Avis clients France Trampoline

4.7 /5
21753 avis clients
5/5
November 23, 2020
Apart from the complicated delay, the information was transmitted perfectly. Telephone reception and service very good, completely correct, nothing to complain about. Appreciable, Perfect.
5/5
November 23, 2020
Everything went well, quality product.
5/5
November 23, 2020
Great ;-)
4/5
November 23, 2020
this new net does not really differ from the first delivered and is not perfectly adapted..
4/5
November 23, 2020
The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!
5/5
November 22, 2020
Top customer service
5/5
November 22, 2020
Delivery in reasonable time, very good material
5/5
November 21, 2020
Conform and fast delivery
5/5
November 17, 2020
excellent quality of service
5/5
November 16, 2020
Products conform to the order, delivered on time, very good quality, easy to assemble. The only negative point is the very unpleasant delivery person who refused to let me check if everything was there (3 packages, order scattered in the 3)
5/5
November 16, 2020
serious company; good follow-up
5/5
November 16, 2020
Good customer service, quick, attentive
1/5
November 16, 2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
Réponse de France Trampoline - October 9, 2020
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
5/5
November 16, 2020
Nothing to report, very good transaction and the basketball hoop has been very successful!
4/5
November 15, 2020
Good advice by phone
5/5
November 15, 2020
Product corresponds perfectly to the description, delivered quickly
5/5
November 14, 2020
Very good service and attentive to the customer. But you need someone strong to assemble the trampoline because it is very hard. But I am very satisfied. Very good product and fast delivery.
3/5
November 13, 2020
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
Réponse de France Trampoline - May 20, 2020
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
5/5
November 12, 2020
Hello, order received after a small issue with hooks. Thank you
5/5
November 12, 2020
very good service
5/5
November 12, 2020
Very good quality of service and performance.
5/5
November 11, 2020
Impeccable, quality product, easy to install, undamaged packaging
5/5
November 11, 2020
Impeccable service, very good merchandise, nothing to report
5/5
November 11, 2020
Very good site, fast and quality service, thank you France Trampoline.
5/5
November 11, 2020
Good product
5/5
November 10, 2020
Good quality of service. Disappointment regarding the announced delivery time, which was postponed twice. The sales service made a gesture.
5/5
November 10, 2020
Very good service. And very good quality product.
5/5
November 10, 2020
The only downside is that the springs were not gold-plated like my other orders, so they will suffer from the whims of rainy weather and oxidize quickly, too bad
5/5
November 8, 2020
Order delivered quickly and as expected.
4/5
November 8, 2020
Delivery a bit too long, over a month
5/5
November 8, 2020
Great, delivery and items
3/5
November 8, 2020
Delivery times are way too long
Réponse de France Trampoline - September 1, 2020
Hello and thank you for your feedback. It is true that the current health crisis impacts our supplies, hence our delivery times. We are obviously sorry for the inconvenience caused. However, we are doing our best to update these deadlines on our site and it seems to me that those announced for your order have been respected. If this is not the case or if you think there is any problem with your order, please do not hesitate to contact our customer service at contact@france-trampoline.com. The France Trampoline team.
5/5
November 5, 2020
Very good
4/5
November 5, 2020
I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.
5/5
November 4, 2020
Recommended by a colleague, I am very satisfied with my purchase, my nephews are very happy
5/5
November 4, 2020
Good provider
4/5
November 4, 2020
I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product
5/5
November 1, 2020
good service rendered and within deadlines
5/5
November 1, 2020
A very good purchase! Very secure, the kids are delighted!
5/5
October 31, 2020
Very solid product.
5/5
October 30, 2020
everything is perfect
5/5
October 29, 2020
Customer service very concerned about its customers, following my order and before shipping, a staff member from France-Trampoline contacted me to verify together that the measurements of my trampoline were correct (as I bought replacement parts). This pleasant person also took the time to explain to me how to install the material.
5/5
October 29, 2020
I received my order very quickly, thank you
5/5
October 29, 2020
very good
4/5
October 27, 2020
Product conforms but no explanations on how to fix the net.
5/5
October 27, 2020
Fast. Professional. Warranty that worked perfectly after 4 years + gift. High-end product.
5/5
October 26, 2020
I paid more for fast delivery. But that was not the case. Only disappointment. The material is of very good quality. The delivery person, the package, and the material are top-notch.
5/5
October 26, 2020
Very serious site, I recommend. The material purchased (ninja course and accessories) is of very good quality.
1/5
October 25, 2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
Réponse de France Trampoline - August 7, 2020
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
5/5
October 25, 2020
Very good product conforming to the description. A small tip for assembling the legs: add some lubricant to facilitate assembly 😊
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