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Contacted by phone before my purchase to ask for information about the product and delivery: very well received and informed. Delivery was made within the indicated time. A part was missing, I contacted customer service who was very responsive and sent me the part the next day by mail. Thank you.
Products conform to the description and delivered quickly. (TRAMPOFOOT AND TRAMPOSCRATCH). They complement a 4-year-old trampoline that is always outside, pure happiness for my son.
Good product.
****
Very good product, easy to assemble and seems solid. Our son is delighted!
Efficient service, professional and friendly staff on the phone. A problem with the winter cover packaging which is too thin and the cover was damaged. The after-sales service reacted well and sent me a new cover. Well done.
Very satisfied with my order and especially with customer service.
Easy access site, good presentation of products. Excellent phone contact. Delivery without problems.
Easy assembly but why send two assembly instructions? Which one to take? A bit confusing at first ..'
Everything went well
Material delivered on time, very good phone reception to ensure the right choice of products in protective restock.
Everything is correct
We ordered spare parts for our trampoline. The site offers a wide choice of parts. The only reason I don't give 5 stars is the too long delay, considering that the parts were not in stock. Otherwise -.
Very happy with my purchase; I was able to get information by phone before ordering which was useful for knowing what dimensions to buy. Fast delivery and very well packaged. Easy to assemble.
Fast and careful shipping. Good material, solid. Satisfying after several weeks of use.
The person answering the phone was very friendly and competent.
Exchange with competent people, warranty that worked simply, product that satisfies us. If the next order of products of this type, it will be with you.
Quality service, fast and efficient. I appreciated the seller's phone call to ensure the correct dimensions of my purchase.
Product conforms and is of very good quality. Delivery was a bit late but the fabric was unavailable at first.
Good value for money, fast delivery.
Good description facilitating purchases.
For the trampoline, I would have rather given 5 stars, I give 4 because of the delivery. The trampoline is very good: it seems solid, the jumping mat is quite flexible but not too much, it's pleasant to jump whether you are a young child or an adult. In terms of assembly, it's a bit long of course but quite easy. So we are happy with our purchase. The downside: the delivery!! I encountered a delivery person who couldn't find an address on his GPS, so he simply didn't come! He came the next day without notifying me while I was at work. And he also does not respect the merchandise, given the state of the boxes and the way he transports them! I reported this to customer service who was very correct and understanding.
Fast and reliable, the product seems to be of very good quality. Good advice before purchase by phone.
Delivery person calling to give a time slot, package not damaged
Super product faithful to the order
Very good product, quality. But the packaging was in poor condition at delivery with torn cardboard. Fortunately, nothing was missing.
Pleasant and competent staff
Very good quality and fast delivery
Trampoline of very good quality. Meets our expectations. We chose the 'Pack Basic Trampoline Jump’Up 360 with Net + Ladder + Anchoring Kit' and it is quite large; Our 2 youngest aged 6 and 11 have fun together and do not touch each other. I highly recommend.
The day of the delivery appointment was determined and the delivery was made on time. Nothing to say. Perfect.
Very good product. However, delivery time not respected. But very good customer service. Thank you
very quick reaction, order conforms and well packaged, and delivery also very good we received an email for the delivery date, we replied to the delivery person to postpone the date to the next day, everything was perfect.
Quality trampoline, the children and we ourselves are delighted. Just a small downside, the black plastic hook attachments that hold the green cushions are not of good quality!!! A number of them broke in the first months of the trampoline. This is really surprising and unfortunate given the quality of the rest of the supplied parts. Sincerely, Mrs. Daudet Angelini
Hello, We thank you for your (complimentary) comment on our products. Regarding the plastic hooks, we invite you to contact us again by email or by phone: we should be able to address this issue. We remain at your disposal, The France Trampoline Team
Quality service Delivery by DPD average: delivery not made on the scheduled day, information on the delivery site not realized
Quite good
Product conforms to the description made on the site. Excellent quality after 2 years the oval trampoline is like new. Delivery on time. Perfect assembly guide.
Very good
Perfect!
The quality of the product is there, only the delivery was a bit long
result in line with what one expects from an online sales site
Good service for the replacement of a net.
very good
Second order placed. Correct deadlines and good quality products. However, a bit of a problem with order tracking when an item is unavailable. However, customer service reacted immediately following my complaint.
Very good
No problem
Direct sales: very good!
Order placed and paid online. I had to inquire myself several times about the delivery time. Delivery not made by the carrier on the indicated day. I had to contact France Trampoline to get a new delivery date. A follow-up and clearer information even by email would be welcome.
Hello and thank you for your feedback, We have noted that you regretted a lack of communication regarding delivery times: we sincerely apologize for not having fully satisfied you on this point. We are very attentive to providing clear and detailed information to our customers: we will therefore double our efforts in this regard to raise your rating from 3 to 5 stars. We remain at your disposal for any questions or comments, The France Trampoline Team
Great I made a request that was fulfilled. Without extra cost.
good product but no information on the delivery time despite several reminders thank you for improving your order tracking service
Hello, We thank you for taking the time to evaluate your order and we are delighted to read that your product brings you complete satisfaction. We take note of your feedback on order tracking: we have experienced some supply issues in recent weeks (which were really not planned!) and this has disrupted the tracking of some customers' orders. We are truly sorry and will work to improve the information for our customers. We remain at your disposal for any questions or comments, The France Trampoline Team