Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....
Order took a very long time to arrive.
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
The period (in full confinement) was not very conducive to an order but it was successful. Thank you
It is very satisfying to find spare parts for a trampoline purchased four years ago. And it is also very satisfying to discover that the quality of the spare parts is just as good, if not better, than the originals. The delivery was quite fast and delivered by a serious and friendly carrier. I recommend France-trampoline to my acquaintances likely to buy a quality trampoline.
good
very good product of very good quality
Ok
The person I spoke to really took the time to explain to me, my children are very happy.
- everything went well - no stock at the time of the order but there was an email to explain the reason to us.
Very good!
Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
Nothing to report, product conforms to the description. Delivery within the indicated deadlines at the time of order.
a bit long delay
RAS
Order arrived very quickly, in accordance with the description. Good quality cushion.
RAS
perfect nothing to add
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
In trust!
Everything is ok
Nothing to complain about, the wait was long but justified given the health crisis. Moreover, I have always received a response to my questions. Thank you
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
Too bad for the delivery delay, 2 months after the order, so arrived after the summer.
Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced delays in restocking and extended delivery times. We have made sure to update our delays on our site as soon as possible, but unfortunately, we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
Very good
Delivered on time and quality product.
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
Excellent!
Fast delivery and product perfect to expectations!
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
Very good product, conforms to the request. Solid. Very good value for money. Installation ok
Delivery problem. No way to contact the delivery company...
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at contact@france-trampoline.com. The France Trampoline team.
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
perfect
Compliant with the description. Fast delivery.
Top thank you
very good, immediate
Very friendly staff, attentive and good advice.
Perfect, order sent quickly
Perfect; A missing arc was resent within 8 days
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
Perfect
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at contact@france-trampoline.com. The France Trampoline team.
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.