The zip line + ninja course pack is very satisfying. The products are of good quality and usable for both small and large.
Very good material. Delivery the day after the order, during the COVID-19 crisis, I didn't even believe it.
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
Great product! The kids are having a blast...
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address contact@france-trampoline.com.
Very good quality trampoline
Quality services and products, I recommend.
Long delivery time
Hello, Indeed, due to the health crisis we experienced supply delays and extended delivery times. We kindly ask you to accept our apologies for this inconvenience. Please know that we did everything possible to quickly update these deadlines on our site. We sincerely apologize for the inconvenience caused. Thank you for your trust, the France Trampoline team.
Quality trampoline despite a manufacturing delay with a delivery that was postponed 3 times.
Large Apollo trampoline suitable for sports use by an adult-sized person: stable and solid structure; springs and jumping mat allow for great rebounds; high and solid safety net but fragile in some points (entry, carbon fiber arches). The quality of the materials is good, except for some plastic parts and a few points of fragility of the net. After 3 months of use, the pleasure is still there. The few problems encountered are: - the plastic hooks to hold the protective foam around the jumping mat break one after the other. - the zipped entry of the net threatens to tear quickly as it is not designed for a medium/large person - the carbon arch that holds the net up is very difficult to install and quite fragile - the net is very difficult to install - at least 2 people are needed but preferably 3 or 4 to properly install the trampoline. - leaves and anything that flies in a garden is likely to get stuck between the protective foam and the net: difficult to keep the edges of the jumping area perfectly clean. As for the supplier, the advice over the phone is wise and an impression of seriousness and professionalism emerges from the exchanges. As for the website, one can regret that the status of the order does not evolve after the order has been placed (in other words: no provisional tracking of the delivery which is annoying because one must be present on the day of delivery).
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
I ordered a trampoline over 10 years ago which I was very satisfied with, both in terms of product quality and after-sales service, and I have just renewed the experience to offer one to my children who have now become parents themselves.
Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...
Perfect. Completely satisfied with the product.
Very fast delivery
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
Order placed as part of the after-sales service which is very efficient and effective, and does not hesitate to satisfy the customer, even for products that have exceeded the warranty.
Great
Super trampoline. However, I still haven't received the ladder.
Very satisfied with my order. The product is of very good quality. Fast delivery. I recommend this site.
Fast and efficient delivery, products conforming to everything we have ordered on this site which I recommend.
The springs suit me perfectly. Fast arrival and without issues. Careful packaging.
We have not received our order!
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at contact@france-trampoline.com to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
Very good quality of listening from the people I spoke to online.
No issues
Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.
The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.
Order met my expectations, delivered on time.
Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...
Fast delivery and met my expectations.
excellent product, conforms to the presentation on the FRANCE TRAMPOLINE site
Very good product
delivery time a bit long
very good
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
All good, no issues.
Fast delivery, easy order, product okay
Product conforms to the description.
Good product but delivery time too long.
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
Fast delivery and quality zip line, no issues.
well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.
satisfied
Satisfactory item. To see if it lasts over time. Perfect delivery.
Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.
7 out of 10
Hello, thank you for this comment! Please feel free to give us more detailed feedback at contact@france-trampoline.com so we can achieve a 10/10 next time. The France Trampoline team.
Very satisfied with the France trampoline service
Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
Very good follow-up of the order