Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
July 22, 2015
physically difficult assembly and longer than expected
4/5
July 22, 2015
The trampoline was out of stock and I was supposed to receive it at the end of June. It arrived around July 6 but it is perfect and meets our expectations.
4/5
July 22, 2015
very good responsiveness. The package was sent in 2 shipments without warning. An item was missing which was quickly resent in a 3rd shipment.
5/5
July 22, 2015
Available, pleasant, and quality advice. Fast delivery. The product is suitable, it is too early to talk about its durability. If all sites could be like this...
5/5
July 22, 2015
Very good service, good customer service. Perfect delivery and good product with a good assembly manual.
4/5
July 22, 2015
****
5/5
July 22, 2015
We bought an Ovalie 490 trampoline and are very satisfied (recent purchase, no hindsight). It seems very resistant and its shape is adapted to our small garden.
5/5
July 22, 2015
Good availability of the company, good advice. The trampoline fully satisfies us. By going up, and after having looked to the right and left before the acquisition, we were able to measure the quality of the product. Even though we do not leave our daughter alone on the trampoline, we feel reassured and confident, the safety is well developed.
5/5
July 22, 2015
After weeks of research and hesitation, we are now happy and satisfied to have ordered from France Trampoline!! Clear information on the site, transparency, quality products (to be seen over time anyway) and an investment that is worth it! Nothing to do with the trampolines you see in stores, even specialized sports ones. Perfect!
4/5
July 21, 2015
good purchase the children are very happy with this trampoline. the oval shape allows them to evolve while limiting impacts
5/5
July 21, 2015
in line with my expectations
4/5
July 21, 2015
Satisfactory service, delivery times also.
4/5
July 21, 2015
nothing to report
4/5
July 21, 2015
The jumping mat of my trampoline was torn and the manufacturer does not offer to sell this item alone. On France Trampoline, I was able to order a jumping mat that perfectly fits my trampoline (I just had to provide the diameter of the jumping mat, the number of springs, and the length of the springs). My trampoline is like new at a lower cost and my children are delighted!
5/5
July 21, 2015
Very good quality jumping mat. Verification by the France trampoline team of the adaptability of the mat even though the trampoline does not come from them..... Perfect purchase!
5/5
July 21, 2015
Trampoline conforms to my expectations. Sturdy material easy to assemble, delivered quickly and well packaged. I was recommended your products and I am completely satisfied
4/5
July 21, 2015
6 years after the initial purchase I changed the safety net (torn by the children). Delivered a few days after my order, installed immediately and my trampoline is like new. A great service, thank you.
4/5
July 21, 2015
Super trampoline, easy to assemble and sturdy. Certainly more expensive than other brands but you can see the difference.
5/5
July 21, 2015
precise site, clear. correspondence by email or phone effective.
5/5
July 21, 2015
easy choice, simple order, perfect delivery, well-packaged products, easy assembly, impeccable product
5/5
July 21, 2015
Following the receipt of the trampoline mat, I want to express my complete satisfaction to the whole team!!! Order placed on Monday at 11:30 am, received on Tuesday at 10 am, it is nice to see that in France some companies keep their commitments and have impeccable service! It is also good to share satisfaction, that is why I called the company the next day to congratulate them! Good continuation to you, and thank you again for your efficiency!! ***
4/5
July 21, 2015
fast delivery. simple assembly (2 hours alone).
5/5
July 21, 2015
very good
5/5
July 21, 2015
Fast delivery and very good quality trampoline
4/5
July 21, 2015
very good
4/5
July 21, 2015
satisfied and good product
5/5
July 21, 2015
Very satisfied. Received quickly and material of very good quality.
5/5
July 21, 2015
The product is of very good quality. We come from a *** (***).... even at twice the price, I will NEVER buy from a supermarket again!
5/5
July 21, 2015
Very good
4/5
July 21, 2015
we were not happy with the delivery person, we had said not to deliver between 2 pm and 3 pm and he came just at that time, he disturbed us and I was not happy with him
5/5
July 21, 2015
Very fast delivery and very good quality product
5/5
July 21, 2015
magical trampoline that makes children happy very good product and solid! +
3/5
July 21, 2015
you delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you
Réponse de France Trampoline - May 20, 2015
Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.
4/5
July 21, 2015
Speed of delivery. Very serious. Delighted with this purchase. The children are having a blast. Thank you!
4/5
July 21, 2015
very good material, fast delivery,
5/5
July 21, 2015
Very good, very responsive
5/5
July 21, 2015
Order received on time. Very good quality of the blue protective cushion, unavailable in large stores. Reasonable price. I am really very satisfied.
3/5
July 21, 2015
request well taken into account at the start. However, a few reservations: - very long execution times and little information on the arrival of the product - I had requested to be contacted by phone before delivery to be sure to be present (message left for this purpose on your site); this was not the case and the product arrived and left while I was abroad - message indicating that my product would soon arrive when it had already left - I had to contact France trampoline by phone to set a new delivery date (for this, very good telephone reception and efficiency of the operator for this second shipment) - in the end, it started well, it developed poorly, but it ended well!
Réponse de France Trampoline - May 24, 2015
Hello Sir, for your order of a spare part and generally for any order except for trampoline, the carrier does not call before delivery as we mention on our website. We cannot contact all the people who request to be contacted before delivery to tell them that this is not possible. This is mentioned in the 2 shipping emails that are sent. Moreover, we cannot know that you would be absent from your home and that you were unfortunately traveling. It is also possible to indicate this type of comment at the time of the order and we would have postponed the shipment so that you receive your textile net after your trip. However, as you mentioned, we were indeed able to find a solution for the delivery of your order anyway. We remain at your disposal. The France Trampoline team.
5/5
July 21, 2015
Well-designed site, lots of choices, fast and serious delivery
5/5
July 21, 2015
Simple order on the internet Product conforms to the order Ultra fast delivery Complete and essential instructions Wonderful Oval Trampoline!
5/5
July 21, 2015
Excellent product, perfect delivery.
5/5
July 21, 2015
Very good product. Easy to assemble. Too bad the ground anchoring system is not provided for the price.
5/5
July 21, 2015
hello I had delivery issues due to the carrier but France trampoline responded very well to my concerns and sent everything back without any problems very efficient service
5/5
July 20, 2015
Pleasant site, easy to use. Very good quality material despite the slightly high price.
5/5
July 20, 2015
Very good service. In case of a delivery error, my problem was handled and resolved very quickly.
5/5
July 20, 2015
Very good service, solid, easy to assemble and arrived quickly.
4/5
July 20, 2015
Good telephone reception. Trampoline with a nice structure - too bad the attachments that hold the net under the protection do not hold (3 broken in 1 month...)
3/5
July 20, 2015
The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.
Réponse de France Trampoline - May 2, 2015
Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.
4/5
July 20, 2015
Great professionalism! Thank you!
3/5
July 20, 2015
Very happy with the products themselves, only the delivery method was not up to my expectations...
Réponse de France Trampoline - June 11, 2015
Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.
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