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Item ordered during the lockdown with a delay of one month before the announced reception (no issues) however the delay was extended by an additional month and a half, we can understand given the health crisis but a commercial gesture would have been appreciated
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team
Services nothing to complain about, top delivery, order a bit long but arrived on time.
Just bravo for your professionalism and especially the quality of your products. Trampoline received within the expected deadlines at the time of order, even slightly earlier.
Very good.
Not satisfied.
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at contact@france-trampoline.com. Best regards, The France Trampoline team.
Good advice and availability both at the time of ordering and during follow-up.
Very good.
Excellent, the support helped me well in choosing the spare part model. It's nice to have a real customer service. Trampoline purchased from them 10 years ago, it still delights the children.
Very good advice provided by email to guide the purchase in the most pragmatic way possible.
Quality product very easy to assemble even for a DIY novice!
Correct and quality product, but the spring braking system is undersized for this 45 m zip line. You indicate that the max slope is 8% (the elevation is therefore 3.60 m) and that the max weight is 110 kg. The energy that the spring must be able to withstand should be: 110 X 9.81 X 3.60 = 3885 joules. However, the spring is completely compressed at 700 joules, which is very insufficient.
Satisfied.
Product compliant but very complicated attachments to install.
Very satisfied.
Quality product, deadlines respected.
The product meets my expectations and I have no regrets about paying more than the trampolines on the market.
Good performance.
Good service.
Quality material very appreciated by the many users!
Very good product, delivery time a bit long.
In line with expectations. Delivered before the initially scheduled date.
Very appreciated and efficient telephone service; perfect order tracking. The only downside was the very mediocre service from Mondial Relay; I strongly suggest changing delivery providers.
The product reflects the company and its staff...excellent
Parts ordered, after being well guided on the site, on a model that is not very new, well received. Perfect. The only downside, my account had been deleted and yet I continued to receive ads/promos.
Great product. Very long delivery
I have called on your services several times and it went very well. Thank you
good quality item, long delivery times.
Extended delivery time without communication
Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team
Very good service
Happy with my purchase
Very good site with very good quality products.
Nothing to complain about. Compliant with the order
Very long delivery
Excellent advice and very serious after-sales service
Courteous welcome, great responsiveness and efficiency in dealing with my problem. Delivery time respected. Nothing to say!!
Order placed easily and waiting for delivery
The product meets our expectations and the delivery was quite fast!
Quick order, clear site.
4 stars, because just a size error in the jumping mat.. The second shipment was long..
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.
Very fast delivery, quality material
very good to recommend
I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: contact@france-trampoline.com Best regards, The France Trampoline Team.
Very good.
Great product, team present despite a difficult period, I recommend with my eyes closed
A little long on the delivery. The date announced at the order was not respected.