Good communication on the phone, very friendly and efficient. Timely shipping, well-packaged parcel.
Quality of service and guaranteed professionalism.
Very good contact, fast delivery, quality material, absolute happiness for our two children aged 9 and 11
Nothing to complain about, good service, fast, efficient
Impeccable welcome. Very good quality product
Perfect after-sales service, fast, very happy with the trampoline. Very serious, to recommend. My daughter accidentally broke a plastic end, a phone call where I was asked to take a photo of the broken object and send it. 48 hours later I received the part without paying anything. Super positive.
The delivery was much faster than expected. Upon receiving the trampoline, one of the packages was damaged. We pointed it out to the delivery person, noted it in writing. By contacting customer service, the reception was very friendly, I sent them photos of the ladder that was bent... Within a few days I received a new one!! No discussions, no need to follow up multiple times... Really top-notch!!! The products may be a bit expensive compared to others but the quality of the products and the responsiveness are there... The safety net is great, it is perfectly taut even at the top... plus you can either fix it just at the edge of the fabric or after the springs... for safety and depending on the age of the children, it's a plus...
Very fast order processing. We ordered replacement parts after 5 years of intense use. After the first order, another part change turned out to be urgent. France Trampoline offered us the shipping costs. Thank you!
Good reception of our merchandise
Very satisfied
Satisfactory packaging and delivery. This trampoline seems to be of good quality compared to that of our neighbors and we will see in use. The drawings in the assembly manual need improvement for better understanding and to allow for faster assembly (it took us 6 hours with two people...) Very good reception from the after-sales service who quickly sent us 2 small parts that we had broken by tightening too hard. Our grandchildren (11 and 8 years old) are delighted with this trampoline.
Hello, We understand that some drawings may be difficult to grasp, which is why it is possible to contact us by phone for any clarification and thus significantly reduce assembly time. We thank our customer for this comment which will certainly help many others.
excellent service and quality
The trampoline arrived quickly, it is of good quality, no unpleasant surprises.
Always professional! I have been a customer for at least 5 years, and everything is always perfect, advice, delivery, well done!
Fast and impeccable service
Not yet received, given a date from and the people wanted to deliver before the date of our return. Delivery from Wednesday 26.08.2015.
It is indeed possible to specify a desired delivery date, which unfortunately was not highlighted by our services. Fortunately, delivery was ensured in the last week of August. We thank our customer for this feedback which has allowed us to improve our order processing service.
Excellent quality material, timely delivery. No problems to report. The trampoline is of a quality far superior to anything found in the 'large distribution'. Product to recommend!
speed
Fast delivery, friendly, quick, and efficient customer service
very good quality of products, trampoline and its accessories very well packaged. The staff is serious and keeps its commitments.
Deadline, quality, and service met my expectations.
We are satisfied with the chosen trampoline and received, everything is in line with our expectations. Before choosing, I asked for advice from the France Trampoline agents, and their advice was invaluable. The only downside is the time taken to receive the product.
Very good responsiveness. Excellent service.
Phone contact for information then order: very pleasant and competent person who advised me on the ideal trampoline for my sons. Very fast and punctual delivery, assembly a bit long and laborious but successful. From the first days, several plastic hooks broke; we are down to 6. I just contacted FT who immediately sends me replacement hooks with advice regarding a possible poor distribution of the net that could explain this breakage. Always very friendly contact. Very satisfied with this purchase that delights the boys.
Excellent availability (during the month of August) Remarkable shipping speed Very good advice
The product is of good quality, however, the plastic hooks for securing the protection around the mat are fragile and break easily (already 2 breaks).
very good site excellent value for money fast delivery
We are very satisfied. Only during assembly, a plastic support of the upper arch that holds the net broke. How can I get a new one? Thank you for your response.
Many spare parts available. Fast delivery.
Fast service, impeccable customer service, it's no wonder that in our street there are 4 houses out of 7 equipped with France Trampoline.
I ordered a Wahou 460 trampoline. Before finalizing my order, I contacted France trampoline 2 or 3 times for advice and additional information. Each time, the response was very quick and effective. I then received the package (waiting time a bit longer than expected but still fast). And we are all delighted with the quality of the material.
Very good service from France Trampoline: quality products, very fast delivery
Very fast and efficient
I ordered black caps and received yellow ones......
Hello Madam, We have taken your comment regarding your order for 3 Oxygen / Hip/Hop caps into account. We clearly indicate on the product sheet that the item can be either black or yellow. We did see your comment for black caps, but our preparation service prepared your order with the items in stock at the time of your order, and they were yellow. We apologize for this issue, but we currently do not have black caps in stock. If you wish, you can return your order to us, and we will refund you. We remain at your disposal. The France Trampoline Team.
Good quality product, assembly is quite easy once you understand the instructions. The jumping mat seems really too small at the beginning of the assembly compared to the frame but it retracts under the tension of the 84 springs! K+N road carrier very inflexible about appointments, you need to reserve a whole day.
Excellent handling of our order and great responsiveness. However, for the delivery, the delivery company did not contact us to set up an appointment. As a result, we were unable to apply your verification advice. However, we thank you for your professionalism and the quality of your material and services.
Solid material that meets our expectations. Trampoline just a bit difficult to assemble
Very good welcome. Quick response; Very good commercial sense attentive to the customer. Perfect
Excellent advice, and great product
We are very satisfied with the material received and its quality for the moment. To be seen in the long term.
Very good quality, significantly superior to the competition. Very helpful customer service. Fast and careful delivery.
Good quality and fast delivery
nice replacement item, very serious merchant, informs you and explains very well. very friendly. I recommend this merchant for purchasing a trampoline.
Very fast shipping but transport time too long (6 days).
Order placed on Monday; received the following Wednesday at noon. The mini-trampoline has been completely satisfactory since then. Excellent value for money.
No issues. Quick reception after purchase. Everything went well
very good communication: I had made a mistake in my order, I was contacted by phone for confirmation before sending
Good and quality product. One problem with the delivery time (8 days) and not the 72 hours announced. But we were correctly informed by the logistics company.
Correct without any problems..
Perfect experience, both in terms of commercial contact, logistics, and product quality