Avis clients France Trampoline

4.7 /5
21753 avis clients
3/5
September 7, 2020
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
Réponse de France Trampoline - June 15, 2020
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
3/5
September 7, 2020
The product meets my needs, but the delivery time is really very long.
Réponse de France Trampoline - June 5, 2020
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team
5/5
September 7, 2020
listening service, quality product and responsive after-sales service.
5/5
September 7, 2020
Fast order and delivery. Very good quality products
1/5
September 7, 2020
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
Réponse de France Trampoline - June 8, 2020
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at contact@france-trampoline.com for any further questions. The France Trampoline team
5/5
September 7, 2020
Very good quality trampoline, easy to assemble. Delivery time a bit long but we knew this at the time of ordering, COVID probably didn't help...
5/5
September 7, 2020
Fast and careful delivery
5/5
September 7, 2020
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5/5
September 7, 2020
Very good quality. delivery ok
3/5
September 7, 2020
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
Réponse de France Trampoline - May 27, 2020
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at contact@france-trampoline.com after testing the material. Thank you for your trust, the France Trampoline team.
5/5
September 7, 2020
Product meets my expectations
5/5
September 7, 2020
Durable jumping mat as well as the springs. Long delay due to Covid. Very good follow-up from France trampoline
5/5
September 7, 2020
the information service is of quality as well as the order tracking. Very satisfied and my children too
5/5
September 7, 2020
Great trampoline nothing to compare with those found in all sports stores. Excellent value for money
4/5
September 7, 2020
the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company
4/5
September 7, 2020
friendly and competent
5/5
September 7, 2020
Fast and impeccable after-sales service.
5/5
September 7, 2020
Very good, with covid, extended deadlines and order received in several parts. We should just be informed during the order if the deadlines are extended Thank you in advance
4/5
September 7, 2020
very good quality and very serious (a bit long wait for restocking spare parts)
4/5
September 7, 2020
Serious
4/5
September 7, 2020
compliant with the request
5/5
September 7, 2020
Very good quality trampoline, and many details in the finish justify the higher price compared to those sold in the large sporting goods store that comes to mind first, the one with the blue and white logo. Order deadline (delivery in June 2020) respected despite the Covid crisis, and assembly (with two people) without particular difficulty contrary to what we have read in some reviews. In short, nothing to complain about regarding the supplier and the item.
4/5
September 7, 2020
Order for a mat because the other one did not last. Order placed quickly. Delivery too long
5/5
September 7, 2020
Fast delivery despite the current context Contactless drop-off in our garage
5/5
September 6, 2020
Very good telephone reception. A professional company. The trampoline is true to its description.
5/5
September 6, 2020
Very good quality material, top after-sales service, nothing to complain about
5/5
September 6, 2020
Perfect service, delivery a bit late
5/5
September 6, 2020
Very serious site to recommend with complete confidence Thank you
5/5
September 6, 2020
Excellent material, combining safety, reliability, comfort. Order tracking and shipping without any problems.
5/5
September 6, 2020
Very satisfactory advice and order. Delivery made within the announced deadline. Products well packaged and of good quality.
5/5
September 6, 2020
*****
5/5
September 6, 2020
excellent service. serious, responsive and honest company.
5/5
September 6, 2020
Quality product, we received the first package on the scheduled date. The cover was missing, I contacted customer service, quick and effective response. I recommend
5/5
September 6, 2020
Very good quality incomparable with other trampolines. The price is worth it.
4/5
September 6, 2020
good advice
5/5
September 6, 2020
Top product with a great impression of solidity
1/5
September 6, 2020
Order placed for a trampoline jump mat and I received the wrong mat twice.
Réponse de France Trampoline - July 29, 2020
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
5/5
September 6, 2020
The after-sales service was very very quick and effective.
4/5
September 6, 2020
Nothing to report, package in good condition, arrived on time
5/5
September 6, 2020
Very good
4/5
September 6, 2020
Good products and advice, however, delivery could be improved, the carrier sent his number by SMS for an appointment but is very difficult to reach...
4/5
September 5, 2020
Excellent quality trampoline that the whole family can enjoy. The only downside is the delivery in two parts to get the complete product... I note a certain lack of proactive information on delivery times.
4/5
September 5, 2020
Very good quality trampoline. With two good handymen, assembly is easy.
5/5
September 5, 2020
Very good product! Simple delivery, careful packaging! A bit long on pre-order, with a delay on the estimated date
5/5
September 5, 2020
Despite the confinement period, during which I ordered on the site, I am very happy with the order tracking, the delivery, there were some springs missing for the trampoline but shortly after I reported it to France Trampoline, it was shipped quickly. Professionalism is there. The quality of the trampoline is in line with the description.
5/5
September 5, 2020
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4/5
September 5, 2020
good product, delivered within the announced deadlines
5/5
September 5, 2020
We dealt with true professionals who were always attentive. They knew how to answer questions and resolve any issues in record time despite the problems related to COVID-19. Bravo.
5/5
September 5, 2020
Top advice and services! Delivery in two parts. No surprises, product well packaged and of significantly higher quality than what you can see in sports dedicated stores. Certainly the price is not the same, but in the end, 'cheap is always too expensive'. Thanks to the whole team for their skills.
5/5
September 5, 2020
Very happy with our purchase! The trampoline and accessories are of very good quality. My husband was able to assemble it (almost) by himself! The assembly parts are sturdy and the materials used seem really durable. Nothing to compare with those found at the competitor 'à fond la forme'! I highly recommend this brand, especially for the delivery service, as despite the confinement period and a delay in the announced deadlines, the carriers are also very serious (tracking the package from A to Z, and reachable immediately). Also available by phone, the technicians are attentive and provide good advice. The only small downside: the assembly instructions, which could be optimized. Thank you for this superb product, the kids approve!
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