I have had my trampoline for several years, I had to change parts after a storm because it flew away despite the anchoring kit. I bought a net that according to the description was supposed to fit but in reality it is smaller than my trampoline because it is too tight and the zipper keeps opening, the poles that were supposed to fit are too high compared to the current ones and therefore impossible to install, as well as a fiberglass spring that is too small even though it was also supposed to fit. In short, I contacted customer service and have been exchanging emails and photos with them for over a month to find out if an exchange is possible at least for the net because we will find solutions for the rest given the turn of events. A month later, I was told that the net is certainly too small for my trampoline but that in the photos I am missing a pole and that it is probably poorly attached, so it’s a never-ending cycle. I will soon put my trampoline away for the winter period and then I will no longer be able to provide photos and I feel that I will keep a very expensive order with products that I have to modify myself to fit my trampoline. In summary, it is better to buy a complete trampoline than spare parts, especially from France Trampoline. Given the turn of events, I regret not having called them and placing my order with an advisor.
Hello, First of all, we thank you for taking the time to leave us a comment. After checking with our advisors, we are indeed waiting for a response from you regarding the proposal that was made to send you, at our expense, a Premium replacement net with a pocket closure to address the inconveniences you may have encountered with your installation. Can you confirm the Relay point where you would like to be delivered? Remaining at your disposal, Best regards, The France Trampoline team
Effective
Very good, I recommend
****
Very short time between order and delivery. Contact with the delivery person on the day of delivery. Very happy with the product. Quality/price ratio: nothing to say.
Fast clear efficient
Very good!
Nothing to report
very satisfied
Very good customer service
Fast, efficient. Product seems to be of very good quality, to be verified over time!
While you handed the package to the carrier on Monday, who is 15 km from the recipient's address, it was delivered the following Friday, which is just in time for the desired date. Too bad!
great
Serious site, delivery on time as announced.
Fast and careful delivery, excellent quality product
Very fast delivery, top packaging, but the assembly instructions leave something to be desired for novices... It is possible that you improve it, then you would have 5 stars.
Very satisfied.
Excellence at all levels, high-quality product like the service, I highly recommend France Trampoline;
Fast delivery despite the weekend and ordering at the last minute, deadline respected, product very well packaged
Hello, Thank you for the customer service! Everything is back to normal: my net is positioned well. Very professional.
Excellent.
A customer for several years, the products are of great quality and the France Trampoline team is always attentive and responsive when needed.
Material corresponding to our expectations. Correct delivery service.
Very good
Very good phone reception, very professional
Great
very happy with my purchase and my daughter is delighted ;)
Order and reception very satisfactory, very difficult assembly of the trampoline
Very good phone reception. Competent and quick
Easy contact by phone. Accessory received on time as announced.
Good reception
Product received in perfect condition and within the expected deadlines. Very serious site. Customer service contacted us to ensure they sent the right product
The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.
Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to contact@france-trampoline.com so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team
The delivery went very well!
Error in the kit composition. Wrong reference for the strut. Express return of the correct struts
The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.
Hello, Thank you for your message, which surprises us a lot. After checking, it turns out that your order contained only one package, and its delivery was successfully completed on the first shipment. Are you sure you placed this order on our site? Please feel free to contact us at contact@france-trampoline.com for any comments or additional information. Best regards, The France Trampoline team
The delivery service was quick and within the deadlines (for a delivery in 24 to 48 hours*) Negative point (minor): impossible to track the package in real-time via Google Maps (unless I am mistaken) Satisfied with the ordering and delivery service
Good organization
Very good telephone advice. Fast and compliant delivery. High quality product.
Perfect
Nothing to complain about, material and delivery top-notch
Very responsive to our problem.
Very good
Very good
Order in total accordance with what was expected. Very short delivery time. Everything is perfect.
Perfect
Very good quality material. To be assembled by oneself.... not always simple.
Fast order.... perfect game! My 6-year-old son and all his cousins loved the ninja course! Good quality game and quite quick to assemble!
Efficient
The delivery person was smiling and friendly, however, he called just 1 hour before his arrival for the appointment. Fortunately, we were there.