For the order of spare parts, it is sometimes difficult to find the right reference because the trampoline manual does not specify the exact reference of the product (generic manual for a range of different products).
Good product but the size of the tent does not match the rest. Exchange made but delay one week.
Hello, We apologize again for the inconvenience caused. However, you contacted us on 04/24/2023, informing us of the problem encountered regarding the size of your tent. On the same day, we shipped a new order, which was delivered on 04/27/2023, three days later. We strive, as best we can, to always handle all customer service requests in a reasonable time frame, for the best satisfaction of our customers. The France Trampoline team.
Order quickly sent, nothing to say.
A team that has spring! Quality products that meet expectations 😄 Thank you
I am very satisfied. The order even arrived faster than I expected
Very good product!
Clear site, fast delivery. The trampoline seems to be of quality. I still rate 4/5 and not 5/5 for the assembly part: what a hassle to succeed in assembling the pieces (legs), and on the springs if like me you make a mistake at one point by putting 'Monday on Tuesday' good luck to disassemble and go back! I thought the veins in my forehead were going to explode. Once assembled, nothing to report, the kids are delighted that's the main thing.
Article conforms to the description, perfect
Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.
Hello, We apologize for the inconvenience caused. Indeed, we have just checked the order that was sent and there was a data entry error in your order. We have just sent you an email regarding this issue, in order to remedy the problem. Best regards, The France Trampoline team
very good!
Material completely compliant. Fast delivery. -
Top phone reception. Available to answer questions and good advice. Very pleasant and patient. Ordered parts impeccable and fast delivery I recommend
Perfect
Serious company and very high quality products.
Perfect
Great advice by phone until delivery, thank you! The trampoline is of excellent quality, easy and quick to assemble. I highly recommend France Trampoline 👍👍👍
Perfect, fast and careful shipping, very good quality !!
No problem on the site, my trampoline is of the same brand, I appreciate being able to still find the parts 18 years after the purchase
No problems
Perfect!
Very good
High quality product, nothing to do with the material previously found in large DIY stores that lasted only one season. Fast delivery, well-packaged parcel.
Very good service
Very good product, fast and scheduled delivery Impeccable
Very good quality and fast shipping
Small hammock very appreciated to add to the dome, it's a safety to avoid falls and a place to rest and dream.
ras
Very good communication in advance and delivery on time Perfect
Net received quickly and perfectly adapted to our Rush brand trampoline (Maxitoys)
After ordering a jumping mat, I was asked to confirm the exact dimensions of the mat. This shows the seriousness of this site. The item was received quickly, compliant with the order, and it adapted perfectly to my trampoline. The quality of the mat is excellent and the assembly was easy.
Efficient service that managed to resolve a shipping issue (item apparently lost by the carrier) and then sent me a video tutorial for assembly. Bravo to all the actors involved in these actions.
GOOD SERVICE HAPPY WITH MY PURCHASE
Fast delivery
Order placed by phone, the person was professional, efficient, and very friendly.
Delivery received on time, but quite a few difficulties in assembly. You need to be strong. Despite the videos and the instruction manual, everything does not go exactly as indicated.
Fast shipping, good ordered part. What more could you ask for?
Very clear, very fast, products of very good quality
PERFECT
Very happy with our purchase. Trampoline of very good quality
The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.
Hello, Thank you for your comment. Indeed, if at the time of receiving a package you notice damage, it is very important to leave very precise qualitative and quantitative reservations on the delivery note (paper or electronic). Acceptable reservations are recalled in our General Sales Conditions (https://france-trampoline.com/fr/content/3-conditions-vente), but also in the email you receive confirming the shipment of your order. If the reservations left are not precise, then the carrier has the right to refuse the damage. We invite all our customers, in case of doubts during a delivery, to contact us by phone at 05 56 36 04 62. If we are not available and the carrier does not wish to wait, we advise you to refuse the delivery due to damage. We remain available for any further information. The France Trampoline team
Well received and everything in good condition.
Trampoline of good quality, fast delivery on time!
Very good product.... Very understandable instructions
Everything is perfect
Trampoline of very good quality. Assembly took a long time because the instructions were relatively unclear. Very disappointed with the delivery service: even though I contacted customer service several times to ask about the delivery day, and they assured me that I would be contacted by the delivery person... that was not the case! It was complicated to welcome the delivery person since it was a delivery to a second home... Aside from this disappointing delivery and the tedious assembly, our children are thrilled with the trampoline.
Very satisfied with the service.
Very good advice
Fast, precise, complete package, effective material... Top!
After ordering on the site, someone contacted me by email to confirm the dimensions and to ask for additional information. This person wanted to avoid any mistakes and ensure I wouldn't have to return the product. After responding, I received my order 2 days later. Very serious.
Very good service