Avis clients France Trampoline

Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.

Very good

Delivered on time and quality product.

Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.

Excellent!

Fast delivery and product perfect to expectations!

Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.

Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.

Very good product, conforms to the request. Solid. Very good value for money. Installation ok

Delivery problem. No way to contact the delivery company...

Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days

perfect

Compliant with the description. Fast delivery.

Top thank you

very good, immediate

Very friendly staff, attentive and good advice.

Perfect, order sent quickly

Perfect; A missing arc was resent within 8 days

Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!

Perfect

Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.

Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!

Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.

Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome

Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.

Very good product and made in France 👌

Products not quite compliant. Delivery times not respected

Very well seen

disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount

this order follows a defective order that caused an accident

Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order

GOOD

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Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++

A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline

Order delivered according to the instructions and on time. Serious and professional service. Thank you

fast and efficient service

Good quality of plastic and metal structure. Easy assembly.

Item conforms to the description. My 2-year-old grandson is having a blast!!

Anchoring kit not suitable, straps too long???

The service is adapted and conforms to the order. The shipping date was delayed but well received.

Fast delivery, perfect trampoline mat and easy to reinstall!

Very satisfied with the order. Very good product to recommend without hesitation.

Delayed delivery due to stock shortages due to covid but ultimately arrived well before, my children were able to enjoy it a bit before the start of autumn, super trampoline of very good quality I do not regret my purchase

Conforms to my expectations.

Order placed at the end of March 2020, still not received by the end of September 2020...

Perfect

Very good except for the delivery which took 4 months a bit long thank you anyway

Order conforms to the request. Good quality-price ratio

Quick order tracking, delivery times respected. Good description of the trampoline that perfectly matches our wish. Nice to be able to download the assembly instructions with the order.