Avis clients France Trampoline

4.7 /5

19606 avis clients

Carene B.

5/5

4 octobre 2016

Order received on time. Very good quality material ensuring the safety of our children. Material much more efficient than the original which was not of this brand!!!

Benoit J.

5/5

4 octobre 2016

very good telephone reception, perfect order tracking as well as delivery, small issue with the order missing some items but quickly resolved, France trampoline recommended at all levels

Gilles S.

5/5

3 octobre 2016

Very satisfied with France Trampoline! Very professional!

Frederic I.

4/5

3 octobre 2016

Package received in good condition within a few days. Almost perfect as I am still waiting for the fixing kit.

Francois A.

4/5

3 octobre 2016

Very good; reminder to ensure the correct order. Nothing to complain about.

Janine C.

5/5

3 octobre 2016

Top!

Marie Z.

5/5

3 octobre 2016

Perfect

Michaël S.

3/5

2 octobre 2016

Product received not conforming to the order (diameter error), however, the after-sales service was responsive and sent the correct product quickly.

Réponse de France Trampoline - 16 septembre 2016

Hello Madam, Thank you for your comment and indeed, after verification, our preparation service had sent 4 foam tubes of the wrong diameter and we apologize again for this. As you have noticed, the return was indeed very quick and we thank you for noting it in your comment. We remain at your disposal if necessary. The France Trampoline team.

Jocelyn T.

4/5

29 septembre 2016

Very good product. Just a delay in delivery due to the carrier. Good commercial follow-up from France Trampoline during this issue.

Lamberti B.

5/5

29 septembre 2016

Very good

Janine-agnes G.

5/5

29 septembre 2016

Very good. Installed for the winter.

Duthen G.

4/5

29 septembre 2016

Product conforms to the description and delivered on time. For assembly, I recommend watching the very well-made video tutorials, the paper assembly guide is less clear. The trampoline seems to be of good quality. To see in the long term but it already brings happiness to the family!

Cecile M.

5/5

29 septembre 2016

Replacement of the jump mat due to a defect. Very quick reaction from the after-sales service, no discussions, just action. A big thank you. The difference with other companies of equal quality (which is not often the case) lies in the warranty and after-sales service. I am fully satisfied.

Lemaire A.

4/5

29 septembre 2016

Whether by phone or email, you were efficient and quick for the delivery, no problem assembling the trampoline, no worries.

Matthieu C.

3/5

29 septembre 2016

The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.

Réponse de France Trampoline - 11 septembre 2016

Hello, we have taken your feedback into account. The fixing kit will soon be available and as indicated at the time of the order, it will be sent to you as soon as it is available and at no additional cost! We regret to see that this gesture does not fully satisfy you. We take note of it. We remain at your disposal and thank you for your patience. The France Trampoline team.

Rene P.

4/5

29 septembre 2016

very satisfied

Manuel A.

5/5

28 septembre 2016

Impeccable on all points, delivery, quality... Thank you for our children.

Severine D.

4/5

28 septembre 2016

Very good. No problems with the order.

David S.

4/5

28 septembre 2016

Simplicity in assembly, beautiful quality, appropriate safety, I am perfectly satisfied. The only small problem is that the spring protection cover slips during the use of the trampoline.

Corinne L.

5/5

28 septembre 2016

very good, very serious!

Stephane Q.

4/5

28 septembre 2016

net conforms to my expectations

Gilonne M.

5/5

28 septembre 2016

very good service both in sending the package and in advice over the phone!

Eric C.

4/5

27 septembre 2016

A fast delivery, and a perfectly adapted product, easy to set up

Mike W.

5/5

27 septembre 2016

Very good after-sales service, super fast and efficient!

Christophe L.

5/5

27 septembre 2016

Very good advice on product choice, our expectations were well understood. The delivery arrived within the specified time. There was a missing item in the package, which was resolved following a phone exchange and a shipment. Good quality product and easy to assemble (3 hours for 2 people for an ovali490 model). Both children and adults enjoy it. Thank you

Pascal C.

5/5

27 septembre 2016

Always very correct, impeccable seriousness. I have been a customer for a few years and I can recommend France Trampoline without risk of being wrong.

Bernard V.

4/5

27 septembre 2016

Nothing to complain about, good service

Estelle D.

5/5

27 septembre 2016

We chose to pay the price for quality and we are very happy. Especially the children! Assembly is easy but quite long. The delivery would have been really fast, but the carrier on their side did not respond to schedule an appointment, and the delivery person was not friendly. Too bad!! We now look forward to seeing if as the seasons pass, we will still be r

Lancine K.

4/5

27 septembre 2016

satisfied

Lisette B.

1/5

27 septembre 2016

Delivery canceled by the carrier at least twice, without reason...

Réponse de France Trampoline - 6 septembre 2016

Hello Madam, We have taken your negative feedback regarding the delivery of your Minimax fitness trampoline into account. We have reported the information to our logistics so that this does not happen again. We can only acknowledge the problem you encountered but we will ensure that it does not happen again. Sincere regards, The France Trampoline team.

Celine F.

5/5

26 septembre 2016

quick and efficient

Maud G.

4/5

26 septembre 2016

Very good purchase, easy to assemble and the result seems very sturdy.

Guillaume B.

5/5

25 septembre 2016

Quick and reliable, as always. However, having ordered a spare part, it would have been helpful to have some information on the evolution of the model and the compatibility or not of certain parts that I might want to change in the future.

Luc D.

1/5

25 septembre 2016

defective product - Awaiting replacement product

Réponse de France Trampoline - 5 septembre 2016

Hello Sir, We have taken your feedback regarding the freestyle jump board into account. We are currently addressing this defect. We will get back to you in the coming weeks to provide you with the most suitable solution so that you can use your freestyle board. We sincerely apologize for the problem encountered and remain at your disposal. The France Trampoline team.

José V.

5/5

25 septembre 2016

Very satisfied. Fast delivery. Catalog detailed enough.

Saloua F.

5/5

25 septembre 2016

very good quality trampoline, very nice design!! I was delivered quickly, there was a small issue with the protective net (at the mesh level) I called customer service and two days later I received a new net!! efficient and fast customer service, nothing to say!! I highly recommend it!!

Annie L.

5/5

25 septembre 2016

Order processed and shipped quickly. Product conforms to the description.

Sardan J.

4/5

24 septembre 2016

Serious and reliable company, despite a slight problem with some carabiners, the handling for the replacement of defective parts was quick and efficient.

Virginie C.

5/5

23 septembre 2016

Excellent welcome, quick response and very good material.

Julien P.

4/5

23 septembre 2016

Thank you for the efficiency and service. Team attentive and reassuring. My sons' birthday went well thanks to the speed of delivery. ***

Nadia G.

5/5

23 septembre 2016

An order for my daughter's 2nd birthday. Really perfectly adapted in terms of safety: the net, the protective mattress, everything is effective (in addition to adult supervision and use with only one person at a time). Our daughter loves her trampoline and uses it almost every day, the little children who come to our house are also always delighted. The materials seem solid and durable. An excellent investment for leisure.

Stephanie W.

5/5

22 septembre 2016

Phone contact before the order: very good advice and information. Very good quality trampoline.

Alcina B.

1/5

22 septembre 2016

Consider changing carriers because they do not contact you for the delivery day, moreover if you have it delivered to work, they deliver the package to reception without me being able to check the contents and not on the indicated day. This harms your image.

Réponse de France Trampoline - 3 septembre 2016

Hello Madam, We have taken your feedback regarding the selected carrier DPD for your spare parts order into account. We are sorry to note that the service provided by the delivery person does not fully satisfy you, but this carrier indeed delivers without prior call. As indicated on our website, it is necessary to set the delivery day and a time slot on their website. Moreover, since the delivery took place at your workplace, it was up to the person who received the package to redirect the delivery person to you. We apologize for these inconveniences, but the most important thing is that the package arrived in good condition and that your children can use your trampoline again. The France Trampoline team.

Yves J.

5/5

22 septembre 2016

very good, both on the order and on the announced and kept deadlines, and on the product itself, whose assembly is clear thanks to the online videos. Very good purchase.

David L.

4/5

22 septembre 2016

Very good

Marc G.

5/5

22 septembre 2016

Fast delivery, well packaged. The jumping mat is of very good quality with excellent bounce. Happy to have trusted you.

Isabelle R.

4/5

22 septembre 2016

I am still missing the foot trampoline which is set and was not in the delivery!

Cyril T.

5/5

21 septembre 2016

Delivery on time without any problems. The product meets our expectations, especially regarding the quality of the materials and the bounce of the mat. We are therefore very satisfied with this trampoline.

Christine P.

4/5

21 septembre 2016

Everything went well

Claudy P.

5/5

21 septembre 2016

very competent and fast