Avis clients France Trampoline

4.7 /5
22129 avis clients
5/5
May 4, 2021
Quality product, fast delivery, effective advice
5/5
May 4, 2021
Carbon rods to hold the net that are of a larger diameter than the original ones, much stronger. You just need to recover the elastic from the old ones that was not provided.
5/5
May 4, 2021
Fast delivery and in accordance with the order. Product meets expectations and is true to the description
5/5
May 4, 2021
Very good product I recommend it
5/5
May 4, 2021
The service is always impeccable
5/5
May 4, 2021
Fast and efficient delivery of parts
5/5
May 4, 2021
Serious site,
5/5
May 4, 2021
Very responsive supplier to the questions asked. Really great! We had a small issue with the delivery and the problem was resolved very quickly (immediate exchange of material). Really happy.
5/5
May 4, 2021
No problem 😊 good quality Thank you 🙏
5/5
May 4, 2021
Very descriptive
4/5
May 4, 2021
hello your customer service team is excellent and friendly, the only problem is with your delivery service (DPD) not up to par best regards *** PS: thank you to your customer service team
1/5
May 4, 2021
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
Réponse de France Trampoline - March 24, 2021
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
4/5
May 3, 2021
Package received on time and well packaged
4/5
May 3, 2021
all ok
5/5
May 3, 2021
Very happy with the product but especially I appreciated that they made sure I did not make a mistake in the measurements before sending the order, that's great 👍
4/5
May 3, 2021
order conforms to the original, reference easy to find, fast delivery, so perfect
5/5
May 3, 2021
Quick reception, very well packaged... No problem... In accordance with the description and easy to assemble.
4/5
May 3, 2021
good
5/5
May 3, 2021
Very good products and easy to reach someone online for good information. Perfect
5/5
May 3, 2021
2 packages out of 3 arrived with damaged packaging but without consequence on the product.
5/5
May 3, 2021
Delighted with their service. Well-designed site and after placing the order, a sales representative contacted me to ensure that the chosen product is compatible with my equipment.
5/5
May 3, 2021
Fast and well packaged
5/5
May 3, 2021
Robust trampoline. The kids are delighted.
3/5
May 3, 2021
package arrived wet from a cleaning product coming from a punctured can in the transport truck. I accepted the package anyway after checking but I had to unpack it immediately to prevent the product from damaging the whole.
Réponse de France Trampoline - March 26, 2021
Hello, thank you very much for your comment. We are sorry that the delivery did not go ideally, please feel free to contact customer service if needed. Please note that you always have the option to refuse a package if it does not arrive in good condition. I wish you an excellent day. The France Trampoline team.
4/5
May 2, 2021
Good customer service
3/5
May 2, 2021
ball arrived with a loose seam
Réponse de France Trampoline - March 27, 2021
Hello, Thank you very much for your feedback. We did not receive your email, I am sorry. Please feel free to resend your photos (contact@france-trampoline.com) so that we can forward them to production to inform them of the manufacturing issue. We will send you a new ball as soon as it is back in stock. Have a nice day, The France Trampoline team.
5/5
May 2, 2021
Nothing to complain about. The entire service went very well
4/5
May 2, 2021
Top fast delivery
5/5
May 2, 2021
Very good
5/5
May 2, 2021
good
5/5
May 2, 2021
In accordance with the announced criteria.
5/5
May 2, 2021
Super happy. My son is thrilled, it's super sturdy
5/5
May 1, 2021
Excellent
4/5
May 1, 2021
Very good but not easy to assemble
5/5
April 30, 2021
very good
5/5
April 30, 2021
Well received 😊👍
4/5
April 30, 2021
The paint in the center of the fabric stains clothes. The attachments to secure the cushion that protects the springs are very, very difficult to put on. We had to undo the knots and redo them after passing the elastics with a screwdriver. Very bad choice of fixation to review in my opinion. The zipper that closes the trampoline net broke on the first day. The attachments that hold the net under the trampoline are fragile. In 1 month, 2 have already broken. Apart from that, the trampoline has a good bounce and is robust.
4/5
April 29, 2021
Good product, quality. For the zip lines, the basic sling (2m) is short for large trees, I had to reorder a longer one (4m). This problem should be mentioned, with an option for a long sling.
5/5
April 29, 2021
Speed of delivery, quick assembly, solid trampoline
5/5
April 29, 2021
Perfect
5/5
April 29, 2021
Product conforms to its description. Deadline respected. Perfect delivery.
4/5
April 29, 2021
The product itself seems to be of good quality, it's just the delivery that posed a problem, it was delayed several times and this forced me to stay at home, a bit inconvenient.
5/5
April 29, 2021
efficient and fast
3/5
April 28, 2021
Moderately satisfying set. The functions of the safety net are very random, almost all the hooks break. Also, the spring protection pad does not suit me, it keeps lifting. Average safety.
Réponse de France Trampoline - March 20, 2021
Hello, thank you for your feedback. I am sorry to read this, I invite you to send photos of the broken parts to contact@france-trampoline.com so that we can report the problem to production. Customer service is at your disposal to help you install the pad and set up a warranty for defective parts. I wish you an excellent day, the France-Trampoline Team.
5/5
April 28, 2021
perfect
3/5
April 28, 2021
Assembly problem. We had to force a lot to assemble the bars that did not seem to fit, and the assembly was difficult and took a long time.
Réponse de France Trampoline - March 4, 2021
Thank you very much for your feedback. I am sorry to read this, normally this trampoline is generally easy to assemble, there may have been a problem during manufacturing. Do not hesitate to contact customer service with photos if needed (contact@france-trampoline.com) so they can check your installation. Have a very good day, The France Trampoline team.
4/5
April 28, 2021
Good and customer service also
5/5
April 28, 2021
Good quality and aesthetic trampoline!
4/5
April 28, 2021
good
5/5
April 28, 2021
A responsive customer service, full of good advice, really great! As for the trampoline, it is fantastic. Exactly what we expected in terms of robustness and quality. My daughter is delighted and the parents are having fun too!
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