Avis clients France Trampoline

4.7 /5
21776 avis clients
5/5
July 20, 2015
very good product compared to what can be found on the market. excellent value for money
5/5
July 20, 2015
The realization of our order was very easy, everything went as planned, we are very satisfied, both with the quality of the product and with the seriousness and organization of the France Trampoline team
4/5
July 20, 2015
Nothing to complain about.
5/5
July 20, 2015
Very good product that meets our expectations, nothing to complain about.
4/5
July 20, 2015
good
4/5
July 20, 2015
Very good welcome during the request for information that turned into an order. Very fast delivery time - clear explanation for assembly - The only problem encountered was that 2 isolated nailed boards were placed on the pallet, underneath the trampoline package. These nails simply pierced the cardboard without damaging the trampoline.
5/5
July 20, 2015
Top quality. Assembly okay. Impeccable delivery.
5/5
July 20, 2015
Very good
3/5
July 20, 2015
I was very satisfied with the trampoline until the plastic hooks holding the net under the trampoline broke. One hook of the door also broke. The plastic is not strong. Otherwise, the trampoline is stable, seems solid, it inspires confidence.
Réponse de France Trampoline - May 7, 2015
Hello Mr. and Mrs. Foutrier, we have taken your comments regarding the hooks of your trampoline that break into account. Did you follow the installation instructions for the safety net, please? Indeed, it is necessary to first pass the lower edge under the trampoline before attaching the hooks. This allows for proper distribution of the safety net. Only then should the hooks be installed. Additionally, we indicate that if the net is too tight to place the hooks on the D-rings, you can place them on the side of the steel frame. Did you proceed this way for the installation? We will send you hooks to replace the defective ones, of course. How many do you need, please? The France Trampoline team.
5/5
July 20, 2015
Very good product quality. Very nice finish. Everything we expected from this trampoline has been delivered. Correct delivery. Precise assembly and easy to follow. Thank you France Trampoline.
5/5
July 20, 2015
No particular issues; very good material. It's serious, a mega trampoline for my daughter and her friends. It's great.
5/5
July 20, 2015
Easy assembly. Product perfectly conforms to the description.
4/5
July 20, 2015
Trampoline of very good quality, easy assembly, possible to do alone without difficulties. The only downside is the foam covers on the bars surrounding the trampoline that keep slipping, leaving the white foam unprotected in some places. Otherwise, very happy with the size (3.60m) and the design.
5/5
July 20, 2015
The trampoline is great, the kids are having a blast, the size is sufficient and the sturdiness is excellent, I am very very satisfied!!
4/5
July 20, 2015
I received the ordered items without error.
4/5
July 20, 2015
FAST DELIVERY GUARANTEED BY CARRIER. VERY SATISFIED.
5/5
July 20, 2015
purchase of a trampoline roof that turned out not to be the one described on the site, and which was impossible to assemble. Very good reaction from the sales service which refunded the purchase quickly despite the opened package and an attempted assembly of the item.
5/5
July 20, 2015
very good product
5/5
July 20, 2015
Order delivered very quickly that meets our expectations.
5/5
July 20, 2015
Serious material, shipping deadlines respected. Moreover, welcoming and efficient after-sales service.
5/5
July 20, 2015
Very good quality trampoline. Assembly took longer than announced, but the whole gives a real impression of robustness and quality, whether it's the structure or the protective net and its supports... Kids and adults love it. Fast delivery, as expected.
4/5
July 20, 2015
nothing to report. Fast and careful delivery. Good communication, good product
5/5
July 19, 2015
product conforms to the description, clear assembly instructions, excellent product, very happy with this purchase so far
5/5
July 19, 2015
The trampoline is of excellent quality. It was delivered on time.
5/5
July 19, 2015
Quality products - delivery without problems and excellent after-sales service - well done. We perceive your commitment to the satisfaction of little trampolinists and their parents - thank you
4/5
July 19, 2015
perfect reception
4/5
July 19, 2015
very good trampoline: wow 4m30. our children have fun on it from morning till night! one flaw, the safety net was a bit torn upon opening. the protective cover is easy to put on and fits very well! the delay between ordering and delivery is 5 days. I recommend it to all our friends!
5/5
July 19, 2015
I would like to thank and congratulate the staff of France trampoline, indeed the transport provider did not play fair, but France trampoline did everything possible to deliver to me in the evening at 8:00 PM by express taxi.
5/5
July 19, 2015
Excellent quality material. One small remark though. It would be good to offer accessories, especially protective covers, at the time of ordering.
5/5
July 19, 2015
Excellent welcome, advice, and deadlines always respected. Perfect. I have already recommended it to others who are also delighted.
5/5
July 19, 2015
fast service and good quality product
5/5
July 19, 2015
Very good product. Easy assembly with quality materials! Fast and on-time delivery, very friendly carrier. My children, 9 and 6 years old, have a lot of fun on it safely. Great purchase!
5/5
July 19, 2015
Available interlocutors who adapt to customer needs thanks to a company that sells quality products delivered in record time.
5/5
July 19, 2015
The kids love it! Assembly is not always very easy though. The alignment of some holes was not always obvious.
4/5
July 19, 2015
the trampoline is of good quality, but difficult to assemble, I had a problem with an incorrect part at the start, and the carrier caused damage in my garden that has not yet been resolved, despite numerous reminders...
5/5
July 19, 2015
Very good quality trampoline. Easy to assemble. Express delivery. All good. The whole family is having fun jumping on the trampoline
3/5
July 18, 2015
very disappointed with the delivery: no call to tell me when the delivery would be made contrary to the promises of the site - the delivery person arrived unexpectedly, by chance I was home: fortunately for me I was on leave that day - the box was torn (merchandise not damaged) but impossible to check if all the parts are in the package before the delivery person left given the speed at which he drops the package and leaves - it is a small trampoline but still, the promises of the site are far from being kept - the delivery is subcontracted but the site is responsible for its subcontractor.
Réponse de France Trampoline - April 21, 2015
Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.
4/5
July 18, 2015
Good service. Delivery as expected and on time.
4/5
July 18, 2015
very good purchase, very robust material and very good quality (made in France) perfect for adults and children.
5/5
July 18, 2015
Delivery on time and in accordance with the order. Excellent quality of material. Significant assembly time > 4H with 2 or 3 people for a diameter of 4.3 m. Then a real joy for the whole family and friends.
5/5
July 18, 2015
excellent material offering maximum security, respect for deadlines, an assembly description that could be improved
3/5
July 18, 2015
We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.
Réponse de France Trampoline - June 10, 2015
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
5/5
July 18, 2015
meets our expectations; product quality, stability, significant bounce
5/5
July 18, 2015
The trampoline meets my expectations in terms of quality. You have to be careful not to mount the feet too quickly before being sure of your shot because going back is difficult once it's plugged in, especially for orientation. It would be worth specifying this in the assembly instructions. Otherwise, it's a delight and the oval shape really adds a real plus both in terms of use and space taken on the ground. The quality of the associated tarp is also very good and simple and quick to put on. I recommend it even if its price is quite high.
4/5
July 18, 2015
The order and delivery went well, but the product (trampoline roof) is not as good as I expected. It is not an item developed by France Trampoline, it is just distributed by them and it shows in the inferior quality compared to other products. Assembly is laborious because even with several people, the roof is difficult to handle to be lifted to the right height. The instructions advise to dismantle it as soon as there are heavy rains or wind!!! Very difficult to comply with if it takes 3 or 4 people ready to spend half an hour dismantling it each time! So, I leave it and will see how long it lasts, knowing that to avoid water pockets, I pulled the tarp with clamps.
4/5
July 18, 2015
Delivery within the announced timeframe, on the day by a friendly delivery person. Quite easy to assemble, and rather quick for a device of this size. No particular difficulty. One point to possibly improve: the black caps on top of the poles tend to come off... a bit: find a way to clip them.
3/5
July 18, 2015
Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.
Réponse de France Trampoline - April 23, 2015
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
5/5
July 18, 2015
High quality trampoline, meets my expectations, shipped very quickly. I am very satisfied, and my children are thrilled!
5/5
July 18, 2015
Very responsive sales team. Impeccable delivery. Products meet our expectations. Please don't change anything!
4/5
July 18, 2015
good quality and delivery, a bit hard to put on
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