Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
November 22, 2016
*****
5/5
November 22, 2016
Very serious. Thank you
5/5
November 22, 2016
Following the purchase of a winter tarp, I am very satisfied with the product and the France trampoline service is really great even in the event of a weather storm they send you an email for the protection of your material. Here are professionals to whom we can turn. I sincerely recommend.
5/5
November 21, 2016
Material delivered within the scheduled time. Very good quality
5/5
November 21, 2016
Excellent quality product, nothing to say
4/5
November 20, 2016
no problem
5/5
November 19, 2016
Delivery conforms to the ordered product. Easy to assemble. Very good apparent quality. To see over time.
5/5
November 17, 2016
The phone reception is very pleasant and the information provided is useful and correct. The delivery went very well, on time. The product corresponds to what we expected. The assembly went well.
5/5
November 17, 2016
SAV parts conform to the order. Delivery within 5 days. Excellent responsiveness. Pleasant and very attentive contact person. Very satisfied customer. Thank you to the entire France trampoline team. Best regards ***
5/5
November 16, 2016
Very serious site, quality material, fast shipping
3/5
November 16, 2016
Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!
Réponse de France Trampoline - October 27, 2016
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience suffered. The hooks must have been damaged during transport. We ask you to believe that this is exceptional. One of our advisors will contact you to find a solution if necessary as it seems you have addressed this problem yourself. We renew our apologies. The France Trampoline team.
4/5
November 16, 2016
Everything is correct except for the bottom attachment hooks of the net which broke when we installed them. The quality of these hooks is very disappointing as we are quite cautious and not used to having damaged material.
5/5
November 16, 2016
It's nice to be able to easily find worn parts without having to replace the whole thing that is still functional
5/5
November 15, 2016
I noticed that you are attentive to your customers in case of problems. THANK YOU
5/5
November 15, 2016
Very very good!
5/5
November 15, 2016
Trampoline of very good quality
4/5
November 15, 2016
Great, but 2 attachments to close the net have already broken
5/5
November 14, 2016
Completely satisfied with my order and the way it went, no problem retrieving the package from a collection point (plus there was a €3 discount if we chose this delivery method!), and the tarp I bought is easy to install and seems to be of good quality, I hope now that it will withstand the winter. ;-) I recommend +++!
4/5
November 14, 2016
A small unforeseen event caused the delivery not to happen on time... nothing important, but as time went by, I suspected that the delivery would not take place on D-Day...
5/5
November 14, 2016
Very well done site. The customer service by phone is perfect, I want to emphasize that. The ordered trampoline is of good quality, it shows and it is confirmed when you use it. The assembly is difficult in several phases but we eventually manage to do it. My only criticism concerns the delivery and is therefore directed at the carrier: although an appointment had been set, they showed up two days earlier, without warning, which caused me several types of problems.
5/5
November 14, 2016
Excellent service, nothing to complain about
2/5
November 14, 2016
Please refer to my email today regarding several defective materials on a trampoline that was just purchased for 874.90€ five weeks ago. Your advertising is well done, your commitments enticing, let's see if the warranty is taken into account and if the customer service is effective and up to these commitments. Best regards, ***
Réponse de France Trampoline - October 4, 2016
Hello Sir, we have taken your email into account as soon as we arrived at the office yesterday. We apologize for the inconvenience encountered with the protective net and the broken carabiners. We have sent a steel hook at 11 am so that this does not happen again. You should receive them by mail very quickly. We renew our apologies for the issue encountered and remain at your disposal. The France Trampoline team.
5/5
November 14, 2016
Not at all disappointed with our order. Product out of stock at the time of our purchase but received before the expected deadline. No problem with assembly, easy explanatory notice, you can see that the product is robust and of good quality. I recommend.
5/5
November 14, 2016
PERFECT
5/5
November 14, 2016
Very good order tracking. The customer support contacted me to verify the compatibility of my purchase with my trampoline, and offered me alternative solutions since it was not compatible. Extremely fast delivery: delivered the next day!!!
4/5
November 13, 2016
Experience facilitated by the ordering interface. Fast delivery. Product complies with our expectations. I recommend this site.
5/5
November 12, 2016
Excellent quality product. Good safety. Complies with our expectations and the protective cover is a plus. Good deals.
5/5
November 11, 2016
Fast delivery. Clear manual.
5/5
November 10, 2016
Very professional, quality trampoline, very good bounce. Fast and serious delivery...
5/5
November 10, 2016
Good quality material. Express delivery made within the requested time, in two parts because one part was out of stock. The carrier even went faster than the emails notifying us of the arrival of the packages.
5/5
November 10, 2016
I am very satisfied with this service. Before ordering, I asked questions via the France Trampoline website. The answers were provided directly by an assistant over the phone. Then I placed my order, the item was not in stock but I had just the restocking date and I was delivered before the scheduled date. I was able to choose the delivery date by SMS and I was delivered at the agreed time at my home. I remember two essential points for me when I place an order: having a contact person who is very easily reachable (email, phone) and a customer service that is not overpriced. I therefore recommend the France Trampoline site as well as its delivery company.
5/5
November 9, 2016
Serious product, fast delivery. Happy with my purchase
5/5
November 9, 2016
Delivery a bit long
5/5
November 9, 2016
Perfect
5/5
November 9, 2016
Delivery on time. Good quality trampoline
5/5
November 9, 2016
After-sales service (since it was about replacement parts) impeccable and very responsive. I recommend France Trampoline.
5/5
November 9, 2016
Very good quality
4/5
November 9, 2016
Good quality, correct delivery time.
4/5
November 9, 2016
CORRECT SERVICE
5/5
November 8, 2016
Perfect, my 13-year-old son loves it and doesn't leave it. Perfect for doing sequences. We recommend it....
3/5
November 8, 2016
Very nice trampoline but all the door closing carabiners were broken, what a shame. Because the trampoline provides bounce, fast and serious delivery.
Réponse de France Trampoline - October 20, 2016
Hello Mrs. Charbal, we apologize for the inconvenience caused. The hooks must have broken during transport. As discussed over the phone, we will send you new carabiners by mail to replace the ones that need changing. We renew our apologies and remain at your disposal. The France Trampoline team.
5/5
November 8, 2016
France Trampoline ... Super! The only site where I could find the specific jumping mat for my trampoline, with the right details in the description for the choice. The size of the trampoline, the size of the mat, the number of springs, the length of the springs. In short, I had searched everywhere internationally and found it only there. Well, I was a bit disappointed when I saw that the product would only be available around January 2, which for me is more than 2 months, but it's better than ordering, paying, and receiving a nice email telling you that the product is no longer in stock, will only be available in ... and that if you want, we can issue a refund that takes a month to arrive. I speak from experience. But the joke is that the mat was in stock and I received it within the week. It's probably a stroke of luck, but in the end, I recommend!
4/5
November 8, 2016
Very satisfied with the availability of the sales advisors. However, I regret not having received a commercial gesture following the waiting time for the anchoring kit which prevented us from installing the trampoline this year. Best regards
5/5
November 7, 2016
perfect
5/5
November 7, 2016
Very good, nothing to complain about!
5/5
November 7, 2016
Fast, good quality.
5/5
November 7, 2016
Very good product, as expected
5/5
November 6, 2016
I recommend 100%. Very high quality, very competitive price, even cheaper than the big brands. Top delivery service and after-sales service that is operational!! What more can I say: one thing; "Let's support French companies!!! it's possible when you just look a little on the internet" In any case, my next purchase will be the hammock!! ! Again BRAVO
4/5
November 6, 2016
I am happy with the product and the service. The staff is competent and responsive, things were well explained to me. As for the customer service, same welcome and same responsiveness. This is what the customer is looking for: product quality, staff advice, and reliable customer service.
5/5
November 6, 2016
In three words Perfect fast efficient
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