Very comprehensive and efficient customer service. Very pleasant staff. Quality material... Nothing to complain about.
Good product.
Order placed during the lockdown so a delivery delay was expected, 6 weeks after the order we were delivered. We would have appreciated having some information during this period, I even sent an email that went unanswered.
Hello, thank you for your feedback which we take note of. Indeed, we regret not being able to inform each of our customers individually during this particular period of lockdown and then deconfinement that we have just gone through. Our resources themselves were limited during this period, making it impossible for us to inform each customer on a case-by-case basis about the expected delivery delays on orders. We apologize for this lack of information, but we are pleased to know that you received your package. We wish you very good times on your trampoline! The France Trampoline team.
Good quality and product received quickly.
Excellent trampoline and perfect delivery
Quality product! Arrived within reasonable time during confinement. They respond to every message I left them during the day!! Very happy to have ordered from them!! I highly recommend!! Thanks again to France trampoline!!
Installation a bit difficult at the tensioners but excellent result and great purchase.
The product is compliant and of quality.. However, the delivery did not go as planned... no contact from the delivery person to define the delivery day.. being a merchant I had to call customer service twice to be sure about delivery details.. which is not very serious either but I had to organize myself on the spot... too bad
Delivery too long
Good phone listening that allowed me to find the part easily
High quality trampoline, received on time, nothing to do with those found in supermarkets like Decathlon. Not very easy to assemble but once installed everything is perfect.. I highly recommend France Trampoline.
Very happy with the trampoline, however the anchoring kit is of mediocre quality, especially the straps, one broke while tightening it by hand, I dare not imagine the day when the wind blows at over 100 km/h
We have had our trampoline for 10 years, we have bought several nets but the last one was not of the same quality as the previous ones, the attachments keep coming off, let's not talk about the edge of the trampoline. The first time we change it in 10 years which is quite good except that this one will not last 10 years for sure.... lower quality, we are disappointed with the accessories we have to repurchase, trampoline at this price...
Hello, thank you for your comment which surprises us, as our customers are usually very satisfied with the quality of our products. We understand that you encountered difficulties in fixing the attachments at the bottom of the net that allow it to be secured to the trampoline frame: could you send us a photo of your installation so that we can ensure that there was no problem during assembly, or that you did not receive defective parts? Furthermore, regarding your protective cushion, the materials have evolved in recent years, the impression during installation may be different from your original cushion, however, we assure you that this new cushion will provide you with the same level of safety as the old one! Do not hesitate to contact us for any questions. The France Trampoline team
Very good
Very good quality
Perfect
My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.
Hello, First of all, thank you for taking the time to leave us a comment. Indeed, after checking, your package was damaged during delivery by the carrier. The pallet had to be returned to our warehouse so that we could verify it before proceeding with its reshipment. Unfortunately, these procedures take time and we are sorry for this additional wait to receive your order, a wait independent of our will and which we sincerely regret. Please know that we are doing our best to get your package to you as quickly as possible. We will get back to you very soon to inform you of a new possible delivery date and we renew our apologies for these inconveniences. The France Trampoline team
Very good
Very difficult assembly, the instructions could be clearer
Part not available on the day of the order but deadline respected
Very good. Product corresponds to the order. Thank you
Very good site
Very good quality trampoline. Excellent customer service as one package arrived open during delivery, several parts were missing and they were quickly resent. Thank you
Very responsive and professional.
Good quality, easy assembly, just need to have several people to properly tension the cable
It's a shame that we have to wait two months to receive a product!!!
Very good product! My kids are fans!! Delivery time a bit long, but due to increased orders.. very good advice over the phone! Highly recommend! Plus, very good quality, nothing to compare with public trampolines!!
Excellent product! Customer service is attentive! The children are delighted and so are the adults!!!
Nothing to say Delivery well organized with the driver. Easy assembly
Fast delivery and very good product.
Very serious. Spare part available several years after the purchase of my trampoline
Nothing to report except that I ordered a spring and the trampoline ladder in a second order, I placed this order at least a month ago and I still have nothing or any information; it's a bit of a shame
Great, nothing to say.
Jump'up 250 material and delivery: everything is OK
very good sturdy trampoline, the kids love it!!
Quality product delivered on time as expected despite the health crisis. Quick response to emails. Very good overall service.
Shipment in accordance with my expectations. High shipping costs DPD, over *** euros.
Reactive. Very kind on the phone - good quality product.
Product ordered during confinement so arrived quite late but very satisfied with our purchase, good quality-price ratio and easy to install
Excellent service from France Trampoline. Trampoline ordered during confinement and arrived before the date indicated on the site. Quality trampoline, sturdy and easy to assemble. I recommend!
Instructions not explicit enough; too early for a product evaluation
Hello, thank you for your comment! We look forward to your impressions after trying your trampoline! The France Trampoline team
Very good. Received quickly
Perfect, I recommend
A smoothly conducted order!
Very good responsiveness and very good customer support
Good product, good order tracking, perfect, thank you
What I didn't like is really the unavailability of the items because they are accessories that are not complicated, like a shoe rack or the small ladder that can be found everywhere else and the waiting times are over 2 months so one shouldn't take advantage of that. On the other hand, there are no promotions or discounts on the amount of my order that I paid in advance.
Hello, thank you for taking the time to leave us a comment. Indeed, following the very particular period we have just gone through, our restocking has faced uncertainties that have unfortunately impacted our stock levels. We are currently facing stock shortages on a large number of references in our catalog, including the shoe rack and the access ladder to the trampoline, which are in high demand. We sincerely thank you for your patience and remind you that you can naturally cancel your order upon simple request. We remain at your disposal, the France Trampoline team
Very good welcome. We are completely satisfied with the quality of your products. We just changed the protective net of our trampoline purchased from you 11 years ago!
Good quality material and delivered quickly. More accessories would be needed to fully use the 15m available.
Excellent quality. Very nice solid trampoline.