Avis clients France Trampoline

4.7 /5
21475 avis clients
5/5
June 5, 2016
Very good as always. At first, one thinks that 15€ for delivery is expensive, but afterwards, the service is there. Impeccable delivery with a text message for choosing delivery times and even the possibility of changing the address (neighbor). Perfect and compliant material. Best regards.
3/5
June 4, 2016
There was an error in the delivered products. I had to call customer service and there the 'small' problem was well managed.
Réponse de France Trampoline - May 12, 2016
Hello, Thank you for your feedback and as you may have noticed, we are very responsive to customer service. We apologize for the inconvenience caused during the first delivery. We did everything possible to deliver the correct item as a replacement within a few hours. We remain at your disposal if needed. The France Trampoline team.
4/5
June 4, 2016
The delivery times were respected, but the boxes were damaged without the material being affected. For assembly, it is necessary to be two; otherwise, it’s a hassle, otherwise good material to recommend.
Réponse de France Trampoline - May 16, 2016
Hello, we do indeed recommend having 2 people to assemble the trampoline, as stated in the leisure trampoline assembly guide. Sometimes, skilled DIYers manage to assemble it alone, but it is easier with 2 people. The France Trampoline team.
4/5
June 3, 2016
Good service and fast delivery.
5/5
June 3, 2016
Impeccable service, customer care, speed, and quality
5/5
June 3, 2016
Excellent
5/5
June 3, 2016
Excellent service! Fast delivery as expected, very easy and quick assembly for an adult and an 11-year-old child, happy to help. I had to buy a soft material to place under the feet of the trampoline (as it was placed on a hard surface). Perhaps a recommendation on what to put and where to buy it would have helped me.
5/5
June 3, 2016
For several years, I have been ordering from France Trampoline. I have always been satisfied with the services, otherwise I would not order again. Thank you.
5/5
June 3, 2016
Very fast shipping. Easy and clear assembly despite a few small things to review.
5/5
June 3, 2016
Excellent, in every way.
5/5
June 3, 2016
Everything very well
5/5
June 3, 2016
Nothing to complain about. My little girl is very happy to be able to play with her friends on her trampoline for her birthday. All good, thank you.
5/5
June 3, 2016
Competent and respectful customer service. Upon delivery, the trampoline had been damaged (tear) during transport, a new trampoline was sent to me promptly. Good material, you can order without surprises from this company.
5/5
June 3, 2016
Delivery, packaging, and product quality impeccable and easy assembly
5/5
June 3, 2016
I have always found good and friendly reception when I called you = Thank you!
5/5
June 2, 2016
I was listened to, thank you.
4/5
June 2, 2016
good
5/5
June 2, 2016
Nothing to complain about. Material conforms to my order and in impeccable condition.
2/5
June 2, 2016
Big delivery problems. Delivery canceled 2 times in a row on the day of
Réponse de France Trampoline - May 16, 2016
Hello Madam, We were not informed of this delivery problem. We are requesting justification from the carrier so that this does not happen again. Indeed, once the delivery is fixed for a day and a 2-hour time slot, the DPD carrier now respects the delivery time. We are surprised by such an inconvenience and we remain at your disposal. The France Trampoline team.
4/5
June 2, 2016
Trampoline *** Assembly quite easy with 2 people. The children (and also the adults!) are starting to get their bearings. The product seems to be of good quality.
5/5
June 2, 2016
I am completely satisfied with both the ease of ordering and the delivery conditions and time.
5/5
June 2, 2016
very good product easy to assemble, we have a blast with the kids. Thank you trampoline France.
5/5
June 2, 2016
superb
4/5
June 2, 2016
I am delighted with the trampoline I purchased. However, I am not satisfied with the delivery method: the carrier did not deliver on the scheduled day and I had to insist at the second agreed appointment for the delivery to be made after 5 PM.
4/5
June 2, 2016
Very good product. It seems to be of good quality. We will see in use....
5/5
June 2, 2016
Fast and reliable
4/5
June 2, 2016
Only one small problem with the delivery where I had to call many times to be delivered on time. I had requested express delivery in 48 hours and if I hadn't called your services several times and called the delivery person, I would have been delivered 5 days later.
2/5
June 2, 2016
Delivery time not respected
Réponse de France Trampoline - May 11, 2016
Hello Madam, we have taken your comment into account and we apologize for the inconvenience caused. We have communicated your dissatisfaction to our logistics regarding the delivery time, which was 6 working days instead of the 5 working days announced. Please know that we are doing everything possible to meet our deadlines and that if needed, we are available from Monday to Friday at 05 56 36 04 62. We remain at your disposal. The France Trampoline team.
5/5
June 2, 2016
Very effective advice over the phone. Delivery within three days. Everything was perfect. Well done.
5/5
June 2, 2016
EXCELLENT. Very good quality trampoline, easy to assemble, identical to the ordered model, fast delivery.
5/5
June 2, 2016
Excellent products but it's a shame there is no assembly instructions for the trampoline surround!
5/5
June 2, 2016
Great, nothing to say.
4/5
June 2, 2016
Fast order and material meets my expectations (just a small tear on the tarp surrounding the springs, I hope it won't widen)
5/5
June 2, 2016
Very fast delivery. Product as good, if not better than the original... We will have to appreciate its durability over time!
3/5
June 2, 2016
Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.
Réponse de France Trampoline - May 9, 2016
Hello Sir, Thank you for your trust and we are delighted to see that the trampoline, once assembled, fully satisfies you. We will contact you directly to gather your feedback on the areas for improvement regarding the assembly instructions. Additionally, you mentioned receiving the damaged package. We apologize for this, but after verification, you did not leave any reservations on the delivery note. We advise you to specify this if necessary; otherwise, for the carrier, the package arrived in perfect condition and no claims are possible with them. We remain at your disposal. The France Trampoline team.
5/5
June 2, 2016
Delivery on time. Solid trampoline that should last over time. Jumping surface large enough for my two teenagers. Good purchase even if a bit expensive.
4/5
June 2, 2016
The only negative point, the shipping costs are too high.
4/5
June 2, 2016
Very good, except the cushion attachments that broke. Be careful not to hook them with the net attachment underneath but around the circular tube of the trampoline. I have warned and hope for a replacement delivery of the elastics???????? I am still waiting. Otherwise, the edge of the cushion rises and reveals the trampoline tube, probably due to the net. There would probably be a need for additional cushion attachments. Otherwise, excellent product. Excellent sturdiness when my daughters jump on it, nothing moves. Well done to France Trampoline.
4/5
June 2, 2016
Product conforms to the order, delivery time respected. Good quality product, easy to assemble.
5/5
June 2, 2016
Very good, very efficient response to emails, delivery on time. No issues.
5/5
June 2, 2016
Perfect!!
5/5
June 1, 2016
First, the website is very well constructed to help choose the trampoline. We opted for the model ***. The order went smoothly and delivery was in less than a week. Having the experience of a trampoline bought from large retailers that lasted 4 years before the fabric tore; upon receipt, I noticed the difference in quality: the structure, fabric, and protection are really sturdier and justify the price difference. The only downside is the fragility of the plastic hooks for closing the entrance. The paper manual is a bit lacking, but the tutorial found on YouTube is perfect.
5/5
May 29, 2016
Delivery without difficulty of spare parts
4/5
May 29, 2016
Perfect delivery conditions. Quality material. Clear instructions. User safety is prioritized. Note, assembly requires two people and some handyman skills.
4/5
May 23, 2016
Delivery on time, good technical advice over the phone without waiting. The quality seems to be there. The only downside is the receipt of the check to validate the order is not very commercial.
3/5
May 22, 2016
I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.
Réponse de France Trampoline - May 4, 2016
Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.
5/5
May 18, 2016
Very satisfied but we are after the purchase of the trampoline
5/5
May 18, 2016
very high responsiveness and sense of service for sending these spare parts for a defective part
5/5
May 17, 2016
Very good
5/5
May 17, 2016
Very good
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