Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
August 26, 2015
We are very satisfied. Only during assembly, a plastic support of the upper arch that holds the net broke. How can I get a new one? Thank you for your response.
5/5
August 26, 2015
Many spare parts available. Fast delivery.
5/5
August 26, 2015
Fast service, impeccable customer service, it's no wonder that in our street there are 4 houses out of 7 equipped with France Trampoline.
5/5
August 25, 2015
I ordered a Wahou 460 trampoline. Before finalizing my order, I contacted France trampoline 2 or 3 times for advice and additional information. Each time, the response was very quick and effective. I then received the package (waiting time a bit longer than expected but still fast). And we are all delighted with the quality of the material.
5/5
August 25, 2015
Very good service from France Trampoline: quality products, very fast delivery
5/5
August 25, 2015
Very fast and efficient
3/5
August 25, 2015
I ordered black caps and received yellow ones......
Réponse de France Trampoline - July 19, 2015
Hello Madam, We have taken your comment regarding your order for 3 Oxygen / Hip/Hop caps into account. We clearly indicate on the product sheet that the item can be either black or yellow. We did see your comment for black caps, but our preparation service prepared your order with the items in stock at the time of your order, and they were yellow. We apologize for this issue, but we currently do not have black caps in stock. If you wish, you can return your order to us, and we will refund you. We remain at your disposal. The France Trampoline Team.
4/5
August 25, 2015
Good quality product, assembly is quite easy once you understand the instructions. The jumping mat seems really too small at the beginning of the assembly compared to the frame but it retracts under the tension of the 84 springs! K+N road carrier very inflexible about appointments, you need to reserve a whole day.
4/5
August 25, 2015
Excellent handling of our order and great responsiveness. However, for the delivery, the delivery company did not contact us to set up an appointment. As a result, we were unable to apply your verification advice. However, we thank you for your professionalism and the quality of your material and services.
5/5
August 25, 2015
Solid material that meets our expectations. Trampoline just a bit difficult to assemble
5/5
August 25, 2015
Very good welcome. Quick response; Very good commercial sense attentive to the customer. Perfect
5/5
August 25, 2015
Excellent advice, and great product
5/5
August 25, 2015
We are very satisfied with the material received and its quality for the moment. To be seen in the long term.
5/5
August 25, 2015
Very good quality, significantly superior to the competition. Very helpful customer service. Fast and careful delivery.
4/5
August 25, 2015
Good quality and fast delivery
5/5
August 25, 2015
nice replacement item, very serious merchant, informs you and explains very well. very friendly. I recommend this merchant for purchasing a trampoline.
4/5
August 24, 2015
Very fast shipping but transport time too long (6 days).
4/5
August 24, 2015
Order placed on Monday; received the following Wednesday at noon. The mini-trampoline has been completely satisfactory since then. Excellent value for money.
5/5
August 24, 2015
No issues. Quick reception after purchase. Everything went well
5/5
August 24, 2015
very good communication: I had made a mistake in my order, I was contacted by phone for confirmation before sending
4/5
August 24, 2015
Good and quality product. One problem with the delivery time (8 days) and not the 72 hours announced. But we were correctly informed by the logistics company.
4/5
August 24, 2015
Correct without any problems..
5/5
August 24, 2015
Perfect experience, both in terms of commercial contact, logistics, and product quality
5/5
August 24, 2015
very good
5/5
August 24, 2015
Fast and efficient service
5/5
August 23, 2015
very fast and very well advised by the sales service thank you.
5/5
August 23, 2015
very good reception on the phone, easy website, fast delivery and impeccable products.
4/5
August 22, 2015
The processing is quick but the packaging is basic and not very suitable.
5/5
August 22, 2015
Hello, I just saw now that my review had been "posted" and read the response from France Trampoline. Very pleasantly surprised to have received replacement hooks by mail (which I had mentioned in my initial review), I am tempted to give one more star because really everything has been perfect so far. As a regular online buyer, I have never seen such responsiveness and professionalism... Bravo to everyone. PS: Having limited access to the trampoline to three, my 11 grandchildren are queuing for their turn!!! You should offer an entry counter as an option, with a green light or red light for large families... Best regards, A happy and delighted buyer
4/5
August 22, 2015
Very good product, very easy to assemble. Very secure (safety net, double door to access the trampoline). The logo in the center of the mat is very important as a reference for jumps, however its printing does not last over time, which is a shame. The protective cover is very useful, especially with the small windows to let water through in case of rain, it would have been relevant to place some on the corners because the ground where the trampoline is positioned is not always horizontal, which causes water to accumulate on one side. Good packaging despite the fact that the ends holding the safety net cable were broken and this despite a box without damage, a very disappointing point. Despite these few remarks, the product remains of excellent quality.
5/5
August 22, 2015
ultra fast delivery, very good quality products
3/5
August 22, 2015
The instructions are not very precise
Réponse de France Trampoline - June 22, 2015
Hello Sir, We have taken note of your Ekomi comment regarding the assembly of the Oxygen 250 trampoline. Unfortunately, the assembly instructions seemed not precise enough to you. In order for us to improve our instructions, could you please explain to us in a few points where you found the assembly instructions imprecise? Additionally, we invite you to send us a photo of your trampoline so that we can confirm whether your trampoline is correctly installed. We remain at your disposal for any further information. The France Trampoline team.
5/5
August 22, 2015
Very functional site. Many accessories to restore your trampoline. Very fast delivery.
5/5
August 22, 2015
I am very happy with this trampoline but two days after receiving it, the plastic attachments to close the trampoline all broke!! I informed France trampoline who immediately sent me new attachments and even a bit more, I find this very professional and very pleasant to have responsive and serious people, that is why I highly recommend them.
3/5
August 21, 2015
Shipping costs very expensive and delivery a bit long for a bag of hooks that are far too fragile! Too bad because the trampoline is of good quality....
Réponse de France Trampoline - July 21, 2015
Hello Sir, we have taken your comment into account. After verification, we sent your order within 72 working hours by La Poste. We are therefore surprised that you found the delay a bit long and we apologize for that but we remain within the announced delay of 2 to 5 working days. Then, for the shipping costs, you paid 7.50 euros including tax for a parcel shipment in France. We invite you to contact La Poste but this is the minimum rate for a signed parcel shipment with this company. Unfortunately, we cannot apply a lower rate. We remain at your disposal. France Trampoline.
5/5
August 21, 2015
Very good quality material delivered quickly.
5/5
August 21, 2015
Very good fast!
5/5
August 21, 2015
Great! The whole family uses it daily for leisure or cardio exercise. Quality of the trampoline nothing to complain about ⭐⭐⭐⭐⭐ Assembly in 4 hours (be sure to follow the instructions) Only downside the anchoring kit with straps that are too short Communication and after-sales service ⭐⭐⭐⭐⭐ also Delivery respected the deadlines I recommend this site
5/5
August 21, 2015
very fast delivery after ordering, quality trampoline
4/5
August 21, 2015
GOOD AND FAST
4/5
August 21, 2015
The trampoline is a very good product and we are very satisfied. However, after discussing with several friends, we are surprised not to have benefited from a special offer such as the free protective cover that our friends were able to receive. A small remark also on the hooks holding the protective net: these plastic hooks are subjected to too much force and open very easily until they escape and release the net. They need to be put back in place very often. Our daughter is the only one using the trampoline and she only weighs 44 kg at 15 years old.
5/5
August 21, 2015
very good
5/5
August 21, 2015
Good quality material, happy with our purchase.
5/5
August 20, 2015
very good. easy website, product delivered on time and easy to assemble. good product - the only small flaw is the hooks of the net which are not strong enough (they open under pressure). ***
4/5
August 20, 2015
I was able to set up the trampoline yesterday after a few hours of concentration... rewarded with some really great moments afterwards with my children. Very good and beautiful material. However, I have a (new) complaint to pass on to you: it concerns the anchoring kit that was delivered with the trampoline. It was a kit offered with a promo code supposedly compatible with the oval 490 that I purchased. After installation, it seems that it is not. The straps are far too short to connect the anchor and the structure of the trampoline (the steel tube where the springs are attached) as presented in the diagram of the manual. Would the kit provided correspond to a shorter model?
5/5
August 20, 2015
Very good service. I recommend France Trampoline !!!!
5/5
August 20, 2015
very responsive and serious store, quickly addressed a packaging issue with damaged material
4/5
August 20, 2015
Speed of services.
5/5
August 19, 2015
Personalized follow-up by phone regarding the request, including technical aspects; responsiveness, quality. I am really very satisfied.
4/5
August 19, 2015
Very satisfied
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