very disappointed with the delivery: no call to tell me when the delivery would be made contrary to the promises of the site - the delivery person arrived unexpectedly, by chance I was home: fortunately for me I was on leave that day - the box was torn (merchandise not damaged) but impossible to check if all the parts are in the package before the delivery person left given the speed at which he drops the package and leaves - it is a small trampoline but still, the promises of the site are far from being kept - the delivery is subcontracted but the site is responsible for its subcontractor.
Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.
Good service. Delivery as expected and on time.
very good purchase, very robust material and very good quality (made in France) perfect for adults and children.
Delivery on time and in accordance with the order. Excellent quality of material. Significant assembly time > 4H with 2 or 3 people for a diameter of 4.3 m. Then a real joy for the whole family and friends.
excellent material offering maximum security, respect for deadlines, an assembly description that could be improved
We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
meets our expectations; product quality, stability, significant bounce
The trampoline meets my expectations in terms of quality. You have to be careful not to mount the feet too quickly before being sure of your shot because going back is difficult once it's plugged in, especially for orientation. It would be worth specifying this in the assembly instructions. Otherwise, it's a delight and the oval shape really adds a real plus both in terms of use and space taken on the ground. The quality of the associated tarp is also very good and simple and quick to put on. I recommend it even if its price is quite high.
The order and delivery went well, but the product (trampoline roof) is not as good as I expected. It is not an item developed by France Trampoline, it is just distributed by them and it shows in the inferior quality compared to other products. Assembly is laborious because even with several people, the roof is difficult to handle to be lifted to the right height. The instructions advise to dismantle it as soon as there are heavy rains or wind!!! Very difficult to comply with if it takes 3 or 4 people ready to spend half an hour dismantling it each time! So, I leave it and will see how long it lasts, knowing that to avoid water pockets, I pulled the tarp with clamps.
Delivery within the announced timeframe, on the day by a friendly delivery person. Quite easy to assemble, and rather quick for a device of this size. No particular difficulty. One point to possibly improve: the black caps on top of the poles tend to come off... a bit: find a way to clip them.
Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
High quality trampoline, meets my expectations, shipped very quickly. I am very satisfied, and my children are thrilled!
Very responsive sales team. Impeccable delivery. Products meet our expectations. Please don't change anything!
good quality and delivery, a bit hard to put on
ras
good quality product, fast shipping, and good tracking information
super nice, cool
The device seems to be of good quality, easy to assemble if you follow the instructions (a small reservation however for the fiberglass rods that hold the net at the top). My grandchildren are having a blast, and even their parents...
Despite the good size, the net is a bit too small. The phone reception was very good.
Very good material
I am happy with the speed of shipping! I liked that they called us before shipping to check if we had taken the right measurements for the cover!
We are happy with the result, the material seems to be of quality and designed to last, except perhaps for the plastic attachments of the net. However, I take away one star for the quality of the assembly instructions, which I find insufficiently detailed. I recommend reading several pages ahead of where you are, to be sure to understand well (for example, that the holes must be facing the connectors when you insert the legs, impossible to correct afterwards). And to not lose or break any screws as there are no spares. If, like me, you break a screw, it's a DIY system to finish because it's impossible to keep the kids waiting any longer.
It was very easy for me to place an order on the site
material conforms to the order, assembly instructions for the roof a bit basic, it seems that a part is missing for more solidity, problem with the carrier who did not contact us
Hello, we thank you for your comment on the Booster 390 trampoline. We are delighted to see that it meets your expectations. Regarding the delivery, the carrier tried to contact you for more than a week and having no news from you, they must have put it in delivery before the package was automatically returned to us. We remain at your disposal for any questions. The France Trampoline team.
Good communication Respect for the delivery time Friendly and polite delivery person and 'careful'
Excellent service and very good support in the difficulties encountered with the delivery person.
I was looking for a quality trampoline that could last without problems. The strength of the net, the ground mat, and the frame seems reliable so that the children can play safely for a few years without needing to disassemble it in winter like my previous trampoline.
5 stars for France trampoline and none for your service provider. Too bad this lowers my opinion of you. Your material is great and we know why we buy from you and not *** especially since the after-sales service and customer follow-up is good. Too bad to entrust your delivery service to such a poor 'service' provider.
Hello, we thank you for your comments on our quality spare parts. Having purchased spare parts, the delivery person does not call as it is a package under 25kg and it is not a leisure trampoline. If no one is present at the delivery, he leaves (as in your case) a notice so that you can have it come back another day during the week (at your convenience). We apologize for the inconvenience felt. We remain at your disposal. The France Trampoline team.
Excellent product. Excellent service. We hesitated for a long time before choosing the France Trampoline model given the higher price compared to other products. But no regrets!! The kids (we have 4, yes) are having a blast on this trampoline and impressing their friends. Solid, durable, comfortable, safe, pure happiness! Impeccable service with delivery in 48H to home by carrier. Highly recommend without reservations (PS: I have nothing to gain by saying these words...) It's just true ;-))
Very serious and professional French company! We are happy with our purchase: this trampoline is really solid and of very good quality!
Very satisfied
Very professional; as planned, they contacted me to confirm the size of the trampoline; fast shipping
Good quality material, much better than what you find in sports supermarkets. Friendly, competent, and efficient phone reception. Deliveries without issues.
the assembly of the trampoline structure is poorly explained... everything else is ok 2 hours of assembly!! the kids are thrilled! thank you!!
Very good and robust material, 3.66m trampoline purchased for my daughter in 2009. I just bought a net and a green cover. Fast delivery and very friendly customer service.
I easily found the parts I needed. Quick order and handled seriously.
Professional, quality products.
Very good service, very good quality tarp. Very fast delivery.
Trampoline delivered on time. It is of good quality. Well suited for the whole family.
very good quality price, service ok
Quality material, specific request for shipping timing respected
Very good commercial service. Very short delivery times respected! Material that seems solid. Assembly a bit long. The safety clips for each piece of the frame should have been present everywhere to secure the assembly. The springs are designed for assembly without disassembly. I had to create a tool for easy disassembly, otherwise it is too hard. Once assembled, beautiful quality and the product is very responsive. I am satisfied with the quality/price ratio.
fast delivery, jumping mat conforms even if it was not the France trampoline brand!! great order tracking, someone called me to ask if I was sure of the size as soon as I placed the order!! I recommend!!
the site is very easy to use, the delivery times are very well respected, a very pleasant delivery as it was delivered where we wanted at home, the instructions could be clearer but once understood the assembly instructions are ultra-quick and what solidity. We took an oval one that perfectly meets our request hoping it lasts over time. site to recommend as we pay a certain price but the quality is there. Thanks to the team of 'France trampoline'.
Very good quality material, easy to assemble and making the children happy. Fast delivery and by appointment. No worries.
I am delighted with this purchase, which started with good advice from your sales service, a very simple purchase, and a very efficient delivery. No worries with the installation either, and since then the children are thrilled. High-quality product.
I was very well advised, which allowed me to make the right choice
Fantastic material, easy-to-navigate site, and excellent customer service - we are kept informed from the moment the order is placed until delivery.
Super fast delivery. The kids and the older ones are having a blast!!
Good quality trampoline. Assembly is easy. Everything is very professional. I absolutely do not regret paying a little more than the trampolines you can find elsewhere. You can see that you are dealing with pros!