Avis clients France Trampoline

4.7 /5
21486 avis clients
4/5
July 20, 2015
Trampoline of very good quality, easy assembly, possible to do alone without difficulties. The only downside is the foam covers on the bars surrounding the trampoline that keep slipping, leaving the white foam unprotected in some places. Otherwise, very happy with the size (3.60m) and the design.
4/5
July 20, 2015
I received the ordered items without error.
4/5
July 20, 2015
FAST DELIVERY GUARANTEED BY CARRIER. VERY SATISFIED.
5/5
July 20, 2015
purchase of a trampoline roof that turned out not to be the one described on the site, and which was impossible to assemble. Very good reaction from the sales service which refunded the purchase quickly despite the opened package and an attempted assembly of the item.
5/5
July 20, 2015
very good product
5/5
July 20, 2015
Order delivered very quickly that meets our expectations.
5/5
July 20, 2015
Serious material, shipping deadlines respected. Moreover, welcoming and efficient after-sales service.
5/5
July 20, 2015
Very good quality trampoline. Assembly took longer than announced, but the whole gives a real impression of robustness and quality, whether it's the structure or the protective net and its supports... Kids and adults love it. Fast delivery, as expected.
4/5
July 20, 2015
nothing to report. Fast and careful delivery. Good communication, good product
5/5
July 19, 2015
product conforms to the description, clear assembly instructions, excellent product, very happy with this purchase so far
5/5
July 19, 2015
The trampoline is of excellent quality. It was delivered on time.
5/5
July 19, 2015
Quality products - delivery without problems and excellent after-sales service - well done. We perceive your commitment to the satisfaction of little trampolinists and their parents - thank you
4/5
July 19, 2015
perfect reception
4/5
July 19, 2015
very good trampoline: wow 4m30. our children have fun on it from morning till night! one flaw, the safety net was a bit torn upon opening. the protective cover is easy to put on and fits very well! the delay between ordering and delivery is 5 days. I recommend it to all our friends!
5/5
July 19, 2015
I would like to thank and congratulate the staff of France trampoline, indeed the transport provider did not play fair, but France trampoline did everything possible to deliver to me in the evening at 8:00 PM by express taxi.
5/5
July 19, 2015
Excellent quality material. One small remark though. It would be good to offer accessories, especially protective covers, at the time of ordering.
5/5
July 19, 2015
Excellent welcome, advice, and deadlines always respected. Perfect. I have already recommended it to others who are also delighted.
5/5
July 19, 2015
fast service and good quality product
5/5
July 19, 2015
Very good product. Easy assembly with quality materials! Fast and on-time delivery, very friendly carrier. My children, 9 and 6 years old, have a lot of fun on it safely. Great purchase!
5/5
July 19, 2015
Available interlocutors who adapt to customer needs thanks to a company that sells quality products delivered in record time.
5/5
July 19, 2015
The kids love it! Assembly is not always very easy though. The alignment of some holes was not always obvious.
4/5
July 19, 2015
the trampoline is of good quality, but difficult to assemble, I had a problem with an incorrect part at the start, and the carrier caused damage in my garden that has not yet been resolved, despite numerous reminders...
5/5
July 19, 2015
Very good quality trampoline. Easy to assemble. Express delivery. All good. The whole family is having fun jumping on the trampoline
3/5
July 18, 2015
very disappointed with the delivery: no call to tell me when the delivery would be made contrary to the promises of the site - the delivery person arrived unexpectedly, by chance I was home: fortunately for me I was on leave that day - the box was torn (merchandise not damaged) but impossible to check if all the parts are in the package before the delivery person left given the speed at which he drops the package and leaves - it is a small trampoline but still, the promises of the site are far from being kept - the delivery is subcontracted but the site is responsible for its subcontractor.
Réponse de France Trampoline - April 21, 2015
Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.
4/5
July 18, 2015
Good service. Delivery as expected and on time.
4/5
July 18, 2015
very good purchase, very robust material and very good quality (made in France) perfect for adults and children.
5/5
July 18, 2015
Delivery on time and in accordance with the order. Excellent quality of material. Significant assembly time > 4H with 2 or 3 people for a diameter of 4.3 m. Then a real joy for the whole family and friends.
5/5
July 18, 2015
excellent material offering maximum security, respect for deadlines, an assembly description that could be improved
5/5
July 18, 2015
meets our expectations; product quality, stability, significant bounce
3/5
July 18, 2015
We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.
Réponse de France Trampoline - June 10, 2015
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
5/5
July 18, 2015
The trampoline meets my expectations in terms of quality. You have to be careful not to mount the feet too quickly before being sure of your shot because going back is difficult once it's plugged in, especially for orientation. It would be worth specifying this in the assembly instructions. Otherwise, it's a delight and the oval shape really adds a real plus both in terms of use and space taken on the ground. The quality of the associated tarp is also very good and simple and quick to put on. I recommend it even if its price is quite high.
4/5
July 18, 2015
The order and delivery went well, but the product (trampoline roof) is not as good as I expected. It is not an item developed by France Trampoline, it is just distributed by them and it shows in the inferior quality compared to other products. Assembly is laborious because even with several people, the roof is difficult to handle to be lifted to the right height. The instructions advise to dismantle it as soon as there are heavy rains or wind!!! Very difficult to comply with if it takes 3 or 4 people ready to spend half an hour dismantling it each time! So, I leave it and will see how long it lasts, knowing that to avoid water pockets, I pulled the tarp with clamps.
4/5
July 18, 2015
Delivery within the announced timeframe, on the day by a friendly delivery person. Quite easy to assemble, and rather quick for a device of this size. No particular difficulty. One point to possibly improve: the black caps on top of the poles tend to come off... a bit: find a way to clip them.
3/5
July 18, 2015
Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.
Réponse de France Trampoline - April 23, 2015
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
5/5
July 18, 2015
High quality trampoline, meets my expectations, shipped very quickly. I am very satisfied, and my children are thrilled!
5/5
July 18, 2015
Very responsive sales team. Impeccable delivery. Products meet our expectations. Please don't change anything!
4/5
July 18, 2015
good quality and delivery, a bit hard to put on
5/5
July 18, 2015
-
5/5
July 18, 2015
good quality product, fast shipping, and good tracking information
5/5
July 18, 2015
super nice, cool
4/5
July 18, 2015
The device seems to be of good quality, easy to assemble if you follow the instructions (a small reservation however for the fiberglass rods that hold the net at the top). My grandchildren are having a blast, and even their parents...
4/5
July 18, 2015
Despite the good size, the net is a bit too small. The phone reception was very good.
4/5
July 18, 2015
Very good material
4/5
July 18, 2015
I am happy with the speed of shipping! I liked that they called us before shipping to check if we had taken the right measurements for the cover!
4/5
July 18, 2015
We are happy with the result, the material seems to be of quality and designed to last, except perhaps for the plastic attachments of the net. However, I take away one star for the quality of the assembly instructions, which I find insufficiently detailed. I recommend reading several pages ahead of where you are, to be sure to understand well (for example, that the holes must be facing the connectors when you insert the legs, impossible to correct afterwards). And to not lose or break any screws as there are no spares. If, like me, you break a screw, it's a DIY system to finish because it's impossible to keep the kids waiting any longer.
4/5
July 18, 2015
It was very easy for me to place an order on the site
4/5
July 18, 2015
material conforms to the order, assembly instructions for the roof a bit basic, it seems that a part is missing for more solidity, problem with the carrier who did not contact us
Réponse de France Trampoline - April 28, 2015
Hello, we thank you for your comment on the Booster 390 trampoline. We are delighted to see that it meets your expectations. Regarding the delivery, the carrier tried to contact you for more than a week and having no news from you, they must have put it in delivery before the package was automatically returned to us. We remain at your disposal for any questions. The France Trampoline team.
5/5
July 18, 2015
Good communication Respect for the delivery time Friendly and polite delivery person and 'careful'
5/5
July 18, 2015
Excellent service and very good support in the difficulties encountered with the delivery person.
5/5
July 18, 2015
I was looking for a quality trampoline that could last without problems. The strength of the net, the ground mat, and the frame seems reliable so that the children can play safely for a few years without needing to disassemble it in winter like my previous trampoline.
Be called back by an advisor

Did you not find what you were looking for?

We will call you back at no charge and answer your questions.