Good product; careful packaging; quick intervention; one complaint: the delayed delivery date due to absence was not respected (error by France trampoline or the carrier?)
Super trampoline, very good quality! My daughter is delighted.
Very good service, quality material.
Perfect no comments
Impeccable service. Very fast delivery time and very clear site for ordering. Perfect
Excellent service. Good packaging, easy assembly (done by one person). For an announced delay of 5 to 10 days, delivery was made in 48H with a reliable carrier within the delivery times.
Very good website. Shipping time respected. Very good quality material. Easy assembly and well explained. I highly recommend!!!
super responsive. Speed of delivery. Excellent
Really serious site. Everything was perfect until delivery. Really very satisfied especially since it was a gift and the delivery was made to my grandchildren without any problem!!
VERY SATISFIED: not only is the trampoline of good quality but also the customer service is reachable and attentive to you. Following a storm after a year of use, the trampoline was "damaged": torn jumping mat, 4 bent poles, torn safety net. To be sure to order the right parts, I advise you to call them: they are easily reachable, give good advice, and are responsive. If only all online sales sites were as professional!
Quality service, high-performance products, and delivery within the deadlines.
Easy to assemble. Just happiness for our children (while respecting the usage instructions). Now we have to see how it holds up over time.
Quality service, nothing to complain about. As usual, everything is perfect.. From start to finish.
The trampoline, the shipping, the assembly everything is very good. The kids are having a blast, no regrets so far for spending the price compared to more financially accessible competitors but with lower quality.
Package received 2 days after order; I received a call from an advisor who wanted to ensure that I had ordered the right product.
A customer service that calls to verify that the order meets the needs: hats off! Because I was not registered in the customer database.
RAS
Very good quality trampoline, fast delivery. Very competent and responsive sales service by email.
As part of the purchase of a replacement jumping mat, we had a very attentive advisor on the phone. He took the time to understand our needs and confirmed the choice we made after visiting the website. Fast delivery and within the announced deadlines. (3 days if I remember correctly) Quality product perfectly meeting the need. Recommended supplier without reservation.
Impeccable dimensions. The fact of calling back after the order to ensure the dimensions is an excellent service.
Very close to users, France Trampoline is serious, fast, and offers quality services.
Product that meets our expectations but it's a shame we had to wait due to a stock shortage but overall very satisfied
very good product
Completely satisfied from the order to the first uses of the trampoline. Easy online order. Very fast and efficient delivery. Well-packaged product. Relatively simple assembly and no issues due to the quality of the material. Both young and old are delighted!
Fast delivery
Very good service, from preliminary information to delivery: I had an issue with the warranty canvas, and the customer service was impeccable, canvas replaced in less than 4 days
quick delivery, product conforms
TB: the operator checked my order and offered me a product suitable for my trampoline. Thank you again
ultra fast delivery (24h)
spare part received three months later and not complete, I am asked to wait two more months, no news, it's up to me to call, no commercial gesture
Hello Sir, We apologize for the inconvenience caused regarding your spare parts. We were waiting for a spare part to make a single shipment as you requested, but a second part was out of stock in the meantime. We were waiting for the out-of-stock part to send you your entire order as you requested. Apparently, this was no longer what you wanted a few weeks after your order, and we sincerely apologize for this problem. The France Trampoline team.
Nothing to report
The delivery person does not ask for an appointment before coming, and the site to change the delivery address is unbearable
Hello Sir, We have taken your comment regarding the delivery of a protective cover into account. We are sorry to see that the Kuehne Nagel carrier's site does not suit you. However, you could have sent us a quick email with your request, and we would have forwarded your address change in a few minutes. Moreover, we clearly indicate that currently, only deliveries for a trampoline are made by appointment. A delivery for an accessory or spare part is made without an appointment. It is necessary to provide an address where someone can receive a package all day: either a workplace or a family member. The France Trampoline team.
Everything is perfect, easy and quick delivery. Top notch. Congratulations
A quality trampoline. Relatively easy to assemble and sturdy. The children are super happy. Quick delivery. The only small downside: for delivery, you have to be available all day (they do not give a time of passage).
There was a small hiccup with the delivery, it seems to be a communication problem between France Trampoline and the carrier. Otherwise perfect.
Very good. Always nothing to complain about!
Perfect service
Very good service despite a rather "expensive" shipping cost and carriers not always very friendly!!!
Good order tracking, products conform to our expectations, satisfactory products
We were warned that a gust of wind could damage our trampoline. We did not follow this warning. The next day, the trampoline was overturned, with some damaged parts. The following day we received a 30% promotion from France Trampoline to buy parts... Bravo, well seen.
very good
very professional. Quality after-sales follow-up and great listening. I will come back!! (this is already a second purchase for these reasons!)
Excellent service!
Very quick and hassle-free fabric exchange. Very good quality
Very fast service, the trampoline seems to be of very good quality, to see in use. I was advised by a friend who owns the same trampoline. The children are delighted.
The trampoline we bought last year is still in perfect condition. We ordered an accessory that was delivered quickly. No problem.
Very good after-sales service. Thank you France trampoline
Excellent service from information, to order, to delivery and after-sales service. Excellent product quality and thanks to the details before delivery, no surprises when the package arrives. Quality to continue. Thank you France trampoline.
fast shipping, serious and responsive company. quality products that last a long time. follow the installation advice closely (certainly the most important)
Perfect as always. The new net model is more practical and shows the desire to improve the product. Buy French!