Avis clients France Trampoline

4.7 /5
21753 avis clients
5/5
June 9, 2020
Fast delivery even during confinement!
5/5
June 9, 2020
Nothing to complain about, very good.
5/5
June 9, 2020
Very correct, delayed by the pandemic but good communication.
5/5
June 9, 2020
We are very satisfied with the service provided. The parts we ordered are very well described and presented on the site. The sales service is very competent. We are delighted!
5/5
June 9, 2020
Perfect! I recommend!
5/5
June 9, 2020
Great
4/5
June 9, 2020
Good advice, fast delivery.
5/5
June 9, 2020
Quality products
5/5
June 9, 2020
Very good
3/5
June 9, 2020
In general, I am satisfied but a problem with stock led to a lack of reflection on delivery. I ordered a net and the upper support for it, I only received the support, the net not being available for 2 months!! I have no use for the support without the net, I would have preferred to be offered to cancel the delivery. I therefore found a net on another site, significantly cheaper and of better quality.
Réponse de France Trampoline - April 6, 2020
Hello, thank you for taking the time to leave us a comment. Our restocks have indeed been heavily impacted by the events of recent months. Furthermore, our computer system does indeed manage the partial shipment of orders as soon as a reference is back in stock to delay the shipment of orders as little as possible. We apologize for this inconvenience. However, it is of course possible to cancel the order upon simple request to our services. We remain at your disposal for any further information. The France Trampoline team.
5/5
June 9, 2020
Nothing to report. Easy order and delivery OK
5/5
June 8, 2020
In line with my expectations
5/5
June 8, 2020
Very good material
5/5
June 8, 2020
The people on the phone are very friendly and know how to advise the customer according to their expectations. The customer service is very responsive. The family jump 360 trampoline perfectly matches what we wanted and the quality of the product is there. The safety net is very reassuring, as is the entire trampoline. The children appreciate it and thank you.
5/5
June 8, 2020
In line with the description.
5/5
June 8, 2020
Ballast bags conform to what was expected. However, one of them had a defect and was immediately replaced by France Trampoline. Thank you and well done for this responsiveness.
5/5
June 8, 2020
Perfectly corresponds to the ordered product. Very good quality as always
3/5
June 8, 2020
Very good product, very good communication. I take away 2 stars because there is no assembly manual and the little that exists is in English. So for a product made in France, hats off!
Réponse de France Trampoline - March 30, 2020
Hello, thank you for taking the time to leave us a comment. We take note of your remark and will pass the information on to the relevant service! Best regards, the France Trampoline team.
5/5
June 8, 2020
Very good quality products made in France. Customer service easy to reach, and who does everything possible to meet our expectations. I recommend.
5/5
June 8, 2020
Order arrived as expected, in line with what we were waiting for. Quality trampoline and easy to assemble.
5/5
June 8, 2020
Good reception, products in line with our expectations
5/5
June 8, 2020
Transport: no problem during delivery. Product intact, and corresponding to my expectations.
3/5
June 8, 2020
Very very long delay (but with the confinement problem). One of the items did not meet my expectations (no elastic in the replacement fiberglass arcs for the top of the net, unlike the original part, so quite a hassle to install).
Réponse de France Trampoline - April 1, 2020
Hello, thank you for your comment. We are sorry for the delivery delays experienced during the confinement period, unfortunately beyond our control. Furthermore, regarding the fiberglass arcs, indeed these replacement parts are now offered without elastic for logistical reasons. It should be noted that the elastics did not serve to hold the arcs at all: it is rather their size, number, and adjustment that keep the net firmly in place. We remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team.
3/5
June 8, 2020
Fast delivery. Satisfactory quality. One might regret the frankly improvable assembly system, especially for the net. The absence of stainless steel screws is a shame for a product intended for outdoor use.
Réponse de France Trampoline - April 16, 2020
Hello, and first of all thank you for your comment. Several fixing systems were tested before adopting our current system, which has proven effective for maintaining the posts of the net over time. Once you get the hang of its installation, this system is usually quite favored by our customers! As for your screws, we have never encountered any particular issues with them: if you wish, feel free to send us a photo of the difficulties encountered, and we will send you a new set of screws. We remain at your disposal for any questions, the France Trampoline team.
5/5
June 8, 2020
Very good
5/5
June 8, 2020
Very well done site.
5/5
June 8, 2020
Everything is OK
5/5
June 8, 2020
Nothing to report
5/5
June 8, 2020
In line with the description and fast delivery
5/5
June 7, 2020
Very fast.
5/5
June 7, 2020
Super trampoline of very good quality! The kids are having a blast, and so are the parents!
5/5
June 7, 2020
Great
5/5
June 7, 2020
Perfectly corresponds. Fast delivery. It's good work
5/5
June 7, 2020
Material conforms to the order. Very nice customer service, attentive and helpful.
5/5
June 7, 2020
Perfect services and I am very happy with the product.
5/5
June 7, 2020
Very good material. Fast delivery.
5/5
June 7, 2020
Top
5/5
June 7, 2020
Very well! I called to reassure myself about how to install it. Very professional help by phone, material received quickly. Very easy to set up. It's great. Guaranteed pleasure for the whole family. Young and old alike.
5/5
June 7, 2020
ABSOLUTELY PERFECT AT ALL LEVELS!!! and this despite the COVID 19 crisis, WE ARE DELIGHTED and highly recommend your site
5/5
June 7, 2020
Very good
4/5
June 7, 2020
Order conforms. Customer service attentive and responsive.
2/5
June 6, 2020
Delivery time too long
Réponse de France Trampoline - February 12, 2020
Hello, thank you for your comment. We apologize for the delivery times observed during the health crisis and then the deconfinement. Our supply times, then preparation and delivery have been heavily impacted by national logistical constraints. We have tried to do our best in a particularly difficult context and sincerely thank you for your patience and trust. The France Trampoline team
5/5
June 6, 2020
Very good quality product, perfectly matching our wishes, fast delivery despite the complications of confinement.
5/5
June 6, 2020
Product ordered perfectly conforms in quality and in favor of safety
5/5
June 6, 2020
Fast despite the context
5/5
June 6, 2020
VERY GOOD
4/5
June 6, 2020
Very good telephone reception from the person in charge of customer relations.
5/5
June 5, 2020
very good service, impeccable delivery time, everything is perfect
5/5
June 5, 2020
meets our expectations
5/5
June 4, 2020
Very good product.
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