Avis clients France Trampoline

4.7 /5
21776 avis clients
4/5
June 2, 2016
Very good, except the cushion attachments that broke. Be careful not to hook them with the net attachment underneath but around the circular tube of the trampoline. I have warned and hope for a replacement delivery of the elastics???????? I am still waiting. Otherwise, the edge of the cushion rises and reveals the trampoline tube, probably due to the net. There would probably be a need for additional cushion attachments. Otherwise, excellent product. Excellent sturdiness when my daughters jump on it, nothing moves. Well done to France Trampoline.
4/5
June 2, 2016
Product conforms to the order, delivery time respected. Good quality product, easy to assemble.
5/5
June 2, 2016
Very good, very efficient response to emails, delivery on time. No issues.
5/5
June 2, 2016
Perfect!!
5/5
June 1, 2016
First, the website is very well constructed to help choose the trampoline. We opted for the model ***. The order went smoothly and delivery was in less than a week. Having the experience of a trampoline bought from large retailers that lasted 4 years before the fabric tore; upon receipt, I noticed the difference in quality: the structure, fabric, and protection are really sturdier and justify the price difference. The only downside is the fragility of the plastic hooks for closing the entrance. The paper manual is a bit lacking, but the tutorial found on YouTube is perfect.
5/5
May 29, 2016
Delivery without difficulty of spare parts
4/5
May 29, 2016
Perfect delivery conditions. Quality material. Clear instructions. User safety is prioritized. Note, assembly requires two people and some handyman skills.
4/5
May 23, 2016
Delivery on time, good technical advice over the phone without waiting. The quality seems to be there. The only downside is the receipt of the check to validate the order is not very commercial.
3/5
May 22, 2016
I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.
Réponse de France Trampoline - May 4, 2016
Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.
5/5
May 18, 2016
Very satisfied but we are after the purchase of the trampoline
5/5
May 18, 2016
very high responsiveness and sense of service for sending these spare parts for a defective part
5/5
May 17, 2016
Very good
5/5
May 17, 2016
Very good
5/5
May 14, 2016
The delivery went smoothly and on time. The quality of the product is really up to par, my children can't get enough of it!
5/5
May 10, 2016
Very satisfied with my purchase, I highly recommend it. Small downside, the plastic hooks, but quickly resolved by the after-sales service who sent me metal hooks. Perfect, my children are delighted. Thank you.
5/5
May 9, 2016
-
5/5
May 9, 2016
A very high quality after-sales service: attentive, quick, and efficient. I highly recommend.
5/5
May 9, 2016
High quality trampoline, easy to assemble.
5/5
May 6, 2016
VERY GOOD SERVICE FROM A TO Z, including delivery
5/5
May 6, 2016
Very comfortable hammock
3/5
May 6, 2016
Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.
Réponse de France Trampoline - April 19, 2016
Hello, we are pleased to see that the hammock received still meets your expectations and is perfectly installed at your place. Regarding the received color, we have reported the information and corrected the bug on our site to prevent this from happening again. Additionally, we had mentioned exchanging the received hammock for the selected color within a few days or a commercial discount, and it is the latter solution that you wished to retain. The refund has been processed by our accounting department and should appear quickly in your bank account. We remain at your disposal if needed. The France Trampoline team.
5/5
May 3, 2016
Very good company, impeccable salespeople
5/5
May 2, 2016
Quality trampoline. Easy contact. Great customer service.
4/5
April 26, 2016
I placed my order by phone because choosing a spring on the site was complicated (very important choice). There was a quantity error at delivery but after claiming, the balance arrived quickly and without shipping costs. Excellent phone contact.
4/5
April 25, 2016
For now, good product corresponding to the expectations of our young clients. The after-sales service responded to our expectations and our sales representative answered all our questions and requests effectively.
5/5
April 25, 2016
Perfect!! Excellent customer service and after-sales service, product of very high quality!! I completely recommend this seller to anyone who wants to be satisfied and heard in a trampoline purchase!!!!
5/5
April 24, 2016
Good manufacturing quality. Well-made assembly guide. Delivery was made just a few days after the order. Overall, we are very satisfied.
5/5
April 21, 2016
Retail site, fast shipping. I recommend.
5/5
April 20, 2016
Efficiency and kindness. Everything is perfect!
5/5
April 18, 2016
No problems when placing the order (broken part covered by warranty). Perfect delivery within the specified time. Nothing to complain about.
5/5
April 17, 2016
Very good.
5/5
April 15, 2016
Very good.
5/5
April 12, 2016
Very intuitive and informative site. Timely delivery. Quality of the material. Assembly instructions could still be clearer. Quality information, solutions provided, very responsive customer service.
5/5
April 11, 2016
Nothing to complain about.
5/5
April 6, 2016
Customer service is very efficient and responsive. The replacement of defective parts was done very quickly.
4/5
April 2, 2016
Good advice, good quality, meets expectations.
4/5
April 2, 2016
This trampoline is very good but the installation instructions are insufficient, the included clamps are not suitable at all, you practically need professional equipment.
Réponse de France Trampoline - December 6, 2015
Hello, we thank you for your feedback and your complete satisfaction with the trampoline. If you find that the provided clamp is not sufficient to compress the T-junctions, you could use a standard adjustable wrench to have a bit more force. We want to reassure you that this material is available in regular hardware stores or GS. Sincerely, The France Trampoline team.
5/5
April 2, 2016
Very happy with the product and serious company, I highly recommend.
4/5
April 1, 2016
Everything went well with the delivery.
5/5
March 31, 2016
Very satisfied with the services provided by France Trampoline. Fast delivery and very good quality material. I recommend this site.
5/5
March 31, 2016
Super happy with the fast delivery and the attentive sales staff: the trampoline arrived on time for my son's birthday! The trampoline is excellent, the children love it. It is also very well suited to my small garden, its rectangular shape takes up less space than a round one and the children have plenty of room to do different tricks like flips.
4/5
March 30, 2016
Good
5/5
March 29, 2016
Clear and precise phone contact
5/5
March 29, 2016
The children are thrilled with the Jump'up trampoline we bought for them and so are we because the material seems to be of good quality. However, several plastic carabiners (connecting the net to the jumping mat) broke during the first uses, but customer service took care of it; they quickly sent us metal carabiners. Apparently, we are not the first ones this has happened to and the company is reviewing the material. Now, everything is fine and the children are having a blast... Let's hope the trampoline ages well.
5/5
March 29, 2016
Order placed by phone with someone very helpful and pleasant. Delivery received on the right date. Product assembled, in accordance with the order, very good quality, very pleasant to use. Really very satisfied.
5/5
March 28, 2016
Perfect. Thank you.
5/5
March 28, 2016
VERY GOOD
5/5
March 28, 2016
Order placed 4 days before Christmas and package received 2 days later. What more could you ask for? This order went very smoothly and I am absolutely very satisfied with the delivery. Since then, as soon as the weather allows, my children are having a blast on their trampoline.
4/5
March 28, 2016
very good product. Simple assembly in 2 hours
4/5
March 28, 2016
satisfied
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