Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
Very good service, by telephone and using the site.
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
Very good quality jumping mat.
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
I recommend. Fast delivery, super quality.
Listening and very good advice.
I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.
Very disappointed with the net that raises the mat.
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.
Very good quality product, I recommend it to everyone.
Very good product. Very attractive site.
Good service
I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.
Delivered on time.
Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.
Very good phone contact, person in customer service
Deadline respected, quick and clear response to my questions by email.
Quality and fast services
Good product. Quality trampoline. Satisfied with customer service.
Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.
French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
Despite the circumstances, very good service and product
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
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Product meets my expectations
Very good quality merchandise, very long delivery times
Very good contact and attentive
A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.
Beautiful trampoline, sturdy.
Delivery on time, good quality product.
The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.
Order placed during the lockdown. Delivery respected. Top product quality. Thank you.
Order of springs for our trampoline purchased 5 years ago... and we are still very happy with it. Aside from a small wait related to stock, nothing to report on this order. We really recommend the quality and seriousness of France Trampoline.
Fast respect for deadlines and as always great material quality.
Perfect
super delivery, fast, friendly delivery person, product arrived without the packages being damaged, delivery is always done the same day and almost at the same time. So great, I would like other companies to use this provider, I would have received my orders on time and in better condition.
Good despite the announced delivery delay
Very good quality products, always reliable for several years.
ras
Very responsive customer service that immediately canceled a double order placed by mistake. Delivery on time. Product conforms to the description and of very good quality. Assembly is quite simple.
Quick and clear phone response.
Thank you, always listening to customers.
Article of very good quality and received before the expected date
The products are good but the delivery time is too long. So far I am still waiting for my order.
Hello, we are surprised by your comment because after checking, your order was indeed shipped on July 2nd and delivered on Monday, July 6th. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
Trampoline of very good quality that makes our son happy. Small downside on the delivery times since it was supposed to arrive on June 30th (before his birthday), then finally shipped on July 2nd (the day of his birthday) to be available for delivery 10 days later. The surprise effect was not quite the same...
Product satisfaction