delivery person, product arrived without the packages being damaged, delivery is always done the same day and almost at the same time. So great, I would like other companies to use this provider, I would have received my orders on time and in better condition.
4/5
August 13, 2020
Good despite the announced delivery delay
5/5
August 13, 2020
Very good quality products, always reliable for several years.
4/5
August 12, 2020
-
5/5
August 12, 2020
Very responsive customer service that immediately canceled a double order placed by mistake. Delivery on time. Product conforms to the description and of very good quality. Assembly is quite simple.
5/5
August 12, 2020
Quick and clear phone response.
5/5
August 12, 2020
Thank you, always listening to customers.
5/5
August 12, 2020
Article of very good quality and received before the expected date
3/5
August 12, 2020
The products are good but the delivery time is too long. So far I am still waiting for my order.
Réponse de France Trampoline - May 29, 2020
Hello, we are surprised by your comment because after checking, your order was indeed shipped on July 2nd and delivered on Monday, July 6th. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
4/5
August 12, 2020
Trampoline of very good quality that makes our son happy. Small downside on the delivery times since it was supposed to arrive on June 30th (before his birthday), then finally shipped on July 2nd (the day of his birthday) to be available for delivery 10 days later. The surprise effect was not quite the same...
4/5
August 12, 2020
Product satisfaction
4/5
August 12, 2020
The net I bought is almost perfect but we can't close the zipper as it is missing at least 30 to 40 cm even when pulling very hard
5/5
August 12, 2020
Good product conforming to the request... The delays were long but they corresponded to what was announced... so no worries
5/5
August 12, 2020
Quality trampoline. Fast delivery
4/5
August 12, 2020
Very good product quality. Easy to assemble and clear instructions. Following an error on my part, very good responsiveness from the after-sales service.
5/5
August 11, 2020
Quality products, good communication, but delivery delay due to a stock shortage.
5/5
August 11, 2020
Simply delighted!
5/5
August 11, 2020
Product in line with my expectations.
5/5
August 11, 2020
It's exactly what we were looking for. Thank you.
4/5
August 11, 2020
Good product, but the assembly instructions are not clear at all
5/5
August 11, 2020
Despite a problem upon receipt of the package (plastic cut), very good contact with customer service and replacement product sent.
5/5
August 11, 2020
Honestly, impeccable site, a super quality trampoline... everything is great, maybe just the delivery time a bit long but announced on the site, well the ladder as an option on a trampoline at *** euros is a bit stingy but I highly recommend France trampoline forget about ***
5/5
August 11, 2020
Good service
4/5
August 11, 2020
Product conforms to the description, arrived before the expected date to my son's great joy. The manual is not very clear, prefer the explanations on the website.
5/5
August 11, 2020
Product that seems to be of very good quality overall, to be confirmed in use. No issues for about a month despite intensive use of the Zip Line by our children... Easy and quick assembly, in accordance with the provided instructions. I highly recommend this product.
5/5
August 11, 2020
Very good service, even for a shipment abroad (Spain)
5/5
August 11, 2020
Delivery on time. Excellent quality product for total safety. My grandchildren are delighted.
5/5
August 10, 2020
Thank you for the follow-up on all your trampolines, even older ones, as we were able to change the surround, too TOP.
1/5
August 10, 2020
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
Réponse de France Trampoline - May 9, 2020
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at contact@france-trampoline.com? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
5/5
August 10, 2020
I am very satisfied. A very good product, in line with my expectations. The only downside is the manual which is not precise enough.
5/5
August 10, 2020
Very satisfied with the product, the quality is there, meets my expectations. The delivery time and tracking were perfectly respected. The assembly instructions are not always very clear, but with online support, we manage to figure it out.
5/5
August 10, 2020
No issues, deadlines respected, high-quality product. It was an expensive gift but we know why: happy children.
5/5
August 10, 2020
Perfect
5/5
August 10, 2020
Late delivery due to COVID-19 but in line with the initially planned date. Easy assembly. Good quality trampoline.
5/5
August 10, 2020
High quality article and top customer service
3/5
August 10, 2020
A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.
Réponse de France Trampoline - May 18, 2020
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
5/5
August 10, 2020
A competent and very friendly staff who helped me order the right product.
4/5
August 10, 2020
Good product
5/5
August 10, 2020
Very good, nothing to complain about, except: perfect.
5/5
August 10, 2020
Perfect
5/5
August 10, 2020
Perfect
5/5
August 9, 2020
Perfect
5/5
August 9, 2020
Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.
4/5
August 9, 2020
Very good quality, small issue at delivery as some springs were missing but were sent back immediately
2/5
August 8, 2020
Delivery times too long for items that were in stock
Réponse de France Trampoline - April 27, 2020
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
4/5
August 8, 2020
-
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.