Excellent service, fast delivery, good quality product and well packaged. We are not used to having such performance for products distributed in France. Thank you, keep it up.
Perfect 👌🏼
Very good product, satisfied with my purchase.
The delivery arrived well before Christmas, while the site announced delivery at the beginning of January. So completely satisfied.
Order delivered without problems very quickly despite all the current issues. The only downside is the difficulty in closing the zipper, we added a piece of strap to pull more easily, otherwise everything is perfect.
Very good
From ordering to receiving, we had no issues. We are delighted with our ninja journey.
Bravo, very nice quality for the slackline and the accessories, I recommend this site, bravo. Super fast delivery too.
We had a delivery problem (the package was lost?) but customer service reacted very well, and we received the trampoline on time.
Product corresponding to the online catalog, explanation and user manual very clear.
Perfect
Top
Fast and efficient.
Zip line that seems to be of very good quality, a perfect game! Notice well understandable.
Very good
the package was in very bad condition.
Hello and thank you for your feedback. We are sorry to read this. We do our best to take care of our shipments and hope that the products in your order have not suffered any damage. If that is the case, please do not hesitate to contact our customer service by phone or at contact@france-trampoline.com. Best regards, the France Trampoline team.
Order met my expectations, carrier was very average with no hygiene rules, I was supposed to receive it on Friday and I received it on Tuesday, supposedly he couldn't find my address on Friday! The important thing is that my grandchildren got their Christmas, I will communicate your perfect site, best regards
Very good advice and a wide choice of spare parts. Very helpful sales advisors. Perfect!
Good
Very good quality of materials
Top customer service! Responsiveness, well done
PRODUCT COMPLIANT
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
Correct
Of good quality
Perfect service by phone. ***
Good
Clear site, friendly and satisfactory phone reception and response, delivery of the ordered product in accordance with the expected deadline, that's it for the order; as for the product, the quality seems good, installation was easy and the current use makes the young users very happy. Thank you!
Product of excellent quality
The customer service is very attentive and very responsive.
Precious advice from you in the search for a replacement tarp for my trampoline.
Good product
The elements of the slack line and the zip line are of very good quality. The packages arrived on time and very well protected. The family is happy with this purchase
Very high responsiveness.
Efficient and fast order and delivery. Kids thrilled with the basketball hoop! Perfect!
Very good delivery. The assembly document lacks precision, especially for assembling the legs and crossbars which is a technical step... Once assembled, we are completely satisfied with the trampoline, however, we find the protective cover unsuitable and impractical.
Good product that fully satisfies us
Simple assembly, one difficulty with the elastics to hook the protective mat over the springs. And the Velcro of the safety net that doesn't hold.
The assembly was tedious. I think you can improve the assembly instructions.
Good material, very good delivery
Santa Claus brought us a zip line and we are absolutely delighted with our new outdoor game. We slightly underestimated the launch height and will need to set up a platform, but other than that everything was perfect. Customer service was very attentive, available, and gave good advice. Thank you very much.
Product is great. Fast delivery. Nothing to say.
Order delivered on time, well packaged. No mention of the country of manufacture of the Ninja course elements (unless I am mistaken). Blue net space between each 'rung' larger than I imagined. Lack of precision on the maintenance of the course during the year if it remains outside.
Very good
Perfect
Super product and very responsive. Fast delivery. All good, thank you
Good product received within the announced deadlines
Due to Covid, we did not receive the protective cover and winter is here....
Very positive. Videos on the site for help with assembling and disassembling the trampoline are very useful for putting on the protective cover. Easy to assemble but it's better to have two people for a diameter of more than 3 meters. Very good communication with customer service. High-quality trampoline: my children loved it as well as the adults, hence the importance of buying a cover to protect it during the winter. There are several possibilities for rainwater drainage that cannot stagnate; the wind does the rest of the work.
Ras