Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
May 27, 2018
Great product of very good quality, as described, fast delivery
5/5
May 27, 2018
Choice, descriptions, delivery; 10/10
5/5
May 27, 2018
Fast and careful shipping. Within the deadlines despite the holidays.
5/5
May 27, 2018
The delivery and the order were all compliant.
5/5
May 27, 2018
Very well informed by the hostess during the phone call. Good quality product. I highly recommend these items.
5/5
May 27, 2018
Nothing to complain about. This is not the first time I order from this site and I do not hesitate to return if needed. Especially since our trampoline is over 10 years old, and I still find the parts to replace.
4/5
May 26, 2018
Very good service. Very practical and easy-to-use website, fast and timely delivery service. Thank you.
4/5
May 25, 2018
Friendly and efficient phone contact, fast delivery and very regular updates on the delivery status.
5/5
May 25, 2018
Good advice. Deadlines respected.
5/5
May 25, 2018
very good customer service
5/5
May 25, 2018
Very attentive to my request for a spare part.
3/5
May 25, 2018
The trampoline is excellent and it was easy to set up with the help of the video on the site. However, they initially sent the wrong trampoline, so they had to do an exchange. It was not ideal to have all my children around the boxes all excited and to tell them that it was not ours. I was expecting a small gift to apologize, but no, with the price paid, you should do better.
Réponse de France Trampoline - May 9, 2018
Hello, Thank you for taking the time to comment on your order and we apologize for this preparation error. Unfortunately, the logistics administration in this case being automated, we did not have the opportunity to add a gift to your package. For your next order, please feel free to contact our sales team directly by email or phone so that we can make a commercial gesture. We remain at your disposal for any further information. The France Trampoline team
5/5
May 25, 2018
Top
5/5
May 25, 2018
Quality product to suggest
5/5
May 25, 2018
Very good quality of service.
5/5
May 25, 2018
Very good quality
5/5
May 25, 2018
Very good advice by phone to find the reference of my products.
5/5
May 25, 2018
Very good
5/5
May 25, 2018
Very good advice with support for ordering advice.
5/5
May 25, 2018
Fast delivery, very efficient customer service, product of very good quality to assemble with 2 people absolutely.
5/5
May 25, 2018
Nothing to say, so satisfied
4/5
May 24, 2018
No comment
5/5
May 24, 2018
Order conforms to the description and delivery arrived before the expected date.
5/5
May 24, 2018
Advisor attentive and good advice. Delivery quite fast and conforms to the order.
5/5
May 24, 2018
a bit long
4/5
May 24, 2018
VERY GOOD
5/5
May 24, 2018
On the site, we can easily find our spare part. Jumping mat for a 20-year-old trampoline! Before sending your order, an employee contacts you to verify if we have indeed found the right part. I really appreciated that. It avoids returns and all the hassles that come with it. Then, delivery on time as announced.
5/5
May 24, 2018
very professional.
5/5
May 24, 2018
I particularly appreciated the quality of the telephone reception to help me choose the right references. Product received as expected. And the mat is very appreciated by my daughter. Thank you.
5/5
May 24, 2018
professionalism anticipation
5/5
May 24, 2018
very good
5/5
May 24, 2018
Good product, easy to assemble. Very happy with my order.
4/5
May 24, 2018
Serious company and very professional in its advice. Called to be sure of the customer's order.
4/5
May 24, 2018
The delivery was delayed compared to what was agreed. It's a shame. Nevertheless, the package arrived in good condition.
5/5
May 24, 2018
Excellent purchase. Shipping was perfect and very fast.
4/5
May 24, 2018
very good service
5/5
May 24, 2018
Nothing to report, good service.
3/5
May 24, 2018
Item took a bit long to arrive. There was no assembly instructions.
Réponse de France Trampoline - April 20, 2018
Hello, Thank you for taking the time to comment on your order, and we apologize for this oversight regarding the assembly instructions indeed. Our sales team was able to contact you about this. We are at your disposal for any further information, The France Trampoline team.
5/5
May 24, 2018
Very good. Order placed by phone. Very well advised.
5/5
May 24, 2018
Always happy with your customer service,
4/5
May 23, 2018
Items and packaging impeccable but the delivery service was not great... The day was well scheduled with a defined time slot, I waited... and finally received a call... the delivery person seemed a bit lost (I was indeed on his list but he did not know which city I lived in, he thought I was in Issy les Moulineaux while I live in Rueil, he told me he would come but did not... he didn't even warn me and did not apologize when I called him to ask when he was arriving because I was still waiting... I had blocked a good part of my day...) I had to reschedule a date...
Réponse de France Trampoline - May 3, 2018
Hello, Thank you for your comment and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service from some carriers is not always up to the quality of service we strive to provide. We apologize again for this inconvenience and remain at your disposal for any further information. The France Trampoline team
5/5
May 23, 2018
Very happy with the product and the delivery
4/5
May 23, 2018
Very good contact with the telephone operator. Thank you
5/5
May 23, 2018
Assembly done via video on YouTube
5/5
May 23, 2018
Precise and complete information, nothing to complain about!
5/5
May 23, 2018
Very good
5/5
May 23, 2018
Very good, efficient and fast service and very good quality product.
4/5
May 23, 2018
Perfect
5/5
May 23, 2018
Top-notch, nothing to complain about
5/5
May 23, 2018
Easy order. Product conforms. Fast delivery.
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