Avis clients France Trampoline

4.7 /5

19606 avis clients

Jocelyne C.

5/5

6 novembre 2015

excellent after-sales service

Gaelle S.

5/5

5 novembre 2015

very good service and good product

Patrice C.

5/5

4 novembre 2015

I had a tight deadline for delivery. The phone follow-up was effective, and the carrier was very accommodating. Good advice for choosing the trampoline (I took the 3.90 m). The assembly is long, but the instructions are well done. And above all, the trampoline seems to be of excellent quality upon assembly, and the first uses by the children and their friends confirm it.

Magalie D.

4/5

4 novembre 2015

Good material, quick reception, price accordingly!

Christian M.

5/5

4 novembre 2015

Very serious order tracking and fast delivery

Ludovic P.

4/5

4 novembre 2015

products conform to the order. a bit long delays. Good bulk purchase as it is a bit expensive.

Helene D.

5/5

4 novembre 2015

NO PROBLEM FAST DELIVERY

Claude V.

5/5

4 novembre 2015

Excellent product. Fast delivery.

Maud G.

5/5

4 novembre 2015

Very happy with the material, and the speed of placing the order and delivery. Four years ago, I talked to many friends about the trampoline and many of them bought one. And it was through word of mouth that we got to know France Trampoline. However, a small regret: the carrier did not call us before coming... and for the second delivery, no call either (even though I indicated it in the delivery request)... Unfortunately, we cannot be available for several days to wait for a delivery.

Réponse de France Trampoline - 5 octobre 2015

Hello, we have taken your comments into account for your accessory order. We remind you that the carrier does not call for the delivery of an accessory. This is mentioned several times throughout our website and also in the order confirmation emails. It is advisable to mention a delivery address where someone can be easily available, such as a workplace or a family member. The France Trampoline team.

Vincent M.

5/5

4 novembre 2015

Purchase trampoline then cover for the trampoline. Very satisfied with your products which are of very good quality.

Nicolas W.

4/5

3 novembre 2015

Very good quality trampoline. The point of improvement, in my opinion, lies in the design of the cushion borders that cover the edge of the jumping mat: These borders bend under the cushion over time with jumps and no longer protect the feet from the springs.

Réponse de France Trampoline - 30 août 2015

Hello, we have taken your comment into account. We will contact you to obtain photos from you to better understand your request and check if your installation is done correctly. The France Trampoline team.

Yann F.

5/5

2 novembre 2015

Top

Timothy C.

4/5

2 novembre 2015

Everything is fine except for the lack of clarity on the assembly instructions, particularly for the cover for Apollo 44. I broke a hook while trying to assemble it for the first time, so I was disappointed not to be able to enjoy this new material from the start. Maybe the customer service can replace the cover with this broken hook?

Réponse de France Trampoline - 24 juillet 2015

Hello, we thank you for your comment. We will contact you by phone to explain how to set up the protective cover on your rectangular trampoline. We will, of course, send you the necessary number of hooks to replace the broken ones. The France Trampoline team.

Evelyne L.

4/5

31 octobre 2015

everything is fine .. except the roof does not fit

Sophie A.

5/5

31 octobre 2015

Nothing to report

Mélanie C.

5/5

29 octobre 2015

Great customer service

Katell L.

4/5

29 octobre 2015

I would have given 5 stars if there hadn't been a small problem with the delivery: the black loops of the net did not fit on the posts, they were too narrow; I later received some adapters to fit the net. Otherwise, the trampoline is great, very sturdy compared to what I can see with others. The service is impeccable. I always recommend it to others.

Fabien V.

4/5

29 octobre 2015

the attachment of the legs to the elastic mat support arch is strange. the 'T' does not completely hold the legs. that's just my opinion.

Réponse de France Trampoline - 21 septembre 2015

Hello, we will contact you by phone to check your installation. The France Trampoline team

Alison S.

5/5

28 octobre 2015

Very satisfied. The sales service is available without any problems. The materials are of good quality, well finished, and the net is sturdy. I highly recommend this supplier. My son is very happy with his gift. Thank you, France trampoline team

Stéphane F.

5/5

28 octobre 2015

Very good shopping experience for the accessories of my trampoline. Good advice before ordering, product as described and delivery time respected.

Cécile Ou Thierry S.

5/5

28 octobre 2015

Perfect, nothing to complain about.

Laetitia L.

4/5

28 octobre 2015

Fast and efficient

François L.

5/5

28 octobre 2015

very fast delivery and well packaged super happy

Carine D.

5/5

28 octobre 2015

Fast delivery and good quality merchandise

Beatrice N.

4/5

27 octobre 2015

This is the second time I order from France Trampoline, and like the first time, the order was well taken into account and the delivery was made within the announced timeframe. Excellent service provided

Gladys A.

4/5

27 octobre 2015

Order received quickly. Good product quality. Customer service is good advice.

Denis M.

5/5

27 octobre 2015

VERY GOOD PRODUCT. SATISFIED WITH TELEPHONE INFORMATION

Thomas R.

5/5

27 octobre 2015

Like the first order, very responsive and good product

Lydie B.

5/5

27 octobre 2015

France Trampoline is very serious, and their trampoline and protective cover seem to be of very good quality, which is why we opted for their products. The delivery time is really between 2 and 5 days. There are no unpleasant surprises. Our children and adults are delighted.

M. S.

5/5

27 octobre 2015

A perfect service for both the trampoline and the accessories. This is my 6th order and it is always impeccable. However, it always takes 5 minutes for them to identify my account by phone with each call; their management system seems to date back to the 20th century! The main thing is that the phone reception and the delivered product are top-notch; the spare parts in stock are also very useful after 8 years of use...

Christophe B.

5/5

27 octobre 2015

Speed of shipping. Responsiveness in case of need for customer service. Almost immediate response. Solid. Trust. The plastic fixings tend to break. It would be useful to have another material, or a replacement bag in the first shipment. The cover could be provided...

Bernadette C.

5/5

27 octobre 2015

I bought a trampoline that gives me complete satisfaction. The advice I received was invaluable. Quality trampoline that provides great moments of play for both kids and adults in complete safety.

Marie-odile V.

3/5

27 octobre 2015

Very happy with the product, just like the first time. But, for the second time, we are again unhappy with your delivery process. When the recipient has a professional life that involves uncertainties, receiving your packages becomes very complicated and costly. We had to go all the way to Bondoufle to pick up a trampoline cover! Can't you use the services of La Poste, which leaves a delivery notice, or those of a local shop that closes late in the evening (like a café for example)? Others do it and it's much more convenient.

Réponse de France Trampoline - 29 juillet 2015

Hello, we thank you for your comment confirming the quality of the 3m60 protective cover for round trampoline. We remain true to our basic principles, which are to offer quality items that last over time. Regarding delivery, we indicate from the start that the carrier delivers without an appointment and during the day and on weekdays. If you are not present at home during the day, you should indicate another delivery address such as a workplace, a family member, etc. Unfortunately, for many products, we cannot use the services of La Poste. Indeed, if the package exceeds a certain size, additional fees of 50 € excluding tax have been charged since 2014 already. We offer the best possible service for an affordable cost for a delivery, we remind you, in about 72 hours to the requested address. We thank you for your comment and remain at your disposal. The France Trampoline team.

Agnès L.

5/5

26 octobre 2015

excellent quality, good product,

Eric L.

5/5

26 octobre 2015

Professional and not commercial, insightful advice, not just to sell. An incomparable product quality compared to equivalent products sold in Belgium

Laurent F.

5/5

26 octobre 2015

Efficiency, speed, and respect for commitments!!!

Claude D.

4/5

26 octobre 2015

Fast delivery and quick response to my email, very good product thank you

Laurent L.

5/5

26 octobre 2015

Very good

Vincent M.

5/5

25 octobre 2015

Very good product, the quality is excellent. I highly recommend it.

Bertrand L.

5/5

25 octobre 2015

very solid material, very fast customer service.

Pierre H.

5/5

25 octobre 2015

Accessory conforms to the order.

Delphine R.

5/5

24 octobre 2015

Friendly and competent seller, fast delivery

Stephane L.

5/5

23 octobre 2015

fast product conforms and contact for confirmation

Vincent M.

5/5

23 octobre 2015

Great site and very professional, the products offered are top-notch and the follow-up after the season for the maintenance of trampolines and accessories is also great because France Trampoline offers very attractive prices and gives good advice at the end of the season and at the beginning of the season. Well done to the whole team at France Trampoline!!!

Jean-pierre B.

5/5

23 octobre 2015

competent and satisfactory!

Lucien V.

5/5

22 octobre 2015

Good product; careful packaging; quick intervention; one complaint: the delayed delivery date due to absence was not respected (error by France trampoline or the carrier?)

Emilie Z.

5/5

22 octobre 2015

Super trampoline, very good quality! My daughter is delighted.

Jeremy B.

5/5

22 octobre 2015

Very good service, quality material.

Elodie R.

5/5

22 octobre 2015

Perfect no comments