Avis clients France Trampoline

4.7 /5
22134 avis clients
5/5
February 23, 2015
Still as practical Very well-made site Reliable supplier Excellent for tracking items
5/5
February 19, 2015
Perfect
5/5
February 18, 2015
impeccable information and fast delivery
5/5
February 18, 2015
I am delighted with the contacts I had by phone: - delivery times respected - assembly assistance & good responsiveness by phone and email. A minor defect that appeared during assembly was resolved promptly with a shipment of additional parts. High-quality product and customer service as well. Well done
5/5
February 18, 2015
I was called back by France Trampoline 3 months after my request as planned just for the supply of a spare part for 20 euros. Well done. Fast delivery. Very satisfied.
Réponse de France Trampoline - November 23, 2014
Indeed, we try to respond quickly to your requests but sometimes it takes a little longer than expected but we do not forget you as you may have noticed. The France Trampoline team
5/5
February 17, 2015
perfect contact and service. nothing to say. delivery on time.
5/5
February 16, 2015
The trampoline is perfect for our little gymnast kids. They are having a blast. The trampoline is of very good quality and the instructions guided us perfectly in the assembly.
5/5
February 16, 2015
Excellent
5/5
February 16, 2015
Material of very good quality, fast delivery
5/5
February 15, 2015
Excellent
5/5
February 14, 2015
*****
5/5
February 13, 2015
a welcome, a follow-up, a quick sending and reception and a quality product! these are my criteria for appreciating and judging a sales professional. All these elements, I found them through the service of FRANCE TRAMPOLINE it is a company that I already recommend to my circle I encourage you to explore the FRANCE TRAMPOLINE site to discover the product that will best suit your search sportingly
5/5
February 12, 2015
We ordered our trampoline last summer and we are still very satisfied. We didn't pull all our hair out during assembly because we must admit that we are not DIY experts 😊 Recently we ordered a protective cover with a phone courtesy from the company that met our expectations. The products are of quality, the information is provided with precision and above all...with a smile....at least we feel it
4/5
February 12, 2015
Very good site. Quick and precise information for choosing the trampoline. Fast delivery, very good follow-up. The trampoline seems to be of good quality but we haven't assembled it yet. Waiting to use it in nice weather...
5/5
February 10, 2015
spare parts available, fast delivery, interesting prices
5/5
February 10, 2015
Very professional, I would recommend to my acquaintances without hesitation
5/5
February 9, 2015
satisfied
4/5
February 8, 2015
I ordered a net and I thought the arches holding the top of the net were sold with it!! What a disappointment!!!
Réponse de France Trampoline - January 6, 2015
Hello, We have seen your comment regarding the purchase of a textile net for the Oxygen 360 trampoline. We are sorry that you did not see that this item only included the textile net. We mention at the end of the description in these sheets that the other parts of the net are purchased separately. We apologize for this issue and remain at your disposal. The France Trampoline team.
5/5
February 7, 2015
Very serious and excellent management of stock unavailability: information, gift to wait, ...
5/5
February 6, 2015
Information on the site of an article being restocked: delivery in two on the scheduled dates. Very good!
4/5
February 5, 2015
Quality product, but relatively long delivery time.
4/5
February 5, 2015
Very friendly phone reception. Precise information.
5/5
February 5, 2015
Excellent product quality. Seller reliability also. Nothing to complain about.
5/5
February 5, 2015
I bought a trampoline from France Trampoline in 2008: Waouuh 390 trampoline pack + ladder + protection net + anchoring kit. The price of the whole made me think for a few weeks.... I ended up calling France Trampoline to ensure the seriousness of the company. Very professional contact, with good advice and at the end of the conversation, the person offered me the protective cover advising me to install it in winter to preserve the trampoline. Purchase confirmation by phone and not even a week later we received the trampoline. First impression: good quality. Assembly: I don't remember.... That at least means I don't have a bad memory of it. Protective cover: very good quality, however very tight in size and difficult to install (as it was a gift, I managed). Last year the cover started to tear, it was its 6th and last winter. I called France Trampoline for the purchase of a new cover and especially to know if I should not take the larger size to make it less difficult to install. Response: do not take the larger size to limit wind catch. I trust and buy. Relatively fast delivery and quality still top. Dimensions: just what is needed. Thank you for the advice. Note: the new protective covers are easier to install with their hook attachment system. Here my trampoline is entering its 7th year and it is in perfect condition. You have to see it to believe it. For information: every winter I remove the protective net, the protective foams from the posts and install the protective cover (it is really essential if you do not want to dismantle the trampoline every winter). In the end, I really do not regret this purchase. You have to spend a certain amount at first, but for a product that after 7 years has not changed, you do not regret the investment. When I see the state of the neighbors' trampolines that have not survived a single summer, I am even more satisfied.... and my three children are too. Keep it up France Trampoline. Thank you.
Réponse de France Trampoline - November 10, 2014
Hello, Thank you for your very positive feedback on our Waouuh trampoline. As you can see now, it is indeed necessary to invest at the beginning but you do not regret it as your message confirms. We are delighted to see that the new protective cover suits you even better than the previous one. We remain at your disposal. The France Trampoline team.
5/5
February 5, 2015
Excellent provider Reliable material and very good quality Only the trampoline roof was really complicated to assemble
5/5
February 4, 2015
Hello, I bought two trampolines for delivery to two different addresses. I am therefore surprised that I was not offered the referral offer. I would have been interested in a voucher for the second order. Regards.
5/5
February 4, 2015
Very good phone contact with France Trampoline. However, I will have to wait until I have installed the trampoline at the end of March-beginning of April to know if everything is OK with the delivery. I hope I won't be disappointed.
5/5
February 4, 2015
Material of very high quality, delivery times respected, competitive prices.
5/5
February 3, 2015
quick response by email, fast delivery, item as described, very good
4/5
February 3, 2015
Good quality product but difficulties encountered in online payment.
4/5
February 2, 2015
Everything went very well during my order... (delivery time, good quality material, reasonable price)
5/5
February 2, 2015
Very satisfied with this order. Fast delivery. Excellent delivery quality.
4/5
February 1, 2015
Good service.
5/5
February 1, 2015
Very good phone relationship with the sales service. Received yesterday in very correct packaging... Now, we just need to assemble it to judge the quality but so far everything is compliant.
4/5
February 1, 2015
We are happy with the products and the after-sales service but a bit less with the delivery because the carrier absolutely did not check where we lived (in a dead end in the countryside) and arrived with a huge truck for a simple trampoline.... we had to fight with the driver to deliver to the indicated address with his pallet truck (luckily he had one!) and not at the entrance of the dead end. Better, our neighbor was delivered at the village stadium next door!
5/5
January 30, 2015
good
4/5
January 29, 2015
The material from France Trampoline is of high quality; the constantly available spare parts are a major asset in the choice of trampoline purchase. The website could be a little more user-friendly (difficulties finding the part among the number displayed; the sections a bit disorganized and the back navigation in the pages disconcerting. However, a confirmation of the order after a phone call from customer service pleasantly surprised me. Very secure packaging, very fast shipping and delivery. Very good!
4/5
January 29, 2015
Fast and efficient. Very nice delivery person, which is a plus!
4/5
January 28, 2015
Very good quality trampoline, very good phone contact and fast delivery. Small downside for the assembly and the user manual which lacks detail. 1h30 of assembly announced, we took 8h!
Réponse de France Trampoline - December 1, 2014
Hello, we have taken your comment about the assembly manual into account. We will contact you by email to find out which points you think need improvement. Indeed, we also have customers who assemble them even within the time indicated in the Ekomi reviews sometimes. However, we apologize for this inconvenience. The France Trampoline team.
4/5
January 27, 2015
Deadline respected, packaging compliant and well protected.
5/5
January 25, 2015
Fast shipping, no issues with the carrier, good product, sturdy and with a clear manual. No missing parts.
5/5
January 22, 2015
Delivery within the expected timeframe, quality product.
4/5
January 22, 2015
Very fast delivery. Problem with one of the parts of the trampoline being too small at delivery but free and quick shipping of the replacement part.
5/5
January 21, 2015
very good
5/5
January 21, 2015
Good quality product and very serious customer service. Very good site
5/5
January 20, 2015
Excellent service both in terms of product choice and their quality level. Delivery time respected.
5/5
January 20, 2015
Fast delivery, top material!!
5/5
January 19, 2015
We want to highlight a faultless service from France Trampoline. We took time to decide on buying a trampoline, after 2 years of hesitation... We thank you for your professionalism, your advice. Great satisfaction regarding your responsiveness at the time of our first phone contacts, the management of our order and the quick delivery time. We recommend France Trampoline to future customers. Our children are delighted. Not enough hindsight to judge the quality of the trampoline, but it seems to be of very good quality. To see over time...
5/5
January 19, 2015
Very serious site. Not being one of their clients, they called me to confirm that I had not made a mistake in my order for spare parts for my trampoline. True serious professionals.
Réponse de France Trampoline - November 20, 2014
Hello, we thank you for your feedback. Trampoline jump mats are sometimes subject to order errors despite our ordering system set up on our website. Therefore, we prefer to have an oral confirmation with our client on this subject to know if they have taken the right measurements mainly. Otherwise, it is only in front of the trampoline that one realizes that the mat does not fit on their trampoline. We prefer to "prevent than to cure" in this case indeed. The France Trampoline team.
4/5
January 19, 2015
Good site, satisfied with the orders and products.
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