Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
July 28, 2020
Quick and clear response. Understanding of the request and reaction to the request was top-notch. Thank you very much for your professionalism.
5/5
July 28, 2020
Deadlines met despite the end of lockdown
5/5
July 28, 2020
Quality products, perfect tracking and delivery. Fully satisfied.
5/5
July 28, 2020
Perfect
4/5
July 28, 2020
Good products. Pleasant relationship. Prices are still high. Football and giant dice for trampoline ordered, of decent quality but expensive.
5/5
July 28, 2020
Very good product
5/5
July 28, 2020
Everything went well, from ordering to delivery, the product matches the description and effectively replaces the original net with easy and quick installation while providing more secure protection.
5/5
July 28, 2020
very good, everything was ok and fine
4/5
July 28, 2020
Good order tracking despite COVID-19 (2 months wait). The only downside was the lack of a call from the delivery person before delivery.
3/5
July 27, 2020
nothing to report
4/5
July 27, 2020
Good service and quality.
5/5
July 27, 2020
Very good product, small children delighted, big as they wanted. Problem with the zipper tab, which broke. We sent an email to report it, France trampoline sent us a net in the following days. Thank you to the after-sales service.
5/5
July 27, 2020
Very good material and very good order tracking.
5/5
July 27, 2020
Quality product, fast delivery.
5/5
July 27, 2020
excellent service
4/5
July 27, 2020
-
5/5
July 27, 2020
Very good service, waiting for our response, very good product.
4/5
July 27, 2020
Nothing to report. Just disappointed with the maintenance of the leather of the spring covers all around the trampoline, it rises with each use.
5/5
July 27, 2020
good
5/5
July 27, 2020
Super
5/5
July 27, 2020
Perfect
4/5
July 27, 2020
very well, professional
5/5
July 27, 2020
Perfect. Quick responses and excellent product delivery. Top. I will recommend.
4/5
July 27, 2020
Delayed delivery (during the lockdown period) but pleasant and professional team on the phone and a small gift as a bonus to apologize for the delay. This was my second order and I would place others again if needed without hesitation.
5/5
July 27, 2020
Very good
5/5
July 26, 2020
Very good product. Fast delivery.
5/5
July 26, 2020
Everything went according to my wishes: deadline, welcome, etc. Thank you.
4/5
July 26, 2020
An error in sending the first order, which still went well despite the start of confinement and was well rectified by phone (customer service very available, thank you). Then finally sending the appropriate material without extra cost and as soon as possible. Very satisfied professional team with the material.
5/5
July 26, 2020
Perfect
5/5
July 26, 2020
Compliant with the order.
5/5
July 26, 2020
Always as good. Advice for the purchase. Informed of the delay. Respect for the delivery time impeccable.
5/5
July 26, 2020
Product delivered on time. In every way compliant with the order. It's perfect. Thank you.
5/5
July 26, 2020
Very good quality.
5/5
July 26, 2020
Hello, apart from the delays (COVID...) everything is perfect, very good quality, our teenagers are delighted.
5/5
July 25, 2020
In accordance with what was said for delivery and payment methods, the trampoline is of very good quality. Very satisfied. I recommend this site.
5/5
July 24, 2020
correct product, respect of commitments, our full satisfaction to recommend
4/5
July 24, 2020
The manual is not clear enough, fortunately, videos are posted on the internet.
5/5
July 23, 2020
very good and attentive
4/5
July 23, 2020
Very good quality
1/5
July 23, 2020
Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.
Réponse de France Trampoline - April 17, 2020
Hello, and first of all thank you for taking the time to leave us a comment. We are indeed sorry for the delivery circumstances of your order: delays in late restocking due to the health crisis, then unfortunately a lost package during delivery. These exceptional situations happen very rarely and we are sincerely sorry for the inconveniences you have suffered. According to our information, however, you were refunded on July 10th, can you confirm this? We remain at your disposal for any questions or additional information. The France Trampoline team
4/5
July 23, 2020
Product perfect, compliant, fast shipping and well-packaged parcel.
4/5
July 23, 2020
Good service, quick response from customer service. The assembly instructions are not very clear even though it is quite easy to assemble, but small post scripts on assembly tips would be appreciated. Ex: the direction to thread the net with the rods..etc but the trampoline is of very good quality and for the whole family! The kids aged 17, 5, and 12 are making big jumps!!
5/5
July 23, 2020
It was very good
4/5
July 22, 2020
The model provided is not identical to the original, but fits perfectly.
5/5
July 22, 2020
Super quality trampoline. The kids are thrilled and enjoying it to the fullest. Thanks again for sending the metal attachments to replace the broken plastic ones. Very responsive customer service! I recommend trampoline France to those around me. Well done.
5/5
July 22, 2020
Very good customer service. THANK YOU
4/5
July 22, 2020
Delivery time too long
5/5
July 22, 2020
An excellent welcome and thoughtful advice by phone. Scheduled delivery dates respected. Parts received conforming to the order.
5/5
July 22, 2020
Excellent contact, top efficiency!
5/5
July 22, 2020
No problem with the provider. Excellent quality product. Our grandchildren appreciate it a lot. Small downside, the person we spoke to on the phone for the delivery day was not very friendly. A smile can be heard over the phone.
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