Good trampoline but the instructions are really more than brief! This makes assembly complicated... Closure not going down completely preventing full opening, making access more difficult for children
Pleasant and efficient phone contact. The delivery person was very friendly; he carried all the large packages himself into the garden.
Very serious service, counting on all your expectations.
Very good 😊
Trampoline meets our requirements
Very good service. Nothing to say.
No problem!
Very nice welcome and advice
Quality products, a wonder for children
The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.
Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at contact@france-trampoline.com. Best regards, The France Trampoline team
Product received quickly, easy to assemble and meets my expectations
Nothing to complain about. Order delivered quickly and as expected. The customer service is responsive.
Top trampoline, easy to assemble and of good quality, and the delivery was super fast, I highly recommend ++
Excellent contact and product received on time, thank you
Listening team and great responsiveness, well done for the customer service
Fast delivery
Excellent phone contact; fast delivery.
Complies with delivery times, product identical to the product sheets seen on the site
The trampoline is of very good quality. It is easy to assemble. The only downside is that the finishing strip is difficult to put on (poorly designed?).
Very good quality of the trampoline but the assembly instructions are sometimes not precise enough and can lead to assembly errors that also require a lot of force sometimes
Despite some issues placing the order on the site due to a temporary bug, I just had to call customer service which was exceptionally efficient.
The person I spoke to on the phone provided the right information, very friendly
Nothing to report
The delivery date I requested was not respected.
Fast, efficient, professional and French: Ps: user videos make the difference
Perfect...super friendly phone reception (kindness, speed...)
Perfect, meets expectations.
Service not effective, delivered outside the announced times
Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com. Best regards, The France-trampoline team
Delighted with the trampoline! I ordered the rectangular model and was pleasantly surprised by the quality of the materials!
Delivery: torn box, big scare but ultimately everything went well during assembly. Material: everything seems to be of good quality, just change the strap system for the ground attachment. Follow-up: from my phone call, very good interlocutor who took my remarks into account (delivery 📦). Just a bit disappointed to have seen that shortly after my order, many trampolines were on sale, 20% which still represents a nice amount. With my misadventures, I would have appreciated at least a voucher to order accessories for the children on the site.
Adapted product, but be careful to respect the weight. This is the second one we are buying.
Not enough detail in the attachment system
We are happy
From ordering to receipt, everything is perfect, excellent customer service! The zip line is easy to assemble, high-quality reliable products, we are delighted
Very good, excellent
Top product...
Excellent product and frankly top-notch. Thank you France trampoline
Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.
Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com. Best regards, The France-Trampoline team.
The order went very well, the delivery times impeccable. Product that meets our expectations, however very difficult to assemble and yet done by DIY enthusiasts!
Very good product, compliant. The zip line is well made and the assembly instructions are clear.
Nothing to report, super fast
Quality products, perfectly matches the description and very happy with the after-sales service, I received valuable advice from a customer service representative.
Very good products, fast delivery time
Good advice
I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!
Hello, the delivery was made quickly, faster than announced. I was able to have two very satisfactory phone contacts before ordering.
No issues to report
Delivery by Mondial Relay deplorable as well as the drop-off point
Material delivered quickly in Belgium, of very good quality, seems small in the photo but is bigger and sturdier in reality. The manual is well explained and should be consulted before purchase to measure the slope and see if the terrain is suitable. The video for assembling the zip line helped us a lot. We suspended the cable to a taut rope to lighten it as much as possible and stretch the cable more easily using 2 straps with a tightening system. It takes time for installation, but the result is very nice. We have a length of 40 meters, which is very cheerful, we enjoy it well!
A very satisfactory product and good quality of service