The net I bought is almost perfect but we can't close the zipper as it is missing at least 30 to 40 cm even when pulling very hard
Good product conforming to the request... The delays were long but they corresponded to what was announced... so no worries
Quality trampoline. Fast delivery
Very good product quality. Easy to assemble and clear instructions. Following an error on my part, very good responsiveness from the after-sales service.
Quality products, good communication, but delivery delay due to a stock shortage.
Simply delighted!
Product in line with my expectations.
It's exactly what we were looking for. Thank you.
Good product, but the assembly instructions are not clear at all
Despite a problem upon receipt of the package (plastic cut), very good contact with customer service and replacement product sent.
Honestly, impeccable site, a super quality trampoline... everything is great, maybe just the delivery time a bit long but announced on the site, well the ladder as an option on a trampoline at *** euros is a bit stingy but I highly recommend France trampoline forget about ***
Good service
Product conforms to the description, arrived before the expected date to my son's great joy. The manual is not very clear, prefer the explanations on the website.
Product that seems to be of very good quality overall, to be confirmed in use. No issues for about a month despite intensive use of the Zip Line by our children... Easy and quick assembly, in accordance with the provided instructions. I highly recommend this product.
Very good service, even for a shipment abroad (Spain)
Delivery on time. Excellent quality product for total safety. My grandchildren are delighted.
Thank you for the follow-up on all your trampolines, even older ones, as we were able to change the surround, too TOP.
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at contact@france-trampoline.com? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
I am very satisfied. A very good product, in line with my expectations. The only downside is the manual which is not precise enough.
Very satisfied with the product, the quality is there, meets my expectations. The delivery time and tracking were perfectly respected. The assembly instructions are not always very clear, but with online support, we manage to figure it out.
No issues, deadlines respected, high-quality product. It was an expensive gift but we know why: happy children.
Perfect
Late delivery due to COVID-19 but in line with the initially planned date. Easy assembly. Good quality trampoline.
High quality article and top customer service
A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
A competent and very friendly staff who helped me order the right product.
Good product
Very good, nothing to complain about, except: perfect.
Perfect
Perfect
Perfect
Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.
Very good quality, small issue at delivery as some springs were missing but were sent back immediately
Delivery times too long for items that were in stock
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
***
Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)
D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics
Perfect! Quality material. Fast delivery.
quick and complete service
The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.
Perfect as usual (recently purchased a roof to improve my trampoline)
very good product
I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you
Very good
Very good advice from the salespeople, very good quality product. Delighted
very good provider
Good service
Very good quality product but COVID greatly extended our delivery time
Very good service very good product
product error due to poor analysis
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at contact@france-trampoline.com so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team