Avis clients France Trampoline

4.7 /5
22129 avis clients
4/5
August 7, 2020
Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)
5/5
August 6, 2020
D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics
5/5
August 6, 2020
Perfect! Quality material. Fast delivery.
5/5
August 5, 2020
quick and complete service
4/5
August 5, 2020
The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.
5/5
August 5, 2020
Perfect as usual (recently purchased a roof to improve my trampoline)
5/5
August 5, 2020
very good product
5/5
August 5, 2020
I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you
5/5
August 4, 2020
Very good
5/5
August 4, 2020
Very good advice from the salespeople, very good quality product. Delighted
5/5
August 4, 2020
very good provider
5/5
August 4, 2020
Good service
5/5
August 4, 2020
Very good quality product but COVID greatly extended our delivery time
5/5
August 4, 2020
Very good service very good product
3/5
August 4, 2020
product error due to poor analysis
Réponse de France Trampoline - May 22, 2020
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at contact@france-trampoline.com so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
5/5
August 4, 2020
Nothing to say about the service. Perfect.
5/5
August 3, 2020
Delighted with my order
5/5
August 3, 2020
Good
4/5
August 3, 2020
Good product
5/5
August 2, 2020
Excellent product of good quality
1/5
August 2, 2020
Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.
Réponse de France Trampoline - May 6, 2020
Hello, after checking in our system, we have indeed identified two orders concerning you, one for an accessory, validated and shipped, and the other for a trampoline which was indeed canceled on May 18. If this cancellation was not intentional, would you be kind enough to contact us by phone or by email at contact@france-trampoline.com so that we can see together how to solve your problem? We are at your disposal and apologize for the inconvenience caused. The France Trampoline team
4/5
July 31, 2020
Good product,
4/5
July 31, 2020
satisfied with the product, assembly in 2 hours nothing complicated. However, one of the seams of the spring protection (at the foot level) has already started to come undone. Order placed during confinement so extended delay but always kept informed, delivery ok. good product that seems to be of good quality and more robust in its design than Decathlon or others.
4/5
July 31, 2020
Material conforms to expectations. The fiberglass arch is no longer in one piece with an elastic in the middle, which allows for better adjustment of the perimeter of the upper circle of the net, by putting as many elements as necessary. The downside is that they seem to disconnect more easily.
5/5
July 31, 2020
perfect, good contact with the salesperson, the site is clear and easy to access
5/5
July 31, 2020
super
5/5
July 30, 2020
Very good
5/5
July 30, 2020
Very good
4/5
July 30, 2020
Product of very good quality, waiting for the product within the deadlines.
4/5
July 29, 2020
Overall, I am happy with the service provided. I had to call a week after receiving an email to ensure that the order would arrive; everything went well, the material arrived in good condition and of very good quality.
5/5
July 29, 2020
Good product
5/5
July 29, 2020
Everything is perfect. The delivery and the material. I am very happy.
5/5
July 29, 2020
Quality material. Long delays due to COVID-19. To find the desired product, I was guided by a seller, the advice was perfect.
2/5
July 29, 2020
Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!
Réponse de France Trampoline - April 8, 2020
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
4/5
July 29, 2020
Product always conforms in quality to what we are looking for. Small downside, the new sleeve to put at the top of the net is no longer in one piece and I am missing 10 cm to finish the round.
5/5
July 29, 2020
Material delivered within the announced deadlines. Good quality of products. More accessories should be offered as it is necessary to add them to complete the length.
5/5
July 29, 2020
Reception a bit long but during the lockdown period
4/5
July 29, 2020
Very good product, nice and sturdy. Despite a laborious assembly (the instructions are not very precise), plus the fixing brackets were not the right ones.... So the kids had to wait a few more days... Fortunately, the phone service was very responsive! And the right brackets arrived 3 days later....
5/5
July 29, 2020
Easy to place the order, delivered quickly, quality material!! I highly recommend!!! ***
5/5
July 28, 2020
The ordered net fit our trampoline well and could be installed easily. Note that we called support for confirmation of the reference: Very efficient support that gave us the reference almost instantly.
5/5
July 28, 2020
Quick and clear response. Understanding of the request and reaction to the request was top-notch. Thank you very much for your professionalism.
5/5
July 28, 2020
Deadlines met despite the end of lockdown
5/5
July 28, 2020
Quality products, perfect tracking and delivery. Fully satisfied.
5/5
July 28, 2020
Perfect
4/5
July 28, 2020
Good products. Pleasant relationship. Prices are still high. Football and giant dice for trampoline ordered, of decent quality but expensive.
5/5
July 28, 2020
Very good product
5/5
July 28, 2020
Everything went well, from ordering to delivery, the product matches the description and effectively replaces the original net with easy and quick installation while providing more secure protection.
5/5
July 28, 2020
very good, everything was ok and fine
4/5
July 28, 2020
Good order tracking despite COVID-19 (2 months wait). The only downside was the lack of a call from the delivery person before delivery.
3/5
July 27, 2020
nothing to report
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