Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
January 11, 2021
Nothing to report.
5/5
January 11, 2021
The ordered item was delivered quickly.
1/5
January 11, 2021
I ordered a zip line at the beginning of December. Kindly and out of respect for the couriers, I chose the delivery option at Mondial Relay... at the end of December, after 5/7 calls and 3 or 4 trips and 10 texts received announcing a delivery, I finally received the package at the end of December... And now, I am being treated like a thief because you tell me that I received a second one via a carrier whose delivery note mentions a signature that in no way resembles my handwriting... What can I think of this delivery or your company... honestly nothing, just certain, it is that I should never go through Mondial Relay again... Best regards.
Réponse de France Trampoline - December 3, 2020
Hello and thank you for your feedback. We do not doubt your good faith, but as requested in our last email exchanges, you need to send us back the certificate of non-receipt as well as a copy of your ID to contest the delivery. I believe we did everything we could for you to have your package under the Christmas tree. Seeing that your Mondial Relay delivery would surely not arrive on time, we resent the product via Chrono 13 at our expense. Please believe that what we seek above all is the satisfaction of our customers and we are sorry for the situation. The France Trampoline team.
5/5
January 11, 2021
Good quality and perfectly meets my expectations.
5/5
January 11, 2021
Very good service - very fast delivery.
4/5
January 11, 2021
Small logistical issue with good responsiveness to resolve the problem. Very good quality material and I am satisfied as well as my 3 boys.
5/5
January 10, 2021
Very good advice, we are dealing with professionals, I recommend!
5/5
January 10, 2021
Perfect!
4/5
January 10, 2021
The delivery slot was postponed and then not respected. Probably related to the Covid effect. The box arrived damaged but the product was not damaged or incomplete.
4/5
January 10, 2021
I am satisfied with the product and the delivery. Thank you.
5/5
January 10, 2021
Excellent from start to finish.
5/5
January 9, 2021
Fast delivery and quality product.
5/5
January 9, 2021
Very good
5/5
January 9, 2021
Fast and compliant.
5/5
January 9, 2021
Trampoline of very good quality. Very fast and secure delivery. I recommend.
5/5
January 9, 2021
Excellent service, fast delivery, good quality product and well packaged. We are not used to having such performance for products distributed in France. Thank you, keep it up.
5/5
January 7, 2021
Perfect 👌🏼
5/5
January 7, 2021
Very good product, satisfied with my purchase.
5/5
January 7, 2021
The delivery arrived well before Christmas, while the site announced delivery at the beginning of January. So completely satisfied.
5/5
January 7, 2021
Order delivered without problems very quickly despite all the current issues. The only downside is the difficulty in closing the zipper, we added a piece of strap to pull more easily, otherwise everything is perfect.
5/5
January 6, 2021
Very good
5/5
January 6, 2021
From ordering to receiving, we had no issues. We are delighted with our ninja journey.
5/5
January 6, 2021
Bravo, very nice quality for the slackline and the accessories, I recommend this site, bravo. Super fast delivery too.
4/5
January 6, 2021
We had a delivery problem (the package was lost?) but customer service reacted very well, and we received the trampoline on time.
5/5
January 6, 2021
Product corresponding to the online catalog, explanation and user manual very clear.
5/5
January 5, 2021
Perfect
5/5
January 5, 2021
Top
5/5
January 5, 2021
Fast and efficient.
5/5
January 5, 2021
Zip line that seems to be of very good quality, a perfect game! Notice well understandable.
5/5
January 5, 2021
Very good
3/5
January 5, 2021
the package was in very bad condition.
Réponse de France Trampoline - October 26, 2020
Hello and thank you for your feedback. We are sorry to read this. We do our best to take care of our shipments and hope that the products in your order have not suffered any damage. If that is the case, please do not hesitate to contact our customer service by phone or at contact@france-trampoline.com. Best regards, the France Trampoline team.
5/5
January 5, 2021
Order met my expectations, carrier was very average with no hygiene rules, I was supposed to receive it on Friday and I received it on Tuesday, supposedly he couldn't find my address on Friday! The important thing is that my grandchildren got their Christmas, I will communicate your perfect site, best regards
5/5
January 5, 2021
Very good advice and a wide choice of spare parts. Very helpful sales advisors. Perfect!
5/5
January 5, 2021
Good
5/5
January 5, 2021
Very good quality of materials
5/5
January 5, 2021
Top customer service! Responsiveness, well done
4/5
January 5, 2021
PRODUCT COMPLIANT
1/5
January 5, 2021
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
Réponse de France Trampoline - September 15, 2020
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
5/5
January 5, 2021
Correct
5/5
January 5, 2021
Of good quality
5/5
January 5, 2021
Perfect service by phone. ***
4/5
January 5, 2021
Good
5/5
January 4, 2021
Clear site, friendly and satisfactory phone reception and response, delivery of the ordered product in accordance with the expected deadline, that's it for the order; as for the product, the quality seems good, installation was easy and the current use makes the young users very happy. Thank you!
5/5
January 4, 2021
Product of excellent quality
5/5
January 4, 2021
The customer service is very attentive and very responsive.
5/5
January 4, 2021
Precious advice from you in the search for a replacement tarp for my trampoline.
4/5
January 4, 2021
Good product
5/5
January 4, 2021
The elements of the slack line and the zip line are of very good quality. The packages arrived on time and very well protected. The family is happy with this purchase
5/5
January 4, 2021
Very high responsiveness.
5/5
January 4, 2021
Efficient and fast order and delivery. Kids thrilled with the basketball hoop! Perfect!
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