Avis clients France Trampoline

Hello, we have understood your message. The carrier must deliver the package against signature contractually. Fortunately, he did not throw it behind a gate or hand it to an unknown neighbor, for example. Not being present at your delivery address as you indicate, it is better to go pick it up either at the delivery agency. The France Trampoline team.

Hello, we thank you for your positive feedback on the protective cover. The shipping costs are clearly mentioned before you place your order. They are 12 euros for an accessory. We send your package to a professional carrier who often delivers within 48 hours after ordering. Such a level of service often reflects on the price. In the future, if a neighbor or family member has a trampoline, combine your accessory order with that purchase and you won't have shipping costs for the accessory. The France Trampoline team.

Hello, we thank you for your comment confirming the receipt of a spare part, namely a jumping mat. We indicate on our website that the carrier only calls for leisure trampolines. The large packages. For a package under 25kg, we pass it to the DPD carrier (formerly EXAPAQ) who manages all small packages and cannot call before delivery. This is mentioned in the shipping emails. The France Trampoline team.