Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
October 19, 2020
The products match my choice and are correct and very well suited.
5/5
October 18, 2020
Very responsive customer service.
5/5
October 18, 2020
No problems, quick order, conforming to the requested expectations. Regards
4/5
October 18, 2020
It's a shame that we had to wait several months between the time of the order and the time of delivery
5/5
October 18, 2020
good quality of materials and fast
5/5
October 18, 2020
The order was processed efficiently and the delivery went smoothly without any problems.
5/5
October 18, 2020
Very good product
5/5
October 18, 2020
Serious company and quality product. I was just delivered with a month delay due to the health difficulties after confinement...
5/5
October 18, 2020
Perfect
5/5
October 17, 2020
Easy navigation, attentive and efficient staff.
5/5
October 17, 2020
Great seller, very serious.
5/5
October 17, 2020
Product conforms to the order, delivered quickly. Nothing to complain about.
3/5
October 17, 2020
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
Réponse de France Trampoline - June 5, 2020
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
1/5
October 17, 2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
Réponse de France Trampoline - May 26, 2020
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
5/5
October 17, 2020
Everything was perfect and well conditioned
4/5
October 16, 2020
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
4/5
October 15, 2020
Good product but extremely long delivery time
5/5
October 15, 2020
We are very satisfied with our trampoline. Despite the difficulties related to the current pandemic, France Trampoline has shown great professionalism!
5/5
October 15, 2020
Exact ease and perfect and quick information, very good quality products, I would recommend France trampoline without hesitation. Thank you for your good services
5/5
October 15, 2020
Quality material, secured, therefore ideal for children. The recommended ones were available and met our expectations, while guiding us on the best offers. Thank you
5/5
October 15, 2020
Very good
4/5
October 15, 2020
quality material used for many years
5/5
October 15, 2020
Efficient, responsive, available and excellent quality products that are followed over time (models). Bravo! I recommend!
5/5
October 14, 2020
The wait was long but not disappointing: Very good material ...
4/5
October 14, 2020
Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)
4/5
October 14, 2020
Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....
3/5
October 14, 2020
Order took a very long time to arrive.
Réponse de France Trampoline - July 12, 2020
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
4/5
October 14, 2020
The period (in full confinement) was not very conducive to an order but it was successful. Thank you
5/5
October 14, 2020
It is very satisfying to find spare parts for a trampoline purchased four years ago. And it is also very satisfying to discover that the quality of the spare parts is just as good, if not better, than the originals. The delivery was quite fast and delivered by a serious and friendly carrier. I recommend France-trampoline to my acquaintances likely to buy a quality trampoline.
4/5
October 14, 2020
good
5/5
October 14, 2020
very good product of very good quality
4/5
October 14, 2020
Ok
5/5
October 13, 2020
The person I spoke to really took the time to explain to me, my children are very happy.
5/5
October 13, 2020
- everything went well - no stock at the time of the order but there was an email to explain the reason to us.
5/5
October 13, 2020
Very good!
4/5
October 13, 2020
Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality
4/5
October 13, 2020
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
5/5
October 12, 2020
Nothing to report, product conforms to the description. Delivery within the indicated deadlines at the time of order.
4/5
October 12, 2020
a bit long delay
5/5
October 12, 2020
-
5/5
October 12, 2020
-
5/5
October 12, 2020
Order arrived very quickly, in accordance with the description. Good quality cushion.
5/5
October 12, 2020
perfect nothing to add
2/5
October 12, 2020
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
Réponse de France Trampoline - May 11, 2020
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
5/5
October 12, 2020
In trust!
5/5
October 12, 2020
Everything is ok
5/5
October 12, 2020
Nothing to complain about, the wait was long but justified given the health crisis. Moreover, I have always received a response to my questions. Thank you
4/5
October 11, 2020
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
3/5
October 11, 2020
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
Réponse de France Trampoline - July 11, 2020
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
5/5
October 11, 2020
Too bad for the delivery delay, 2 months after the order, so arrived after the summer.
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