Avis clients France Trampoline

4.7 /5
21486 avis clients
5/5
August 29, 2023
Very good
5/5
August 29, 2023
I am very happy with my purchase, this is the second time I order from you, but this time disappointed because the delivery took longer than expected between the order which was forgotten to be validated and the delivery I lost 2 weeks.
4/5
August 28, 2023
Very good product however the delivery by DPD is a disaster...
5/5
August 28, 2023
perfect delivery respected fast perfect solid packaging
5/5
August 28, 2023
Good advice Fast order
4/5
August 28, 2023
Good but quite expensive
4/5
August 28, 2023
Very good
5/5
August 28, 2023
Nothing to report
5/5
August 28, 2023
Very satisfied. I recommend. Very clear site and top delivery speed.
5/5
August 28, 2023
Very good phone contact Timely delivery Good product
5/5
August 28, 2023
I have a trampoline from another brand that uses the same parts as those on the site, I had a doubt about ordering spare parts. I sent a few photos via WhatsApp and I was contacted back within half an hour to help me. Order placed and delivered within 5 working days in Belgium. Great site and great follow-up ;)
5/5
August 28, 2023
Material of good quality that delights the children A delivery issue occurred but independent of France Trampoline which was very attentive to resolve the problem. I recommend with my eyes closed
5/5
August 25, 2023
Top notch, fast delivery, top products and I called an advisor for assembly, pleasant person who met my expectations
5/5
August 25, 2023
delivery made on the requested date
5/5
August 24, 2023
Hello. I was just discussing this with a friend... You are number one, by far, ahead of all the websites (and especially companies) I know... you are a reference, a perfect example of everything one can expect from customer service, even for leisure! I have been a craftsman for nearly 20 years, I place at least two orders a month, and no one comes close to you... Congratulations on your products that remain high quality given the circumstances, you evolve them when justified, well done to the whole team! Thank you again Sincerely Pierre Fruchier
5/5
August 24, 2023
Excellent quality and fast delivery!
5/5
August 24, 2023
The trampoline seems to be of very good quality after assembly, we'll see over time now. 2 remarks nonetheless: instructions not very clear sometimes, you have to guess some assemblies, and the last step of assembling the peripheral belt is very average, it goes around the trampoline and the straps passing over the posts are too small.
4/5
August 24, 2023
Product generally meets my expectations; Video and assembly instructions too brief, hence possible difficulties in assembly for someone not handy but ultimately doable. Very good order tracking/customer service; I recommend
4/5
August 24, 2023
material corresponding to the order and easy to install
5/5
August 24, 2023
Fast shipping, material compliant. Little kids are delighted!
5/5
August 24, 2023
Order and delivery very fast.
4/5
August 24, 2023
Fast and compliant delivery.
5/5
August 23, 2023
very professional, I was called to verify the references of the trampoline for which I was ordering the mat
5/5
August 23, 2023
Good advice
5/5
August 22, 2023
Customer service available and responsive. Very satisfied
4/5
August 22, 2023
Very pleasant and very professional phone contact. The package is delivered on time. Very satisfying. However, efforts could be made regarding the packaging: the trampoline is delivered in 2 stacked boxes and these are really damaged, I didn't have time to unpack the boxes to see if the product is damaged.
5/5
August 22, 2023
Perfect tracking of parts on a trampoline almost ten years old in very good general condition. We definitely do not regret our purchase.
4/5
August 22, 2023
I was well advised, pleasant staff
5/5
August 22, 2023
My daughter is delighted, simple and quick installation. The zip line is of good quality!
5/5
August 22, 2023
Fast shipping, spare parts always available several years after purchase
4/5
August 21, 2023
No problem, fast delivery
5/5
August 21, 2023
Perfect 👍
4/5
August 21, 2023
Looking for spare parts, I was very well guided. However, the prices are high, and no commercial discount...
4/5
August 21, 2023
Very good. Finding replacement parts could be facilitated by entering the reference of the purchased trampoline
5/5
August 21, 2023
Quality product and faithful to the description! Fast service and perfect order tracking! I will order again without hesitation!
5/5
August 21, 2023
PERFECT! All good!
5/5
August 21, 2023
I was delighted with your services. A caring team, and very good advice.
4/5
August 21, 2023
it's a shame for the net no instructions and not even on my account, after struggling a bit I managed to get there
5/5
August 21, 2023
VERY GOOD PRODUCT
5/5
August 21, 2023
Fast, no particular remarks
5/5
August 21, 2023
Very satisfied with the advice by phone, the management of the order and the received material.
5/5
August 21, 2023
Quality product and available
5/5
August 21, 2023
Very satisfied with my purchase and the trampoline model that I couldn't find anywhere else.
5/5
August 21, 2023
contact, ordering process and quality of the product very easy to handle are convincing. I highly recommend.
5/5
August 20, 2023
excellent product compared to the one provided with the trampoline.
5/5
August 20, 2023
Good product and delivery as per the order
5/5
August 20, 2023
Super fast delivery! Some doubts about the sturdiness of the board. To be seen in use. But the user is delighted.
4/5
August 19, 2023
Very nice trampoline! However, a bolt was missing, and the instructions are not very clear (according to my husband who is quite handy and took care of assembling it).
5/5
August 18, 2023
very good quality very good product
1/5
August 18, 2023
Contacted by the delivery person but does not respond when called back. Result: Product delivered on a day of absence. Moreover, one package was missing. Photo of an ordered lot on the site but the package does not include all the elements of the lot.
Réponse de France Trampoline - June 22, 2023
Hello, Thank you for taking the time to respond to this review. Regarding the tracking of your shipment, we are unable to trace the steps with the carrier. We apologize if you encountered problems with them. Please know that if you cannot get in touch with the carrier, our sales service is available to follow up from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. As for the ordered product, you ordered a climbing dome play area of 3.60 m. Indeed, as explained in the product sheet, the climbing dome is not part of the pack. However, you can purchase the play area with the climbing dome or the dome alone on our site. All packages were therefore present at the delivery of your pallet. We remain at your disposal for any further information. Best regards, The France Trampoline team
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