Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
May 14, 2015
Excellent level of advice and involvement! A big thank you for your professionalism!!
4/5
May 14, 2015
Very good advice and follow-up from France Trampoline.
2/5
May 14, 2015
Nothing to say about the quality of the trampoline but the seriousness regarding the shipment of the jumping mat leaves something to be desired... moreover, charging for both the return and the sending of the new jumping mat is a bit much, which increases the final price by 30€... when one makes a mistake, one usually takes responsibility!!!
Réponse de France Trampoline - March 7, 2015
Hello, We thank you for your good rating on the ordered product which was a jumping mat. After checking, you had placed a first order for a jumping mat with a diameter of 2.44m with 48 springs of 180mm (from hook to hook and in your hand). We therefore called you before shipping to confirm these dimensions. You responded positively. After receiving the first package, you called us back to say that your springs are actually 160mm long while you had previously confirmed that they were 180mm. So indeed, in this regard, the return of the second jumping mat remains at your expense as you did not confirm the correct dimensions from the start. We cannot make mistakes in our shipments as you place the order and we also call to reconfirm the dimensions taken by you. We apologize for this inconvenience but we have gone further than any other e-commerce site on this verification point. The France Trampoline team.
5/5
May 14, 2015
Nothing to say. Perfect.
5/5
May 14, 2015
Perfect, everything was respected from the product description to the delivery time
5/5
May 14, 2015
perfect article fast delivery site to recommend
5/5
May 13, 2015
Fast shipping. Good communication.
5/5
May 13, 2015
Very good contact, very responsive.
5/5
May 13, 2015
I am very satisfied. You are well served by the post office, a quick response in return. Quick processing and very fast delivery. The product is very good. The kids can jump two days later! My compliments.
4/5
May 13, 2015
I am satisfied with the material offered by France Trampoline. However, I found the delivery times to be really long and my order was not processed correctly. So it could be better.
5/5
May 13, 2015
Excellent advice before the purchase. Delivery on time.
5/5
May 13, 2015
The order and delivery service took care to contact us to verify if the "references" we indicated were suitable for our trampoline. Quality service. Delivery on time.
4/5
May 13, 2015
Good product. Well delivered.
5/5
May 13, 2015
ALL TOP EXPRESS DELIVERY SOLID MATERIAL EXTRA JUMPING AREA ASSEMBLY OK ADVICE AND TELEPHONE RECEPTION ON POINT IN SHORT: TOP
4/5
May 12, 2015
Very good quality of the product - perfect packaging - very clear assembly instructions - my 5-year-old daughter spends her time on the trampoline and even the parents join in. I highly recommend this site - the quality of the product has nothing to do with what is sold in supermarkets or sports stores.
5/5
May 12, 2015
Very good quality rectangular trampoline, simple and quick assembly (with two people), delivery on time, quality packaging. Highly recommend :-)
5/5
May 12, 2015
Fast shipping. Good material.
4/5
May 12, 2015
Simple service but respecting the order. The delivery time of 3 to 5 days was not fully respected. We are very satisfied with the material and the customer service of FT.
5/5
May 12, 2015
Great service.
5/5
May 12, 2015
Very high responsiveness!
4/5
May 12, 2015
Order arrived late (afternoon instead of announced morning) due to the carrier, independent of France Trampo. Order arrived incomplete, notified France Trampo by email. France Trampo called me back the same day, apologized for the inconvenience, and IMMEDIATELY resent the missing package without even waiting for the carrier's confirmation: excellent customer service. The trampoline is in accordance with the description.
5/5
May 12, 2015
-
5/5
May 12, 2015
Everything is great. Quality, deadlines, and customer service. Second trampoline purchased for the vacation home and still top-notch.
5/5
May 12, 2015
Simple, effective, and fast. Perfect.
4/5
May 11, 2015
Lightning delivery, but a lot of difficulties to obtain a paid invoice.
4/5
May 11, 2015
Very good material and complete - so nothing to report. Small downside: The assembly instructions provided could be more explicit to avoid difficult disassemblies, especially regarding the assembly of the "feet".
5/5
May 11, 2015
Great product but the kids are crazy about it, it gives a different use to the trampoline.
4/5
May 11, 2015
Correct
4/5
May 11, 2015
Nothing to complain about the order/delivery service. Fast, compliant. For the quality of the trampoline, we will wait a few months of use.
4/5
May 11, 2015
Good site. Quite expensive but it's quality.
5/5
May 11, 2015
Very professional, very happy with the quality of the trampoline and finally the ease of setting up the product (I was able to assemble it alone thanks to the instructions and especially the spring clamp. Only small "B MOL" the attachment of the safety net at the base is not very clear in the instructions.
4/5
May 11, 2015
I followed your assembly instructions to the letter, they are not very clear, the different parts are not numbered and moreover the green fabric pole covers you say should be put on after fixing the poles when they should be put on before because the poles are high and we are not tall enough to put them on. SO WE got caught. WE HAD to disassemble it again. Thank you for your efficiency.
4/5
May 11, 2015
Material conforms to the order and is of very good quality (purchase to replace another trampoline). The delivery leaves something to be desired. The telephone reception and appointment scheduling went perfectly, the time slot could be refined in the morning and the driver respected it. But he could not (or did not want to) take the access road to my house, so I had to take my wheelbarrow and eventually bring my car down to carry the package back up. The driver did not have a hand truck and did not help me unload the package (a trampoline weighs a certain amount!). I was clearly the last customer as the truck was almost empty. I have had deliveries before, but this is the first time I had to go get the delivery at the bottom of my path; fortunately, the fuel delivery driver does not make me go back and forth with a bucket.
4/5
May 11, 2015
Purchase of a jumping mat. Old one worn out. Good reception, product received corresponds to what we ordered, fast delivery, good site to recommend
5/5
May 11, 2015
We received the trampoline quickly, it was in accordance with our requirements. Indeed, we bought it for our 3-year-old daughter and we wanted to be able to use it between adults as well. The model purchased was the Booster 490. We are fully satisfied. Moreover, the customer service is excellent, as a defective spring was quickly replaced upon delivery.
4/5
May 11, 2015
Delivery okay, friendly driver, product meets the expectations of the whole family. But four safety net attachments broke in the first few hours.
4/5
May 11, 2015
very helpful and friendly
5/5
May 11, 2015
Very good product! We'll see the quality in the long term. For now, we are not disappointed with this trampoline! My children are delighted! No issues with delivery.
4/5
May 11, 2015
the anchoring kit is a bit light. I was supposed to receive a free trampo foot, I did not receive it. Good quality trampoline.
3/5
May 10, 2015
a trampoline promotion and the trampo foot at delivery no trampo foot because a code was forgotten during the order I call and today I have the trampo foot for free but I still pay 12 euros for shipping for me it is not free it is clever however my son is having fun on his trampoline
Réponse de France Trampoline - March 13, 2015
Hello, we have taken your comment into account and we are delighted to see that your son is fully enjoying his Jump'Up 430 trampoline. For the trampo foot, it is offered when you apply the code "TRAMPOFOOT5" in your cart. Your order is automatically transmitted to our preparation service and without the code, our preparation unfortunately does not include the trampo foot. We are always ready to offer this item (value 45 €) but shipping costs remain your responsibility as you did not apply the code during your order. We are sorry that we cannot do otherwise and you benefit from the trampo foot at a lower cost and not for 57 €. The France Trampoline team.
5/5
May 10, 2015
Serious delivery, the trampoline is of very good quality, easy and clear assembly, our children and we parents are happy with this purchase.
5/5
May 9, 2015
Well-designed product, well made and presented, very clear documentation (except for the stairs whose quality is not up to the rest of the supply) good responsiveness and deadlines respected
3/5
May 8, 2015
Delivery and contact were quite correct. But the delivery person did not offer to bring the package to my house from my gate, which is still 80 meters to carry the package. Admittedly, the package only weighed about ten kilos, but it would have been more correct to offer to bring the package to the house.
Réponse de France Trampoline - January 25, 2015
Hello, We have taken your comment regarding the delivery person into account. However, he is unfortunately not required to bring the package into your house. This applies to any carrier. For liability reasons, he must deliver it at the foot of the delivery address, which he did according to your comment. We apologize for this and hope that the ordered product meets your complete satisfaction. The France Trampoline team.
5/5
May 8, 2015
very good. very fast. it's serious. very professional
5/5
May 8, 2015
Having a doubt about the compatibility with my trampoline, of the product considered for purchase, I contacted by phone and the person who handled my request was very helpful. Then, my order was taken into account and processed quickly with a good commercial sense. Delivery without issues. Thank you.
5/5
May 8, 2015
My order was very late. The service provided was very responsive
4/5
May 8, 2015
assembly instructions not precise enough. Specific point regarding the installation of extensions.
4/5
May 8, 2015
Pickup at the logistics platform. Dynamic and professional staff on site.
5/5
May 8, 2015
very good trampoline services. Good technical responses and availability of employees to answer questions. The after-sales service was taken into account quickly. Overall, I highly recommend this company.
5/5
May 8, 2015
excellent service but done by phone because I wanted more information about the product, their hotline works perfectly, no waiting, and impeccable service. The products are good, in my case the trampoline had no marks and the mat perfectly fits my 88 springs and diameter of 4.27M
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