Avis clients France Trampoline

4.7 /5

19606 avis clients

Sylviane V.

5/5

1 août 2023

Availability, friendliness, and professionalism during a phone exchange for advice. Order received in a timely manner.

Cyrielle D.

5/5

31 juillet 2023

Real + to be able to order spare parts!

Dominique G.

4/5

31 juillet 2023

Good jump mat for replacement!

Jean-edouard N.

5/5

31 juillet 2023

perfect

Remy H.

5/5

31 juillet 2023

Very satisfied with my order. The quality is there. The assembly is long but not as complicated as some reviews suggest. Both children and adults are delighted!

Didier D.

5/5

31 juillet 2023

Very easy for ordering and speed of receipt

Catherine V.

3/5

31 juillet 2023

DPD delivery deplorable (cancellation at the last moment, inconsistent information between received messages and online tracking of the package...)

Réponse de France Trampoline - 11 juillet 2023

Hello, We acknowledge receipt of your comment. According to the tracking, your package was delivered in 6 working days (shipped on 11/07 and delivered on 18/07). In the tracking, the carrier indicates a delivery delay, then your choice to have it delivered to a pickup point. Indeed, delivery to a pickup point took an additional 24 hours, we apologize for the inconvenience caused. As indicated when selecting the carrier, the delivery time during the summer period is 3 to 6 working days. It is important to note that during the summer period and for the end-of-year holidays, delivery times are a bit longer. We remain at your service to answer any questions at 05 56 36 04 62 or by email at contact@france-trampoline.com, we are open Monday to Friday from 9am to 12:15pm and from 1:45pm to 5:30pm. Best regards; The France-Trampoline team

Nelly P.

5/5

31 juillet 2023

A good trampoline

Franck T.

4/5

31 juillet 2023

Ekomi site not optimized for phone. France Trampoline order shipped quickly but problematic delivery via untrustworthy provider. Offering a pickup option directly at the platform would avoid many unfulfilled delivery schedules. Otherwise, quality trampoline. Easy assembly. Very solid structure. The fabric is a bit soft for athletes. The finishing band could look better with more Velcro for good support. Satisfied with the product.

Marie D.

5/5

31 juillet 2023

Everything went very well.

Emmanuel C.

5/5

30 juillet 2023

very good quality product

Alexandre M.

5/5

30 juillet 2023

Top Very serious. Very responsive customer service The products are very high quality

Marie M.

5/5

30 juillet 2023

Nothing to report perfect

Antoine V.

5/5

29 juillet 2023

Quality product. Fast delivery.

Lilian C.

4/5

29 juillet 2023

Satisfied. But check to leave the package at the right address. Here, the package was left with my neighbor.

Jocelyne M.

5/5

28 juillet 2023

The delivery went well. I am very happy with your company! Highly recommend very serious and professional!

Sylvie G.

5/5

28 juillet 2023

perfect delivery conforms and fast careful packaging

Alain H.

5/5

28 juillet 2023

the order placed with FRANCE TRAMPOLINE perfectly matches my wishes. The product is of very good quality and pleases our grandchildren mainly and our older children.

Pierre S.

5/5

28 juillet 2023

This is the second trampoline we have bought as a family for the grandchildren, we are satisfied with the product. However, we think that the spring protection pad surrounding the trampoline could be a little wider and reinforced.

Guillaume F.

5/5

27 juillet 2023

Perfect, product conforms to the description. Super quality Very fast delivery in 1 day

Andre P.

5/5

27 juillet 2023

Good welcome Very professional

Marie-hélène T.

5/5

27 juillet 2023

Perfect both for advice and quality and shipping!

Pamela E.

5/5

27 juillet 2023

I ordered a climbing dome and I am not disappointed, very good quality and the delivery was very fast I absolutely do not regret my purchase.

Francoise A.

5/5

27 juillet 2023

Very good material

Odile D.

1/5

26 juillet 2023

Order placed on 07/04/23 for a new jumping mat. Package received on 07/25/23! whereas it is stated delivery between 2 and 5 days delivery by mistake from France trampoline of a safety net instead of the jumping mat and with absolute insistence to receive the return to the store of this net before resending my mat due to this delivery delay, my grandchildren who come only once a year to Evian could not use this trampoline and left very disappointed and I extremely upset. Despite my repeated calls, the sales service did nothing to activate what they call 'their procedure' namely photos of the wrong item, recovery of this net, control upon arrival on their part before finally resending my jumping mat a week after my order

Réponse de France Trampoline - 7 juillet 2023

Hello, First of all, we sincerely apologize for the delay in delivering your order. A preparation error unfortunately occurred at the logistics service, resulting in the wrong product being sent. We fully understand your dissatisfaction with this situation, and we are aware of the discomfort it may cause. Please note that in such cases, the necessary procedures to resolve the problem can sometimes take more or less time due to dishonest customers trying to take advantage of the situation. However, we assure you that we are doing everything possible to correct this error as quickly as possible. We have received your request and responded the next day. However, the correction time was slightly extended due to the wait for the necessary information from you. Once again, we sincerely apologize for this unpleasant situation. Rest assured that we are doing everything possible to resolve this kind of problem as quickly as possible, but it depends on the responsiveness of our client. Best regards; The France-Trampoline team

Laura G.

5/5

26 juillet 2023

Very good. Very professional. Before sending, if we are not yet a customer, they send an email asking for more precision regarding the measurements of the mat in order to be able to ship the order. I found that great.

Allyson G.

5/5

26 juillet 2023

Ordered by phone and very happy very good

Annie M.

5/5

26 juillet 2023

very quickly shipped order

Francois J.

4/5

24 juillet 2023

The order and delivery went well

Adil L.

5/5

24 juillet 2023

I chose the Boost'up 430 for my 10-year-old son and it is an excellent product! The different elements of the trampoline are very solid and aesthetic. And above all, the quality of the jumping mat is great, I recommend this product without hesitation!! The only downside, and I think independent of France Trompolime, is the quality of the delivery. The package, which is quite long, was delivered to me on a single small pallet, resulting in a twisted, folded package in half because it would have required 2 small pallets or one of an appropriate size... Fortunately, the inside of the package was intact as it was very well packaged and protected.

Corine L.

5/5

24 juillet 2023

Perfect for kids and adults Bravo Thank you

Jean D.

4/5

24 juillet 2023

Good product I couldn't manage to see the video to attach the cushion

Isabelle S.

5/5

24 juillet 2023

very good

Sylvain D.

5/5

24 juillet 2023

Happy with my purchase the kids are delighted

Emmanuèle P.

5/5

24 juillet 2023

Good product. Fast delivery.

Florence L.

4/5

24 juillet 2023

Very satisfied with the trampoline, assembly took longer than expected though. It is solid and seems resistant. Delivery problem: the delivery person never contacted us as expected. On the online tracking: no info for several days. It was only after several calls that a delivery date was agreed upon. We were disappointed to have waited. The user is happy to finally be able to bounce!

Nicolas L.

5/5

24 juillet 2023

Quality service, order verification, I recommend

Magali T.

5/5

24 juillet 2023

Very good service

Christine M.

5/5

24 juillet 2023

Very serious site and good quality material I recommend

Emilie L.

5/5

23 juillet 2023

Very nice trampoline that seems to be of quality. Perfect delivery. A slightly more detailed manual would be a plus.

Gaby M.

5/5

23 juillet 2023

Excellent

Henri E.

5/5

23 juillet 2023

Fast delivery. Good tutorial. Easy to install

Bindler S.

3/5

23 juillet 2023

Label that is confusing. I thought I would receive springs with the mat

Réponse de France Trampoline - 5 juillet 2023

Hello, We are sorry that you made a mistake on the purchase. However, it is clearly stated in our descriptions that the jumping mat is sold without the springs. If you have any questions during your purchase, do not hesitate to contact us at 05 56 36 04 62 or by email at contact@france-trampoline.com, we are open from 9am to 12:15pm and from 1:45pm to 5:30pm. We will be happy to assist you with future purchases. Best regards; The France-Trampoline team

Audrey B.

5/5

22 juillet 2023

Very fast delivery. Products very well packaged, and seem to be of quality

Hélène P.

5/5

21 juillet 2023

Very good

Emmanuel D.

4/5

20 juillet 2023

Nothing to say