My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or remarks. The France Trampoline team
Very satisfied with the product,
Great products, too bad the delays are so long but it's worth the wait.
The products and services are very satisfactory.
Long delivery but warned in advance and good follow-up afterwards
Great service. They took back the first product I ordered incorrectly to send me the right one, all for free and in a short time.
Delivery time way too long.
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team.
Supply delays were way too long. Had to follow up by phone.
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team.
Robust product, meets my expectations. I asked a technical question on the answering machine, I am still waiting for a response. In a month and a half, I think they had time to listen to it. So I solved my issue by myself.
Everything is in accordance and one can only be satisfied; Bravo France Trampoline!
Lack of communication when there are delivery delays.
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team.
Excellent quality material. Quick and easy installation. Delivery a bit long but acceptable given the circumstances. Personalized follow-up and very appreciated advice.
Delivery time greatly exceeded
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at contact@france-trampoline.com for any further questions or remarks. The France Trampoline team
Good quality product!!! 100% trust
Very good product made in France. A problem-free delivery. A well-documented installation. Bravo!!!
Product conforms and of quality. Good customer relationship, I was informed after the order that the product would be available a month later, with the possibility of getting a refund. An email then informed me of the actual availability and then of the shipment. Serious seller.
Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to contact@france-trampoline.com? In the meantime, we remain at your disposal. The France Trampoline team
I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your safety net. In order for us to assist you with the installation or replacement of your net, could you please send us some photos of the problem encountered to contact@france-trampoline.com? In the meantime, we remain at your disposal. The France Trampoline team.
Very easy to assemble and the kids love to play on it! We are on our second one, the Velcro didn't hold after about 1.5 years of use.
The advisor was very attentive. Ordered on Monday morning, normally 5 to 6 days for delivery and I was leaving at the end of the week... your advisor told me: "send me an urgent message with your order" and I received the package the next day!! Thank you for your responsiveness and the professionalism of your advisors. I can only recommend this site.
Excellent. The person I spoke to on the phone was attentive and very responsive to meet my request.
Listening staff, available for advice. Quick management of the order and its shipment. Packages always very well prepared.
Competence, welcome, efficiency.
Very good trampoline. A bit long delay, maybe due to COVID. Delivery service in our area is terrible. Impossible to reach them to schedule a delivery, I had to go there myself. Finally, now it is set up and the kids are enjoying it. I recommend France Trampoline without any problem.
I had no issues.
very good, nothing to complain about.
Top quality trampoline, nothing to do with a ***! A slight defect on the net, one email and 2 days later I had a new one.
Very good
very good material
Late delivery in advance and delayed without warning, new information received only after complaint
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at contact@france-trampoline.com for any further questions or comments. The France Trampoline team
Very good site, delivery within the deadlines, the product is great
Delivery within the deadlines. Product conforms to the order
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to contact@france-trampoline.com? In the meantime, we remain at your disposal. The France Trampoline team
One remark, I was given a delivery date and I was going on vacation in the 3 days that followed... the order therefore did not arrive on time. I could have organized myself differently if I had known. Otherwise, response to the email was quick. Very good overall
Serious company, easy site and good order tracking
I purchased an Octopulse 430 Trampoline. It has been a month since I installed it. It is incredibly robust. The finish is impeccable. The height of the jumps is significantly higher than the models I had already tried. This is a product I highly recommend. Thank you France Trampoline
Bravo for the follow-up of the parts, I was able to repair my trampoline
From advice to ordering to delivery, we are fully satisfied with our purchase and the different contacts. We warmly recommend this company.
RAS
Hello Excellent
Very good contact by email, quick and reassuring. The zipper of the net is a bit fragile
Overall good. Delivery times too long.
On the site, you can find detailed information about the different models as well as several practical tips for choosing the model, assembly, and maintenance. Serious and complete
Product conforms to the original
Very good product. Easy assembly. My 12-year-old son almost assembled it by himself.
Very serious, trampoline of very good quality
Fast and efficient thank you
Good quality.
Fast delivery, great product!
Perfect.