Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
November 16, 2020
Nothing to report, very good transaction and the basketball hoop has been very successful!
4/5
November 15, 2020
Good advice by phone
5/5
November 15, 2020
Product corresponds perfectly to the description, delivered quickly
5/5
November 14, 2020
Very good service and attentive to the customer. But you need someone strong to assemble the trampoline because it is very hard. But I am very satisfied. Very good product and fast delivery.
3/5
November 13, 2020
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
Réponse de France Trampoline - May 20, 2020
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
5/5
November 12, 2020
Hello, order received after a small issue with hooks. Thank you
5/5
November 12, 2020
very good service
5/5
November 12, 2020
Very good quality of service and performance.
5/5
November 11, 2020
Impeccable, quality product, easy to install, undamaged packaging
5/5
November 11, 2020
Impeccable service, very good merchandise, nothing to report
5/5
November 11, 2020
Very good site, fast and quality service, thank you France Trampoline.
5/5
November 11, 2020
Good product
5/5
November 10, 2020
Good quality of service. Disappointment regarding the announced delivery time, which was postponed twice. The sales service made a gesture.
5/5
November 10, 2020
Very good service. And very good quality product.
5/5
November 10, 2020
The only downside is that the springs were not gold-plated like my other orders, so they will suffer from the whims of rainy weather and oxidize quickly, too bad
5/5
November 8, 2020
Order delivered quickly and as expected.
4/5
November 8, 2020
Delivery a bit too long, over a month
5/5
November 8, 2020
Great, delivery and items
3/5
November 8, 2020
Delivery times are way too long
Réponse de France Trampoline - September 1, 2020
Hello and thank you for your feedback. It is true that the current health crisis impacts our supplies, hence our delivery times. We are obviously sorry for the inconvenience caused. However, we are doing our best to update these deadlines on our site and it seems to me that those announced for your order have been respected. If this is not the case or if you think there is any problem with your order, please do not hesitate to contact our customer service at contact@france-trampoline.com. The France Trampoline team.
5/5
November 5, 2020
Very good
4/5
November 5, 2020
I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.
5/5
November 4, 2020
Recommended by a colleague, I am very satisfied with my purchase, my nephews are very happy
5/5
November 4, 2020
Good provider
4/5
November 4, 2020
I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product
5/5
November 1, 2020
good service rendered and within deadlines
5/5
November 1, 2020
A very good purchase! Very secure, the kids are delighted!
5/5
October 31, 2020
Very solid product.
5/5
October 30, 2020
everything is perfect
5/5
October 29, 2020
Customer service very concerned about its customers, following my order and before shipping, a staff member from France-Trampoline contacted me to verify together that the measurements of my trampoline were correct (as I bought replacement parts). This pleasant person also took the time to explain to me how to install the material.
5/5
October 29, 2020
I received my order very quickly, thank you
5/5
October 29, 2020
very good
4/5
October 27, 2020
Product conforms but no explanations on how to fix the net.
5/5
October 27, 2020
Fast. Professional. Warranty that worked perfectly after 4 years + gift. High-end product.
5/5
October 26, 2020
I paid more for fast delivery. But that was not the case. Only disappointment. The material is of very good quality. The delivery person, the package, and the material are top-notch.
5/5
October 26, 2020
Very serious site, I recommend. The material purchased (ninja course and accessories) is of very good quality.
1/5
October 25, 2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
Réponse de France Trampoline - August 7, 2020
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
5/5
October 25, 2020
Very good product conforming to the description. A small tip for assembling the legs: add some lubricant to facilitate assembly 😊
1/5
October 24, 2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
Réponse de France Trampoline - July 14, 2020
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
5/5
October 23, 2020
A company with a very high level of excellence because: 1° the product sold is of great quality. (compared to other trampolines) 2° the customer service is exceptionally responsive, efficient, and attentive. 3° the delivery and packaging are effective and careful. 4° the quality/service/price ratio is unbeatable. In short, you can buy with your eyes closed and I insist on having been able to compare with many competing trampolines installed at friends' houses, this one is of significantly superior quality and moreover, this company provides remarkable customer service.
5/5
October 23, 2020
Good internet presentation, good products, fast delivery. We also have the impression of dealing with professionals in the field, and not parasites like *** or ***.
5/5
October 23, 2020
Excellent!
5/5
October 21, 2020
Hello, I had a doubt about the exact size of the trampoline as it was purchased in 2011; I called your services and someone kindly did some research and found the order from that time. It is really very kind of them.
5/5
October 21, 2020
I was very satisfied and quick for the order
2/5
October 20, 2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
Réponse de France Trampoline - June 16, 2020
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
4/5
October 20, 2020
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
5/5
October 20, 2020
Very satisfactory product, conforms to my expectations
5/5
October 20, 2020
Products conform to the request
5/5
October 19, 2020
Excellent service. The delivery was in accordance with the order. The products are of quality. Thank you very much to your whole good team!
4/5
October 19, 2020
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
5/5
October 19, 2020
very good
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