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Very well! I called to reassure myself about how to install it. Very professional help by phone, material received quickly. Very easy to set up. It's great. Guaranteed pleasure for the whole family. Young and old alike.
ABSOLUTELY PERFECT AT ALL LEVELS!!! and this despite the COVID 19 crisis, WE ARE DELIGHTED and highly recommend your site
Very good
Order conforms. Customer service attentive and responsive.
Delivery time too long
Hello, thank you for your comment. We apologize for the delivery times observed during the health crisis and then the deconfinement. Our supply times, then preparation and delivery have been heavily impacted by national logistical constraints. We have tried to do our best in a particularly difficult context and sincerely thank you for your patience and trust. The France Trampoline team
Very good quality product, perfectly matching our wishes, fast delivery despite the complications of confinement.
Product ordered perfectly conforms in quality and in favor of safety
Fast despite the context
VERY GOOD
Very good telephone reception from the person in charge of customer relations.
very good service, impeccable delivery time, everything is perfect
meets our expectations
Very good product.
No other words than: Perfect!
Clear order and follow-up. Fast delivery. Good quality product.
Always very professional and quality product.
Ras
Very professional. Quick processing of the order as well as the reception of our purchase which is also of beautiful quality.
Product in line with my expectations
Product in line with our expectations, fast delivery despite the lockdown, very good.
Great product, deadlines respected, good buying guide! Thank you very much
Very good
Services and delivery without surprises.
Good product
Good advice and quick response from customer service. For info, my trampoline is not of your brand and without the advice, I would have ordered a protective cushion that was too large
Very good
Excellent service
Quality product and fast delivery.
The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team
Nothing to report
Nothing to report
Well-made assembly instructions and available customer service.
There was an order error, I received the package of another person. I had to wait.
Hello, we are sorry for the problem encountered during the preparation of your order! This is a situation that happens extremely rarely, but unfortunately, you experienced it. We apologize for this error and remain at your disposal for any questions. The France Trampoline team
We were delivered on time... However, the address, which was incorrectly stated, had not been corrected... and the delivery person was relevant....
The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....
Hello, and thank you for taking the time to leave us a comment. Please feel free to contact us at contact@france-trampoline.com, we will be happy to offer you a commercial gesture to thank you for your trust and loyalty! The France Trampoline team
Top-notch after-sales service. Quality material. I recommend it without hesitation. I had a small issue with a part during assembly, the replacement was done easily and quickly. Excellent.
Quality product, ultra-fast delivery
Product conforms.
Fast delivery time. However, it is a pity to have to request the assembly instructions after delivery. It could have been included with the product or more ecologically, via access on your site.
Very good service. The trampoline meets our expectations and is very sturdy. However, we fixed the legs in concrete because we have a lot of wind. Perfect!
Quality product, fast delivery
One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.
Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team
Good
Excellent product. The protective cushions disintegrate much less quickly than those from China. Sure, it costs more, but I return to France Trampoline for the quality!
Very good
Quality product, fast delivery... the best of trampolines
Nothing to report, everything was perfect
For the order, everything went well, this is the second time I am renewing accessories for our trampoline, but I am a bit disappointed with the evolution of the quality of the products received, especially for the perimeter net as a whole and the new system for fixing the peripheral mat, but you can contact me to discuss it, I am at your disposal. Best regards. ***.
Hello, and first of all thank you for taking the time to leave us this comment. Regarding the perceived quality of the net, it does seem thinner because the material of the net has evolved over the years as you have noticed. However, we guarantee that the quality and resistance of this net have nothing to envy from the model you had until now on your trampoline. Please do not hesitate to get back to us for any questions, we remain at your disposal. The France Trampoline team
The spare parts for my trampoline met my expectations.