Compliant with our expectations
Received faster than announced, compliant and very effective, the trampoline withstands the wind well!
Perfect product and after the storm of June 17, it's one of the few in the area still in good condition.
Great
no assembly instructions ... a hassle
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
Very good quality product, we pay the price but we know why.
Very good trampoline, I didn't give 5 stars because a bit complicated to assemble.
Very satisfied with the purchased product. Our children are fully enjoying their trampoline. The only downside is that the assembly instructions are not very readable, not very clear, and not complete. Needs improvement.
Received very quickly after the order
Very fast
I highly recommend, fast delivery, quality product, top service
Product very good value for money
Top!!
Product very long to install. You must not follow the provided inclination at the risk of injuring a child. Way too dangerous for a child under 6 in any case. I went straight into the tree on the first use because the brake is too short, I fractured my foot, customer service was not concerned because 'the instructions are normal'
Hello and thank you for your feedback. We are sorry that you got injured. We have been selling our zip line for over 3 years and we have never had any problems regarding installation and the recommended slope of 8%, this product is rated 5 stars by our customers. Of course, we test all our products before following the installation instructions to the letter and of course the product is certified. We wish you a speedy recovery, the France Trampoline team.
Delivery a bit long but quality product, nothing to do with other pseudo trampoline brands.
a bit of delay for the supply of the trampoline, excellent customer service
As usual: rushed delivery person, professional but careful not to overdo it...
No problem with the order. The product meets our expectations.
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
On time, as promised and in total compliance with the ordered product.
Everything went perfectly. Easily and quickly. I recommend.
Very good product. An installation manual would have been welcome.
Great. The kids love it.
Product conforms!
Very good product
Good value for money
Very satisfied
It went well
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
The products are of good quality. The explanations on the website are clear and help a lot in placing the order (measuring the dimensions of the mat for example).
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
Perfect, from delivery to reception, products of very good quality
Provider is great as usual
Perfect
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
Order for spare parts was very simple, ultra-fast shipping. Very satisfied.
Fast and great customer service!
Very satisfied, professional and responsive
Super product that meets my expectations
Nothing to report, very good
If there were markers for placing the first springs and for the safety net ....
Product of very good quality, received within the allotted time.
Easy to order, honored within the indicated deadlines. Product gives a good impression of quality, even if 3 or 4 plastic hooks (at the end of the elastics) are already broken... I reorder.
Not possible to evaluate at this time, I am 2 months waiting to receive my order. I only received a minor part, the main item is still not delivered
Hello and thank you for your comment. Upon opening your order, I see that the product (a anchoring kit for trampoline) has indeed been shipped and delivered to you. If you are referring to your order 164972, we apologize for the delivery delay. I see that the order was partially sent on 16/06, the additional bungee cords are missing. However, the protective cushion is provided with bungee cords, so you can use your trampoline without waiting. We wish you many hours of bouncing :) Have a great day, the France Trampoline team.
Very happy with the ninja course I bought. The children are also very happy. A bit expensive, but the quality is definitely there. No regrets, you get your money's worth.
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
Hello and thank you for your comment. We apologize for the delivery delay, we will escalate your dissatisfaction to the carrier for improvement. Have a nice day, the France Trampoline team.
Material quality is TOP and deadlines respected
A shock trampoline! My 15-year-old son, quite tall and sturdy, does flips in it without anything moving. However, expect a long assembly time. Those who want something solid must be prepared to spend time (and money). No regrets at all.
Good
Nothing to report. Very satisfied
The provider is very good