Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
January 6, 2021
Very good
5/5
January 6, 2021
From ordering to receiving, we had no issues. We are delighted with our ninja journey.
5/5
January 6, 2021
Bravo, very nice quality for the slackline and the accessories, I recommend this site, bravo. Super fast delivery too.
4/5
January 6, 2021
We had a delivery problem (the package was lost?) but customer service reacted very well, and we received the trampoline on time.
5/5
January 6, 2021
Product corresponding to the online catalog, explanation and user manual very clear.
5/5
January 5, 2021
Perfect
5/5
January 5, 2021
Top
5/5
January 5, 2021
Fast and efficient.
5/5
January 5, 2021
Zip line that seems to be of very good quality, a perfect game! Notice well understandable.
5/5
January 5, 2021
Very good
3/5
January 5, 2021
the package was in very bad condition.
Réponse de France Trampoline - October 26, 2020
Hello and thank you for your feedback. We are sorry to read this. We do our best to take care of our shipments and hope that the products in your order have not suffered any damage. If that is the case, please do not hesitate to contact our customer service by phone or at contact@france-trampoline.com. Best regards, the France Trampoline team.
5/5
January 5, 2021
Order met my expectations, carrier was very average with no hygiene rules, I was supposed to receive it on Friday and I received it on Tuesday, supposedly he couldn't find my address on Friday! The important thing is that my grandchildren got their Christmas, I will communicate your perfect site, best regards
5/5
January 5, 2021
Very good advice and a wide choice of spare parts. Very helpful sales advisors. Perfect!
5/5
January 5, 2021
Good
5/5
January 5, 2021
Very good quality of materials
5/5
January 5, 2021
Top customer service! Responsiveness, well done
4/5
January 5, 2021
PRODUCT COMPLIANT
1/5
January 5, 2021
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
Réponse de France Trampoline - September 15, 2020
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
5/5
January 5, 2021
Correct
5/5
January 5, 2021
Of good quality
4/5
January 5, 2021
Good
5/5
January 5, 2021
Perfect service by phone. ***
5/5
January 4, 2021
Clear site, friendly and satisfactory phone reception and response, delivery of the ordered product in accordance with the expected deadline, that's it for the order; as for the product, the quality seems good, installation was easy and the current use makes the young users very happy. Thank you!
5/5
January 4, 2021
Product of excellent quality
5/5
January 4, 2021
The customer service is very attentive and very responsive.
5/5
January 4, 2021
Precious advice from you in the search for a replacement tarp for my trampoline.
4/5
January 4, 2021
Good product
5/5
January 4, 2021
The elements of the slack line and the zip line are of very good quality. The packages arrived on time and very well protected. The family is happy with this purchase
5/5
January 4, 2021
Very high responsiveness.
5/5
January 4, 2021
Efficient and fast order and delivery. Kids thrilled with the basketball hoop! Perfect!
4/5
January 3, 2021
Very good delivery. The assembly document lacks precision, especially for assembling the legs and crossbars which is a technical step... Once assembled, we are completely satisfied with the trampoline, however, we find the protective cover unsuitable and impractical.
5/5
January 3, 2021
Good product that fully satisfies us
4/5
January 3, 2021
Simple assembly, one difficulty with the elastics to hook the protective mat over the springs. And the Velcro of the safety net that doesn't hold.
4/5
January 3, 2021
The assembly was tedious. I think you can improve the assembly instructions.
5/5
January 3, 2021
Good material, very good delivery
5/5
January 3, 2021
Santa Claus brought us a zip line and we are absolutely delighted with our new outdoor game. We slightly underestimated the launch height and will need to set up a platform, but other than that everything was perfect. Customer service was very attentive, available, and gave good advice. Thank you very much.
5/5
January 3, 2021
Product is great. Fast delivery. Nothing to say.
4/5
January 2, 2021
Order delivered on time, well packaged. No mention of the country of manufacture of the Ninja course elements (unless I am mistaken). Blue net space between each 'rung' larger than I imagined. Lack of precision on the maintenance of the course during the year if it remains outside.
4/5
January 2, 2021
Very good
5/5
January 2, 2021
Perfect
5/5
January 2, 2021
Super product and very responsive. Fast delivery. All good, thank you
4/5
January 2, 2021
Good product received within the announced deadlines
4/5
January 1, 2021
Due to Covid, we did not receive the protective cover and winter is here....
5/5
December 31, 2020
Very positive. Videos on the site for help with assembling and disassembling the trampoline are very useful for putting on the protective cover. Easy to assemble but it's better to have two people for a diameter of more than 3 meters. Very good communication with customer service. High-quality trampoline: my children loved it as well as the adults, hence the importance of buying a cover to protect it during the winter. There are several possibilities for rainwater drainage that cannot stagnate; the wind does the rest of the work.
5/5
December 31, 2020
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4/5
December 30, 2020
Product received as described and quickly, reasonable price.
5/5
December 30, 2020
Good equipment, sturdy, the kids love it.
5/5
December 29, 2020
A bit tedious to assemble but the quality is really there! Very happy with our purchase
4/5
December 29, 2020
Fast delivery, careful packaging and fair price. The trampoline is not yet assembled as it is a Christmas gift
4/5
December 29, 2020
Very happy with my order, the manual provided is less clear than the one on the website.
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