Avis clients France Trampoline

4.7 /5
19606 avis clients
4/5
5 septembre 2020
Excellent quality trampoline that the whole family can enjoy. The only downside is the delivery in two parts to get the complete product... I note a certain lack of proactive information on delivery times.
4/5
5 septembre 2020
Very good quality trampoline. With two good handymen, assembly is easy.
5/5
5 septembre 2020
Very good product! Simple delivery, careful packaging! A bit long on pre-order, with a delay on the estimated date
5/5
5 septembre 2020
Despite the confinement period, during which I ordered on the site, I am very happy with the order tracking, the delivery, there were some springs missing for the trampoline but shortly after I reported it to France Trampoline, it was shipped quickly. Professionalism is there. The quality of the trampoline is in line with the description.
5/5
5 septembre 2020
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4/5
5 septembre 2020
good product, delivered within the announced deadlines
5/5
5 septembre 2020
We dealt with true professionals who were always attentive. They knew how to answer questions and resolve any issues in record time despite the problems related to COVID-19. Bravo.
5/5
5 septembre 2020
Top advice and services! Delivery in two parts. No surprises, product well packaged and of significantly higher quality than what you can see in sports dedicated stores. Certainly the price is not the same, but in the end, 'cheap is always too expensive'. Thanks to the whole team for their skills.
5/5
5 septembre 2020
Very happy with our purchase! The trampoline and accessories are of very good quality. My husband was able to assemble it (almost) by himself! The assembly parts are sturdy and the materials used seem really durable. Nothing to compare with those found at the competitor 'à fond la forme'! I highly recommend this brand, especially for the delivery service, as despite the confinement period and a delay in the announced deadlines, the carriers are also very serious (tracking the package from A to Z, and reachable immediately). Also available by phone, the technicians are attentive and provide good advice. The only small downside: the assembly instructions, which could be optimized. Thank you for this superb product, the kids approve!
4/5
5 septembre 2020
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5/5
5 septembre 2020
Very satisfied with our TRAMPOLINE purchase and additional equipment
5/5
4 septembre 2020
Products of very good quality, perfect jumping mat.
4/5
4 septembre 2020
Regarding the delivery, the trampoline arrived later than expected. As we were absent because we were not informed of the delivery day, the delivery person called us to say that he would leave the trampoline in front of the gate even though we had left instructions. He justified the drop at the gate by saying that it wouldn't be stolen. We insisted that he leave the trampoline with the neighbors.
5/5
3 septembre 2020
Pleasant website, easy ordering, delivery time respected. Product compliant, well packaged. Impeccable order tracking. Professional and pleasant customer service, easily reachable.
5/5
3 septembre 2020
I am very satisfied.
5/5
3 septembre 2020
We are very satisfied with our order and we recommend France Trampoline.
2/5
3 septembre 2020
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
Réponse de France Trampoline - 27 avril 2020
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
5/5
3 septembre 2020
Robust product, in line with my expectations. Excellent quality material. Quick and easy installation. Delivery a bit long but correct given the circumstances. Order placed during the confinement period.
5/5
3 septembre 2020
Order received on the exact day that was agreed with you. Very good quality trampoline.
5/5
3 septembre 2020
Total satisfaction regarding the delivery and - which is obviously essential - the quality of the material.
4/5
3 septembre 2020
High quality product. I am completely satisfied, too bad the delay is so long and that the order arrives in two parts. I still recommend the site.
5/5
3 septembre 2020
Very good product.
5/5
2 septembre 2020
Very good product this oval trampoline, small downside - the green protection along does not hold well on the structure bars. Too bad, it needs to be readjusted. - the exit net in front of the ladder should have something hard on each side of the closure, it's a hassle for a 5-year-old to go down without pulling on the net which quickly deforms. - the basketball hoop is not great for the price, the attachment system needs improvement, it damages the green protection of the trampoline. But I still recommend this trampoline for a gymnast, it's ideal for doing flips and somersaults. Thank you
3/5
2 septembre 2020
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
Réponse de France Trampoline - 4 mai 2020
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or remarks. The France Trampoline team
3/5
2 septembre 2020
Delivery time much longer than announced and without being informed.
Réponse de France Trampoline - 4 avril 2020
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team.
5/5
2 septembre 2020
Products of very, very high quality! Very proud of my purchases! Thank you so much! The only small problem is the trampoline cover, it is very large and heavy so difficult to put on. I suppose it is made for winter, but in that case a small thin cover would suffice for summer! Best regards.
5/5
2 septembre 2020
Quality in line with the description. Sturdy, easy assembly, good hold, excellent quality.
5/5
2 septembre 2020
Very good trampoline of good quality and sturdy.
5/5
2 septembre 2020
Confinement period not representative, otherwise the follow-up was correct and friendly.
4/5
2 septembre 2020
Delivery a bit long but excusable given the circumstances.
5/5
2 septembre 2020
Excellent service, deadline respected, very satisfied
1/5
2 septembre 2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
Réponse de France Trampoline - 23 juillet 2020
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at contact@france-trampoline.com. Best regards, The France Trampoline team
5/5
2 septembre 2020
Very good trampoline. Difficulty in putting the protection net on.
5/5
2 septembre 2020
QUALITY PRODUCT WITH EASY TO READ AND IMPLEMENT ASSEMBLY INSTRUCTIONS.
4/5
2 septembre 2020
Order in the difficult context of confinement. Delay and partial delivery, overall satisfactory given the conditions and good communication from customer service. However, the logistics providers for delivery are not up to par, unreachable, and not flexible at all. The second delivery was left in front of our door in view of everyone in our absence. The delivery person signed in our place, thus validating the delivery. Once installed, the trampoline is completely satisfactory.
5/5
2 septembre 2020
Very good product, but the delay is a bit long and France Trampoline did not keep us informed of the delivery delays. We had to follow up several times. Too bad.
5/5
2 septembre 2020
Very good quality
5/5
2 septembre 2020
A hotline that answers the phone! And every time! That's rare. Good advice because I had a doubt about the product to buy. Reliable information about the product, delivery and reception dates.
4/5
2 septembre 2020
Very good quality trampoline. However, the delay was moderately respected, possibly linked to the COVID crisis. This does not justify, however, a sporadic communication depending on the person involved. Contradictory information and not easy to obtain.
5/5
2 septembre 2020
Quality trampoline and great size for the upcoming months of confinement 😄
5/5
2 septembre 2020
Perfect, precise and highly professional. Moreover, remarkable merchandise.
1/5
2 septembre 2020
Hello, I received a defective item, I have photos as proof.
Réponse de France Trampoline - 8 mai 2020
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to contact@france-trampoline.com? In the meantime, we remain at your disposal. The France Trampoline team.
4/5
2 septembre 2020
Very good quality material. However, I would have liked more photos of the protective cover that cannot be put on without removing the net, which is therefore much more complicated than I thought.
5/5
1 septembre 2020
Very good product, quality.
4/5
1 septembre 2020
Very good material! Only 2 negative points: Very long order but with COVID we can understand. Be careful, delivery to Switzerland is possible but customs fees and taxes are high!!! The rest is all positive: assembly is quite simple and the material is very solid! I recommend this product to everyone! A good compromise between a garden trampoline for all, and a pro trampoline for children who want to progress in tricks! My children are fans and so am I!
5/5
1 septembre 2020
Perfect. I do not regret my purchase for the great happiness of my children. Serious and friendly staff.
5/5
1 septembre 2020
Very good
2/5
1 septembre 2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
Réponse de France Trampoline - 18 mai 2020
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or remarks. The France Trampoline team
5/5
1 septembre 2020
Very satisfied with the product,
4/5
1 septembre 2020
Great products, too bad the delays are so long but it's worth the wait.
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