Avis clients France Trampoline

Hello, Thank you for taking the time to respond to this review. Regarding the tracking of your shipment, we are unable to trace the steps with the carrier. We apologize if you encountered problems with them. Please know that if you cannot get in touch with the carrier, our sales service is available to follow up from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. As for the ordered product, you ordered a climbing dome play area of 3.60 m. Indeed, as explained in the product sheet, the climbing dome is not part of the pack. However, you can purchase the play area with the climbing dome or the dome alone on our site. All packages were therefore present at the delivery of your pallet. We remain at your disposal for any further information. Best regards, The France Trampoline team

Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.