Very good product and made in France 👌
Products not quite compliant. Delivery times not respected
Hello and thank you for your feedback. We are indeed experiencing longer preparation and delivery times than usual during this summer period. Thanks to your feedback, we have already reported this information and will work on this point to improve our services. Have you been able to confirm the compatibility of your spare parts? If not, please feel free to reach out to us at contact@france-trampoline.com
Very well seen
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
this order follows a defective order that caused an accident
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at contact@france-trampoline.com.
Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order
GOOD
qaa
Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++
A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline
Order delivered according to the instructions and on time. Serious and professional service. Thank you
fast and efficient service
Good quality of plastic and metal structure. Easy assembly.
Item conforms to the description. My 2-year-old grandson is having a blast!!
Anchoring kit not suitable, straps too long???
The service is adapted and conforms to the order. The shipping date was delayed but well received.
Fast delivery, perfect trampoline mat and easy to reinstall!
Very satisfied with the order. Very good product to recommend without hesitation.
Delayed delivery due to stock shortages due to covid but ultimately arrived well before, my children were able to enjoy it a bit before the start of autumn, super trampoline of very good quality I do not regret my purchase
Conforms to my expectations.
Order placed at the end of March 2020, still not received by the end of September 2020...
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
Perfect
Very good except for the delivery which took 4 months a bit long thank you anyway
Order conforms to the request. Good quality-price ratio
Quick order tracking, delivery times respected. Good description of the trampoline that perfectly matches our wish. Nice to be able to download the assembly instructions with the order.
Great! Nothing more to say.
Spare parts conform and fast delivery
A really pleasant and efficient customer service. Spare parts available 7 years later. Good quality material, really very satisfied.
excellent service, quality material and very competent staff. In short, a trustworthy company
Very good quality product, attentive staff (email and phone), service and advice.
Quality trampoline, meets my expectations. Delivery time a bit long
Order arrived two months early! Because the stock was depleted, and the health crisis caused delivery difficulties. We are very happy to have trusted France Trampoline once again.
Nothing to report. Perfect
very good
Each part of my trampoline is available separately. That's great.
good service. but delivery difficulties: significant delay presumably due to the current health situation
Very good, serious and trustworthy
Very good contact and responses from your headquarters, but difficulty in delivery by the carrier: he never called the phone number provided that could have allowed him to quickly find the delivery location (the address does not appear on the GPS). Without GPS, no salvation....! But 6 months after the order (diameter error during this order of protective net), we have what we need for next summer...
Well advised by France Trampoline
Comment
serious and attentive and quite fast
good
Good services.
Very nice quality.
Several months of waiting... Certainly the coronavirus passed through there, but I had to make all the efforts to get regular updates!
Hello and thank you for this feedback, Indeed, due to the health crisis we experienced supply delays and extended delivery times. Despite a reduced workforce, we did everything possible to update the deadlines on our site and contact our customers. Unfortunately, we were not able to contact each customer individually and we apologize for the inconveniences caused. Thank you for your trust. The France Trampoline team.
Perfect
good
Quality product. Easy to assemble (I am a small woman and I installed it alone) but you need more than 2 people to tighten the cable completely. The kids are happy to play on it all day long.
No problem
very responsive.