Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
April 16, 2020
Good service
5/5
April 16, 2020
Listening, advice, and help with the order. Very good contact!
5/5
April 16, 2020
Quick preparation and delivery. Robustness to be seen over time.
5/5
April 16, 2020
Product conforms to the order and was shipped on time.
5/5
April 16, 2020
Very competent person on the phone and very good advice regarding the choice of trampoline. The trampoline is exactly what we expected.
5/5
April 16, 2020
Quality product that meets my expectations. Completely in line with its description. Quick preparation and delivery despite the context of the health crisis. The customer service I had on the phone is pleasant and diligent.
5/5
April 16, 2020
Nothing to report, perfect
4/5
April 16, 2020
Very good except for the instructions, not very clear and lacking information....
3/5
April 16, 2020
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
Réponse de France Trampoline - March 22, 2020
Hello, thank you for your comment. We regret that the delivery times, unfortunately extended at the moment due to the Covid 19 epidemic and the measures taken by various actors, including carriers, to limit its spread, have not met your satisfaction. Our delivery times are generally between 2 and 5 working days for our products, but as indicated on our site, these times are currently extended and orders can take up to two weeks to be delivered, regardless of the chosen delivery method, standard or express. Furthermore, please do not hesitate to contact us at contact@france-trampoline.com for any issues regarding the assembly or setup of your trampoline, we are at your disposal. Counting on your understanding, we wish you very good times on your trampoline! The France Trampoline team.
4/5
April 16, 2020
High-quality material. Very professional advice. However, one downside: the poor quality of the trampoline assembly instruction booklet (amateur quality!)
5/5
April 16, 2020
The trampoline is of very good quality, easy to assemble... even though the product is very heavy (weight)... It is expensive compared to other similar products but I was looking for durable quality and a sports trampoline for my son who competes. It arrived on time... to serve well during the lockdown. It's great!
5/5
April 16, 2020
The delivery was quick (1 week) and the trampoline is in accordance with the description and quite simple to assemble.
5/5
April 15, 2020
Very professional, nothing to say about all the services. Thank you France trampoline. Highly recommended.
5/5
April 15, 2020
Very good product delivered quite quickly (despite the epidemic) and which brings the greatest happiness to our children
5/5
April 15, 2020
Perfect 👌🏼
5/5
April 15, 2020
After one or two phone calls to your company for information, we chose the trampoline. We learned about your company through the Maréchal tent in the movie Camping with Frank Dubosc. Several friends did the same thing.
5/5
April 15, 2020
Super trampoline and delivered quickly despite the lockdown
5/5
April 15, 2020
Very serious
5/5
April 15, 2020
Super product, very well finished, very practical with transport bags for the nomadic mode and very easy to install: halfway between tree climbing and a real ninja course. My 5-year-old daughter is having a blast on it with the installation of a lower slackline.
4/5
April 15, 2020
Quick shipment and satisfied with the ordered trampoline. Assembly was a bit difficult, we had to get three people to do it. The quality is currently meeting expectations. We'll see in a few months. The negative point was the delivery company; I had to contact them to find out where my package was, and only then did they offer me an appointment for delivery... fortunately, because I think I could have waited a long time. Otherwise, the site is serious and reliable, thank you!
5/5
April 15, 2020
nothing to report
5/5
April 15, 2020
Delivery was quite fast (1 week with express shipping) given the current situation. A poorly made spring was replaced promptly and the trampoline is great as well as the service.
5/5
April 15, 2020
Stock up to date (for other sites selling trampolines, this was not the case). Speed of order shipment. Top delivery, the delivery person brought the pallet right to my home (50m shared driveway to borrow, thank you to him). In short, perfect. Oh, I forgot: the trampoline is great, not complicated to assemble and inspires solidity and trust. The only small downside: I can't close the zipper on the last 20 centimeters despite several attempts to place the elastic bands of the protective net...
4/5
April 15, 2020
good
5/5
April 15, 2020
Fast delivery, package okay. Perfect
5/5
April 15, 2020
Very good service. We were delivered quickly despite the current issues. The product is really in line with what we expected. I will recommend this site without worry.
5/5
April 14, 2020
Super
5/5
April 14, 2020
No issues with the service.
5/5
April 14, 2020
Very friendly and good advice
4/5
April 14, 2020
Delivery a bit longer than expected due to COVID 19 but France-Trampoline always kept me informed about my order. Well done!
4/5
April 14, 2020
good trampoline
5/5
April 14, 2020
No problem. Thank you very much!
5/5
April 14, 2020
Trampoline ordered on the France Trampoline website and delivered in less than a week, even at the beginning of the lockdown period. The material and services are of high quality, well done and thank you.
5/5
April 14, 2020
Happy with the product and fast delivery
5/5
April 14, 2020
Very good service
5/5
April 14, 2020
Between placing the order and delivery, the time frame was very short despite the current period, fast and efficient delivery... Very good material, solid trampoline of excellent quality... I highly recommend
5/5
April 14, 2020
Delivery as requested. Quality products. Deadline met, despite the lockdown.
5/5
April 14, 2020
Intuitive site, ideal product selection, top-notch and proactive customer service. The delivered product is excellent, very well packaged and easy to assemble. The quality is there, so a happy customer.
5/5
April 14, 2020
Ideal size, the bounce allows for fun without getting tired. Easy and quick assembly of the trampoline (1 or 2 hours for 2 people). Assembly of the net takes much longer and is more difficult (3-4 hours), the pole fixings are quite complicated to insert, I had to use pliers to pass the threading through the hole on most (poorly adjusted).
4/5
April 14, 2020
Good product, no issues with the ordering process. However, the assembly instructions are very improvable
5/5
April 14, 2020
Everything went well
5/5
April 14, 2020
Very good product, very satisfied, the children are delighted
4/5
April 14, 2020
Very fast despite the circumstances. Happy with the product, the only reservation is that the zipper of the net closes difficultly and reopens by itself... we are vigilant and never far away but the children cannot close it by themselves. The net is very tight at the bottom of the zipper, I fear it may break quickly... But overall we are delighted!
4/5
April 14, 2020
Service assured, even in these difficult times of lockdown due to Covid-19. Well done.
1/5
April 14, 2020
The net is too small, it does not close completely. However, it is indeed the correct reference.
Réponse de France Trampoline - March 17, 2020
Hello, and first of all thank you for taking the time to leave us a comment. We apologize for the issue encountered. Could you please install the net as follows and let us know if the problem persists? - Detach the net from the bottom of the trampoline - Close the zipper all the way and attach the plastic clips. - At the zipper, hook the elastic ties by crossing them. Leave the hooks attached and the zipper closed. - Then install the rest of the plastic hooks under the trampoline. We look forward to your feedback and remain at your disposal for any further information. The France Trampoline team
5/5
April 14, 2020
We changed the trampoline mat, the measurements were precise for changing which is perfect. The mat fits perfectly on our trampoline of another brand.
5/5
April 14, 2020
Fast delivery even with covid19
5/5
April 13, 2020
Very satisfied
5/5
April 13, 2020
I ordered a jumping mat, and very good advice to make sure not to make a mistake regarding the size. Everything is well indicated! I recommend
5/5
April 13, 2020
very very easy to assemble and of very good quality; too bad that for the price the cover is not offered!
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