Avis clients France Trampoline

4.7 /5
21753 avis clients
4/5
July 13, 2020
Trustworthy site, serious, well-packaged and fast shipping
4/5
July 13, 2020
Good service satisfied, except regarding the delay (a bit long)
5/5
July 13, 2020
The products are of quality, and it's very convenient to be able to order parts individually.
2/5
July 13, 2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
Réponse de France Trampoline - April 25, 2020
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
5/5
July 13, 2020
Very good product
5/5
July 13, 2020
Purchase advice via email, fast order and delivery, quality product as usual.
4/5
July 13, 2020
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5/5
July 13, 2020
fast, efficient,
4/5
July 13, 2020
Product conforms; very good quality fiberglass. Only the delivery time was too long but it is true that the period was heavily disrupted
4/5
July 13, 2020
Trampoline net OK in all its forms but the time to receive it was endless surely due to COVID
4/5
July 13, 2020
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5/5
July 12, 2020
Very happy with the site. Our trampoline was ordered on this site a few years ago. We were satisfied. We recommended used parts that we easily found on the site. The delivery arrived within the indicated time.
5/5
July 12, 2020
Speed in processing the order and shipping
5/5
July 12, 2020
Quality trampoline, good finishes. Delivery delayed due to confinement but we were warned. Very satisfied with my purchase
5/5
July 12, 2020
Very fast delivery despite COVID, quality product, the children are delighted. It's a shame that the recommended 8% slope for cable installation is not indicated on the site in the product description; I couldn't install it where I had planned. On the other hand, I noticed a small defect on the multi-strand steel cable, one of the strands is folded over itself for a few millimeters. I hope this won't affect its longevity (I took a photo). I would have liked to make a complaint to have it exchanged but the children were too impatient...
5/5
July 12, 2020
Material conforms and of good quality
4/5
July 12, 2020
Trampoline delivered a few days late. Problem with the jumping mat: one strap was damaged and gave way after a few minutes, at the level of the triangular attachment that connects to the spring. The mat was changed quickly, without a message, little note, comment... But it arrived quickly and without hassle :-) ... We also ordered a cover, and it is already quite delayed!!! :-(
5/5
July 12, 2020
Purchase of the zip line, easy assembly, seems to be of good quality.
5/5
July 11, 2020
I recommend.
1/5
July 11, 2020
Product broken after the second use.
Réponse de France Trampoline - June 2, 2020
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our Slackline Strap. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at contact@france-trampoline.com so that our customer service can take over this file, implement the warranty, and send you a new strap. Best regards, the France Trampoline team.
5/5
July 11, 2020
Product conforms to the seller's explanations. Very relevant advice from them. Very happy with our purchase.
5/5
July 11, 2020
Great.. good quality. Satisfied with this seller. I highly recommend it.
5/5
July 10, 2020
Product corresponding to my expectations of good quality. An assembly manual would have been welcome...
1/5
July 10, 2020
Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.
Réponse de France Trampoline - May 5, 2020
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our zip line. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at contact@france-trampoline.com so that our customer service can take over this file, implement the warranty, and send you a new zip line. Best regards, the France Trampoline team.
5/5
July 10, 2020
Very serious throughout the ordering phase despite the health crisis, very good after-sales service and very high-quality product.
5/5
July 10, 2020
Trampoline arrived in good condition. It is of good quality.
5/5
July 9, 2020
Phone information provided kindly, precise, answers to all questions, comparative arguments, advice. Company recommended by a user and that I also recommend.
5/5
July 9, 2020
Deadline respected. Product conforms. Easy to set up.
5/5
July 9, 2020
Very good quality.
5/5
July 9, 2020
User-friendly website.
5/5
July 9, 2020
Quality material, sturdy and aesthetic. Delivery in a reasonable time.
5/5
July 9, 2020
Very good quality trampoline. Easy to assemble and very good after-sales service.
5/5
July 9, 2020
Super quality, super sturdy, I really recommend it, I do not regret my purchase.
5/5
July 9, 2020
good quality trait
5/5
July 9, 2020
The order, despite a restocking delay, went very well and I even received the trampoline early. Very satisfied with the order and the product, I recommend you.
5/5
July 9, 2020
Very good service.
4/5
July 9, 2020
Quality product. Timelines respected. The instructions are a bit difficult to decipher to make the hole before placing the trampoline.
4/5
July 9, 2020
Very good quality.
4/5
July 9, 2020
Perfect order tracking, they detail everything, impeccable delivery. Trampoline mat ordered by following their instructions well to take measurements, the site explains well. Small detail, trampoline mat quite stiff compared to the one I had before (Trigano mat).
4/5
July 9, 2020
Delivery time complied with.
5/5
July 9, 2020
Very good. Complete and accessible site with all the necessary information. Packaging of items satisfactory. Delivery time complied with despite the lockdown. Excellent, I recommend!
5/5
July 8, 2020
Good communication, good deadlines despite Covid, assembly and explanations good, finally impeccable product in use.
5/5
July 8, 2020
Delivery before the announced deadlines
5/5
July 8, 2020
Easy assembly if you are handy
5/5
July 8, 2020
Hello, everything went very well.
4/5
July 8, 2020
High quality trampoline but the delivery needs to be reviewed. The carrier damaged my gate and caused an accident on the road... not polite at all and very familiar!!!
5/5
July 8, 2020
Order of an Indiana zip line. Package received very quickly. Responsive team. I highly recommend.
4/5
July 8, 2020
Very good trampoline, delivery information OK, only problem was the assembly of the fiberglass rod extremely difficult to close.
5/5
July 8, 2020
Very satisfied. Compliant with the description.
5/5
July 8, 2020
A very good quality trampoline, very sturdy, practical because it's long, the kids love it. Precise delivery, very nice delivery person. Very easy and quick contact with the company for various questions.
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