Very good quality of the zip line. The children and adults love it. The delivery was very fast and without problems.
very good
Perfect, fast despite the confinement issues we all had.
Perfect except for longer than expected delays not specified on the order
I recommend this site for purchasing a trampoline.
The delivery was a bit long, probably due to COVID-19
The delivery time was very bad and no gesture / apology from the team.
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).
nothing to report
Good after-sales service
Very fast delivery
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
The product meets my needs, but the delivery time is really very long.
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team
listening service, quality product and responsive after-sales service.
Fast order and delivery. Very good quality products
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at contact@france-trampoline.com for any further questions. The France Trampoline team
Very good quality trampoline, easy to assemble. Delivery time a bit long but we knew this at the time of ordering, COVID probably didn't help...
Fast and careful delivery
***
Very good quality. delivery ok
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at contact@france-trampoline.com after testing the material. Thank you for your trust, the France Trampoline team.
Product meets my expectations
Durable jumping mat as well as the springs. Long delay due to Covid. Very good follow-up from France trampoline
the information service is of quality as well as the order tracking. Very satisfied and my children too
Great trampoline nothing to compare with those found in all sports stores. Excellent value for money
the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company
friendly and competent
Fast and impeccable after-sales service.
Very good, with covid, extended deadlines and order received in several parts. We should just be informed during the order if the deadlines are extended Thank you in advance
very good quality and very serious (a bit long wait for restocking spare parts)
Serious
compliant with the request
Very good quality trampoline, and many details in the finish justify the higher price compared to those sold in the large sporting goods store that comes to mind first, the one with the blue and white logo. Order deadline (delivery in June 2020) respected despite the Covid crisis, and assembly (with two people) without particular difficulty contrary to what we have read in some reviews. In short, nothing to complain about regarding the supplier and the item.
Order for a mat because the other one did not last. Order placed quickly. Delivery too long
Fast delivery despite the current context Contactless drop-off in our garage
Very good telephone reception. A professional company. The trampoline is true to its description.
Very good quality material, top after-sales service, nothing to complain about
Perfect service, delivery a bit late
Very serious site to recommend with complete confidence Thank you
Excellent material, combining safety, reliability, comfort. Order tracking and shipping without any problems.
Very satisfactory advice and order. Delivery made within the announced deadline. Products well packaged and of good quality.
*****
excellent service. serious, responsive and honest company.
Quality product, we received the first package on the scheduled date. The cover was missing, I contacted customer service, quick and effective response. I recommend
Very good quality incomparable with other trampolines. The price is worth it.
good advice
Top product with a great impression of solidity
Order placed for a trampoline jump mat and I received the wrong mat twice.
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
The after-sales service was very very quick and effective.