Top-notch both for product quality and after-sales service. I recommend it +++
Order ok
Overall good quality and good customer follow-up. However, the small plastic parts of the trampoline are fragile. I had a problem with a part of the ladder and now with the tensioners under the trampoline. It's a shame because we bought French to avoid this kind of inconvenience.
A few small issues related to the carrier but quickly resolved thanks to a customer service that is easily reachable and responsive. Thank you.
As I ordered without being at home, I relied on the information present on the site, however, the size of your springs has changed for the Ovalie and I ended up with springs that were too short... exchange made without any problem, long delays to my taste but for a health crisis period, probably normal.
Delivery time too long.
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
Goods conform to the order. Well guided during my order.
Quality products, competent staff
Very good at all levels
Great site with good quality products. I just bought some small accessories to restore my trampoline. They have a very good customer service as they offered me some products that I needed to replace. Highly recommended.
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
Fast shipping and conforms to our expectations. Quality product.
delivery quite fast during the COVID period. Impossible to reach you by phone but that is normal given the period. This led to an error on my part regarding the order. Didn't have time to make a return because too many professional activities. Otherwise, the quality of the products is there.
Delivery always conforms, deadline respected, quality of products
Trustworthy site, serious, well-packaged and fast shipping
Good service satisfied, except regarding the delay (a bit long)
The products are of quality, and it's very convenient to be able to order parts individually.
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
Very good product
Purchase advice via email, fast order and delivery, quality product as usual.
Ras
fast, efficient,
Product conforms; very good quality fiberglass. Only the delivery time was too long but it is true that the period was heavily disrupted
Trampoline net OK in all its forms but the time to receive it was endless surely due to COVID
RAS
Very happy with the site. Our trampoline was ordered on this site a few years ago. We were satisfied. We recommended used parts that we easily found on the site. The delivery arrived within the indicated time.
Speed in processing the order and shipping
Quality trampoline, good finishes. Delivery delayed due to confinement but we were warned. Very satisfied with my purchase
Very fast delivery despite COVID, quality product, the children are delighted. It's a shame that the recommended 8% slope for cable installation is not indicated on the site in the product description; I couldn't install it where I had planned. On the other hand, I noticed a small defect on the multi-strand steel cable, one of the strands is folded over itself for a few millimeters. I hope this won't affect its longevity (I took a photo). I would have liked to make a complaint to have it exchanged but the children were too impatient...
Material conforms and of good quality
Trampoline delivered a few days late. Problem with the jumping mat: one strap was damaged and gave way after a few minutes, at the level of the triangular attachment that connects to the spring. The mat was changed quickly, without a message, little note, comment... But it arrived quickly and without hassle :-) ... We also ordered a cover, and it is already quite delayed!!! :-(
Purchase of the zip line, easy assembly, seems to be of good quality.
I recommend.
Product broken after the second use.
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our Slackline Strap. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at contact@france-trampoline.com so that our customer service can take over this file, implement the warranty, and send you a new strap. Best regards, the France Trampoline team.
Product conforms to the seller's explanations. Very relevant advice from them. Very happy with our purchase.
Great.. good quality. Satisfied with this seller. I highly recommend it.
Product corresponding to my expectations of good quality. An assembly manual would have been welcome...
Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our zip line. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at contact@france-trampoline.com so that our customer service can take over this file, implement the warranty, and send you a new zip line. Best regards, the France Trampoline team.
Very serious throughout the ordering phase despite the health crisis, very good after-sales service and very high-quality product.
Trampoline arrived in good condition. It is of good quality.
Phone information provided kindly, precise, answers to all questions, comparative arguments, advice. Company recommended by a user and that I also recommend.
Deadline respected. Product conforms. Easy to set up.
Very good quality.
User-friendly website.
Quality material, sturdy and aesthetic. Delivery in a reasonable time.
Very good quality trampoline. Easy to assemble and very good after-sales service.
Super quality, super sturdy, I really recommend it, I do not regret my purchase.
good quality trait
The order, despite a restocking delay, went very well and I even received the trampoline early. Very satisfied with the order and the product, I recommend you.
Very good service.