Avis clients France Trampoline

Ease of ordering, respect for deadlines.

very good telephone reception, good advice and quality product

I had to report a size error on the product. Then, product well received and installed. Now to test the durability of the seams of the jumping mat.

Clear and precise site. What is good is that all the details were included (size, number of eyelets, length of springs).

Very good.

Ultra-fast delivery. Material conforms to my expectations. Thank you!

Nothing to report.

It was more than perfect! On the phone, a gentleman explained to me that the item I wanted was out of stock for the moment but in fact I received my package 3 or 4 days later!

Product perfectly adapted to my request thanks to a well-written technical sheet. Fast delivery.

Conforms to expectations. Works very well.

Very good listening and responsive.

Very fast and serious, I am delighted with this company and I recommend it.

I recommend France trampoline, they are just great. Top-notch after-sales service.

Top-notch both for product quality and after-sales service. I recommend it +++

Order ok

Overall good quality and good customer follow-up. However, the small plastic parts of the trampoline are fragile. I had a problem with a part of the ladder and now with the tensioners under the trampoline. It's a shame because we bought French to avoid this kind of inconvenience.

A few small issues related to the carrier but quickly resolved thanks to a customer service that is easily reachable and responsive. Thank you.

As I ordered without being at home, I relied on the information present on the site, however, the size of your springs has changed for the Ovalie and I ended up with springs that were too short... exchange made without any problem, long delays to my taste but for a health crisis period, probably normal.

Delivery time too long.

Goods conform to the order. Well guided during my order.

Quality products, competent staff

Very good at all levels

Great site with good quality products. I just bought some small accessories to restore my trampoline. They have a very good customer service as they offered me some products that I needed to replace. Highly recommended.

We went to your office for an order, a delay is expected due to lack of stock, we are waiting!

Fast shipping and conforms to our expectations. Quality product.

delivery quite fast during the COVID period. Impossible to reach you by phone but that is normal given the period. This led to an error on my part regarding the order. Didn't have time to make a return because too many professional activities. Otherwise, the quality of the products is there.

Delivery always conforms, deadline respected, quality of products

Trustworthy site, serious, well-packaged and fast shipping

Good service satisfied, except regarding the delay (a bit long)

The products are of quality, and it's very convenient to be able to order parts individually.

No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.

Very good product

Purchase advice via email, fast order and delivery, quality product as usual.

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fast, efficient,

Product conforms; very good quality fiberglass. Only the delivery time was too long but it is true that the period was heavily disrupted

Trampoline net OK in all its forms but the time to receive it was endless surely due to COVID

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Very happy with the site. Our trampoline was ordered on this site a few years ago. We were satisfied. We recommended used parts that we easily found on the site. The delivery arrived within the indicated time.

Speed in processing the order and shipping

Quality trampoline, good finishes. Delivery delayed due to confinement but we were warned. Very satisfied with my purchase

Very fast delivery despite COVID, quality product, the children are delighted. It's a shame that the recommended 8% slope for cable installation is not indicated on the site in the product description; I couldn't install it where I had planned. On the other hand, I noticed a small defect on the multi-strand steel cable, one of the strands is folded over itself for a few millimeters. I hope this won't affect its longevity (I took a photo). I would have liked to make a complaint to have it exchanged but the children were too impatient...

Material conforms and of good quality

Trampoline delivered a few days late. Problem with the jumping mat: one strap was damaged and gave way after a few minutes, at the level of the triangular attachment that connects to the spring. The mat was changed quickly, without a message, little note, comment... But it arrived quickly and without hassle :-) ... We also ordered a cover, and it is already quite delayed!!! :-(

Purchase of the zip line, easy assembly, seems to be of good quality.

I recommend.

Product broken after the second use.

Product conforms to the seller's explanations. Very relevant advice from them. Very happy with our purchase.

Great.. good quality. Satisfied with this seller. I highly recommend it.

Product corresponding to my expectations of good quality. An assembly manual would have been welcome...